Emerging Trends In Customer Experience: The Continuing Story
Storyminers
JUNE 3, 2022
Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017. Together, we worked on the wireless drive-thru experience for McDonald’s. Steve taught me how to design a business to be adaptive to its customers’ needs.
Let's personalize your content