Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. In its annual predictions, Fortune says the merger boom will keep on rolling in 2017. Global uncertainty.

Trends 0

Trends Social Media Advertising e-support 0

ClientSuccess

JULY 31, 2017

We’re excited to announce that we were awarded the SIIA 2017 CODiE Award for Best Customer Success Management Solution. 2017 Best Customer Success Management Solution. SIIA’s 2017 Business Technology CODiE Award winners are some of the most innovative products impacting businesses across the world.

Customer Success 40

Customer Success Management eBook Innovation 40

AWS Machine Learning

APRIL 16, 2024

With the AWS Nitro System , we delivered a first-of-its-kind innovation on behalf of our customers. Customers have benefited from this confidentiality and isolation from AWS operators on all Nitro-based EC2 instances since 2017. The Nitro System is an unparalleled computing backbone for AWS, with security and performance at its core.

Innovation 115

Innovation System Training Software 115

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. She actually managed the branding for Burj al Arab, considered by some to be the most luxurious hotel in the world.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. As predicted by Gartner , 89% of businesses will compete primarily on customer experience by 2017.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

Customer Bliss

DECEMBER 15, 2016

This will be a shorter post — end of the year and holidays — but I know a lot of people are thinking about strategic management as they transition from one calendar year to the next. What are you going to do strategically to drive customer experience, earn the right to the work, and create a customer-driven growth engine in 2017?

Management 100

Management Leadership Metrics Innovation 100

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Powering next-gen payments with advanced fraud and risk management, behavioral biometrics and digital tokens. Who’s there? What’s on the agenda?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

ReviewTrackers

APRIL 19, 2017

The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit , to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. The Importance of Innovation in Healthcare. Companies must continue to innovate, even after they have grown and matured, Joel suggests.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing. Creative Development. Concept Approval. Media Plan. Metrics Tracking.

Connections 56

Connections Healthcare ROI Metrics 56

Verint

OCTOBER 4, 2017

Verint is pleased to be a finalist in the 2017 Digital Innovation Awards by Ventana Research in the Customer Excellence category for Verint Digital Feedback Management. This award is for a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement for any purpose.

Innovation 30

Innovation Feedback Technology Customer Engagement 30

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

SurveySparrow

FEBRUARY 2, 2020

One of the most exciting innovations of modern times, the first self-contained digital camera was introduced by Eastman Kodak in 1975. Innovation is at times misdiagnosed by many companies. Yes, I agree it’s super hard to come out of “ A culture of innovation” and, this article is in no way a discouragement to innovate.

Innovation 52

Innovation Culture Survey Technology 52

Thematic

MAY 29, 2023

As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. The Story Behind the Refresh Thematic was originally founded by Dr. Alyona Medelyan and Nathan Holmberg in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand.

Feedback 62

Feedback Brands Social Media Analytics 62

ShepHyken

AUGUST 14, 2017

My Comment: Innovation is a big word in business today. Read this article about five ways successful retailers have innovated to make a better CX. Even if you’re not in the retail industry, these examples may kick-start a good conversation around creativity and innovation. The answer lies in improving Customer Experience (CX).

Customer Service 79

Customer Service Retail Airlines Innovation 79

Vonage

SEPTEMBER 15, 2017

Bottom up as well as top down: Engaging managers and employees at all levels is critical. Over-invest in internal communication and training for managers and employees at all levels. John Aves will be speaking at CloudFest London, NewVoiceMedia’s showcase of useful innovation in action, on 20 September 2017 at Grange St.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267

Storyminers

JANUARY 24, 2017

This article appeared first January 10, 2017 at SharpenCX.com. Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. How do you expect customer expectations to change in 2017? What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Clarabridge

FEBRUARY 23, 2017

It’s *your* turn to take the stage and show us how you’ve been innovating and improving your customer’s experience. We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. They will be awarded two free passes to the C3 2017 event.

Customer Experience 49

Customer Experience Hotels Airlines Social Media 49

CSM Magazine

JANUARY 23, 2017

For me, this challenge is compounded by the rapid pace of innovation in both the core Customer Relationship Management (CRM) space and the adjacent technologies that influence the core. The evolution of these areas has created a springboard effect in the trends for 2017. By now, mobility is a given.

CRM 40

CRM Multi-Channel User Experience Chatbots 40

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

eglobalis

FEBRUARY 26, 2018

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books. The post 30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend! appeared first on Eglobalis.

Customer Experience 97

Customer Experience Customers Innovation Culture 97

Forrester

MARCH 22, 2017

CX and Digital Marketing professionals need to accelerate the pace of change, so for 2017 we're deep-diving into four key themes: ● The future of digital CX. What are the best practices for creating innovative, distinctive customer journeys that cross functions like sales, marketing, and customer service? Technology stack and strategy.

Customer Experience 72

Customer Experience Sports Culture Customer Journeys 72

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. More and more companies are using Sparq to deliver timely insight to marketing, product management and CX teams. Hear about the incredible new innovations you can leverage soon. Expand your network.

ROI 100

ROI Innovation Effort Score Customer relationships 100

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Data governance. Data autonomy.

Trends 105

Trends Data Management Government 105

ClientSuccess

JULY 21, 2017

Customer Success Innovator of the Year Award. We’re excited to announce the Customer Success Innovator of the Year Award. The Customer Success Innovator of the Year is a peer-to-peer recognized award based on innovations that drive results in customer success. “As To submit your innovation, click here.

Innovation 40

Innovation Customer Success eBook Culture 40

InboxAI

OCTOBER 11, 2017

In 2017, expect this number to be even higher! Below are some helpful tips to consider when attending Dreamforce this year: Customer Success is King: This year, the ‘ Why Attend ‘ Dreamforce page invites attendees to “discover innovation that will transform customer success.” Great Parties Every Night.

Tips 40

Tips Entertainment Exercises Conference 40

Michelli Experience

JULY 11, 2017

It wasn’t until I read 2017 HBR article from Kristian Hammond that my unsettled feeling was given voice. It is best managed by agile teams that leverage Artificial Intelligence as a solutions and innovation tool. It is best managed by agile teams that leverage Artificial Intelligence as a solutions and innovation tool.

Chief Customer Officer 113

Chief Customer Officer Customer Experience Management Consulting 113

Clarabridge

JULY 20, 2017

We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CXC) awards – Europe. Award winners belong to an exclusive circle of leaders and innovators in customer experience. Winners will be publicly celebrated at the Clarabridge C3 event on 10 and 11 October 2017 in London.

Customer Experience 40

Customer Experience Multi-Channel Hotels Social Media 40

Clarabridge

FEBRUARY 21, 2017

It’s *your* turn to take the stage and show us how you’ve been innovating and improving your customer’s experience. We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. They will be awarded two free passes to the C3 2017 event.

Customer Experience 40

Customer Experience Hotels Airlines Social Media 40

Circular Edge

MARCH 4, 2024

In 2017, Circular Edge was recognized by Oracle JD Edwards with the prestigious Customer Focus Award for overall Customer Success Stories for delivering integrated ERP/CX digital experiences in distribution, construction, real estate and apparel industries via their Smart Help skill based support services.

Apparel 40

Apparel e-support Innovation Conference 40

CSM Magazine

FEBRUARY 28, 2024

Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first.

Leadership 52

Leadership Innovation Groups Conference 52

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

Lumoa

JUNE 23, 2021

To be more innovative, you need diversity of thought. New and innovative ideas One study showed that companies with more diverse management teams had 19% higher innovation revenues than those with below-average diversity scores. Promote people internally Hire people across different levels, from service to management.

Customer Experience 208

Customer Experience Culture Employee Experience Effort Score 208

ShepHyken

AUGUST 28, 2017

(Business Over Broadway) The tools and methods of artificial intelligence, machine learning and predictive analytics will play a major role in helping businesses better understand and manage the customer experience. The post 5 Top Customer Service Articles for the Week of August 28, 2017 appeared first on Shep Hyken.

Customer Service 79

Customer Service Contact Center Ecommerce Loyalty Programs 79

Alliance by IFS

NOVEMBER 14, 2017

Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models . Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine.

Innovation 50

Innovation Technology Software Leadership 50

ReviewTrackers

MAY 15, 2020

Managing your employer brand should be a priority. 1: 94 percent of candidates are likely to apply to a job if a company actively manages its employer brand. 8: Employee experience is the second most important concern for US employers in 2017, rated as important or very important by 85 percent of executives.

Brands 123

Brands Employee Engagement Financial Culture 123