Thematic

MAY 29, 2023

As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. The Story Behind the Refresh Thematic was originally founded by Dr. Alyona Medelyan and Nathan Holmberg in 2017. We've done it! Now, in 2023, we're thrilled to introduce our refreshed visual brand.

Feedback 62

Feedback Brands Social Media Analytics 62

Vonage

FEBRUARY 23, 2017

This means it’s crucial that businesses invest in robust systems capable of tracking customer feedback across multiple channels. The post Everything you need to know about the consumer of 2017 appeared first on Blog | NewVoiceMedia. Consumers won’t trade price for bad service. Share your thoughts below.

Omni-Channel 218

Omni-Channel Consumers Self Service Social Media 218

InMoment XI

MAY 4, 2022

However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Solicit Employee Feedback. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

Alida

DECEMBER 15, 2016

In this blog post, we look at five ways to use customer feedback to inform cohesive, strategic and integrated content marketing strategies. By gathering customer feedback over time it becomes easier to separate your readers from your non-readers, and find similarities and differences between the two. Final thoughts.

Feedback 213

Feedback Strategy Marketing Social Media 213

CSM Magazine

APRIL 20, 2023

Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, has shared it has been investing in its customer feedback programme to drive growth in the emerging Underfloor Heating market.

Feedback 52

Feedback System Insurance Healthcare 52

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? Let customers give you feedback how and when they want. Why this will accelerate results: Customers want respect for their feedback. It’s all about keeping your eye on the prize with a sensible plan.

Customer Experience 81

Customer Experience Customer Journeys Customers Roadmap 81

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona: There were several companies that shared with me that they needed help analyzing NPS feedback.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Blake Morgan

AUGUST 15, 2022

That was the question Harry Overly, President and CEO of Sun-Maid, faced when he took over the company in 2017. Overly relied on data and customer feedback to bring the brand to the present. Listening to customers and implementing their feedback and ideas creates a customer-centric brand that can stand the test of time. __.

Feedback 59

Feedback Brands Omni-Channel Customer Centricity 59

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. While customer engagement keeps its place as a top priority, in 2017, companies will broaden their focus to include employee engagement, particularly for Millennials.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

SuiteCX

FEBRUARY 7, 2017

Customers are happy to provide you with feedback if they think you will listen and adjust. “67% of large companies rate themselves as being good at soliciting customer feedback, but only 26% rate themselves as being good about making changes based on the insights.” Here is to a growth oriented 2017! Conclusion.

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SuiteCX

FEBRUARY 7, 2017

Customers are happy to provide you with feedback if they think you will listen and adjust. “67% of large companies rate themselves as being good at soliciting customer feedback, but only 26% rate themselves as being good about making changes based on the insights.” Here is to a growth oriented 2017! Conclusion.

Customer Journeys 100

Customer Journeys Self Service Analytics Groups 100

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. Customer intelligence technologies enable organizations to collect and analyze customer feedback from multiple channels.”.

Trends 0

Trends Social Media Advertising e-support 0

Provide Support

MARCH 11, 2020

But how do you encourage customers to provide their feedback? © 2003 - 2017 Provide Support LLC. The post How to Get Valuable Customer Feedback via Email: 6 Ideas to Follow appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Published in Provide Support Blog , 2020. Permalink | No comment.

Feedback 66

Feedback How To Survey Customer Satisfaction 66

Clicktools

JANUARY 6, 2017

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. What does this year have in store in the world of feedback, customer service, and customer experience? Here are five topics likely to headline 2017. 2017 will truly be a mobile-first year.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

Provide Support

JUNE 28, 2019

In fact, according to Microsoft research 52% of people around the globe believe that companies need to take action on feedback provided by their customers. Furthermore, that report also suggests that brands are viewed more favorably by 77% of consumers if they proactively invite and accept customer feedback. (.). Read more.

Infographics 59

Infographics Feedback Customers Report 59

Feedback

FEBRUARY 22, 2017

Understanding online patient feedback can help. What Are Patient Feedback Websites? But patient feedback provides a different kind of benchmark though – and while subjective, is still quite valuable. Reviewing healthcare review feedback from your patients provides a big picture look at your practice and how it really runs.

Healthcare 100

Healthcare Feedback Insurance Metrics 100

Vocalabs

FEBRUARY 27, 2018

2017 Results for the National Customer Service Survey are out. We recently released our 2017 report for the National Customer Service Survey on banking customer service, tracking customer service performance at Bank of America, Chase, Citi, and Wells Fargo. Peter Leppik. Tue, 2018-02-27 16:30. About Vocalabs.

Survey 48

Survey Customer Service Banking Metrics 48

ProProfs Chat

DECEMBER 14, 2018

Collecting and responding to customer feedback is critical for any growing business. Ignoring or failing to collect feedback is like flying a plane at night without instruments: you hope you’re headed in the right direction, but you can’t really be sure. So, how do you collect the most relevant feedback from your customers?

Feedback 97

Feedback Social Media Survey Customers 97

ShepHyken

MARCH 6, 2017

Take your customers off mute: 3 tips for customer feedback by Loretta Jones. Marketing Land) There’s no denying the value of customer feedback. Columnist Loretta Jones shares three tips to make sure you’re getting the most out of your customer feedback programs. Then do something with the feedback.

Customer Service 83

Customer Service Social Media Tips Roadmap 83

ShepHyken

JANUARY 2, 2017

Customer Feedback: How To Ask For And Implement It by Lauren Dowdle. My Comment: Customer feedback, both good and bad, is a gift. My Comment: Customer feedback, both good and bad, is a gift. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017.

Self Service 76

Self Service Customer Service Social Media Feedback 76

Clarabridge

DECEMBER 28, 2016

It’s time to make your resolutions for 2017. Put your customer feedback to work revealing insights that you would never have had before. Commit to listening to their feedback. Request a demo to see how we can get your 2017 off to a great start! The post 5 CX Resolutions for 2017 appeared first on Clarabridge.

Analysis 40

Analysis Customer Experience Management Feedback Customer Insights 40

Provide Support

AUGUST 2, 2018

Genuine customer feedback creates opportunities for companies to earn more loyal customers, those who know that they can speak out about their problems and that they will be addressed. © 2003 - 2017 Provide Support LLC. It also helps to: measure customer satisfaction. improve products and services. create the best customer experience.

Feedback 74

Feedback Survey Customer Satisfaction Measurement 74

Clarabridge

DECEMBER 28, 2016

It’s time to make your resolutions for 2017. Put your customer feedback to work revealing insights that you would never have had before. Commit to listening to their feedback. Request a demo to see how we can get your 2017 off to a great start! The post 5 CX Resolutions for 2017 appeared first on Clarabridge.

Customer Experience Management 40

Customer Experience Management Analysis Feedback Customer Insights 40

Alida

MAY 5, 2021

In July 2017, the Pennsylvania Lottery launched the Pennsylvania Lottery Insiders online research community powered by Alida (formerly Vision Critical).

Retail 130

Retail Groups Feedback Engagement 130

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. When: July 4 to 5, 2017. When: June 5 to 7, 2017. When: May 16 to 17, 2017. When: June 20 to 21, 2017. When: July 17 to 19, 2017. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

ijgolding

DECEMBER 19, 2016

Two days ago, my wife was asked to participate in a Sky customer feedback survey. You apparently don’t respond to survey feedback anymore as the team who dealt with this work no longer exists. Stuart seemed to think I wanted to know what would happen to the agent following my feedback…that wasn’t what I wanted at all.

Feedback 120

Feedback Examples Survey Customers 120

ReviewTrackers

APRIL 10, 2017

Key Takeaways from ReviewTrackers Local Search and Online Reviews Survey 2017. This holds especially true today, when consumers are eager to validate their purchase decisions — and attempt to do so by using social media and real-time feedback from other consumers as their key resources.

Survey 101

Survey Social Media Automotive Analysis 101

Talkdesk

JUNE 12, 2017

Opentalk 2017 was a groundbreaking event for the Talkdesk team. The summit was a huge success and the feedback we’ve gotten from attendees was overwhelmingly positive. In fact, we’ve gotten so many requests for videos of our sessions that we created a page to host all the recordings of the Opentalk 2017 sessions.

Video 40

Video Customer Centricity Feedback Customer Experience 40

Survicate

FEBRUARY 20, 2019

On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly.

Feedback 81

Feedback Management Survey Tools 81

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment. Philadelphia Insurance reached a record NPS® score of 60.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Lagging metrics create long feedback loops — too long. Turning Big Data into Big Decisions.

Data 40

Data Metrics Video Customer Centricity 40

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment. Philadelphia Insurance reached a record NPS® score of 60.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

ReviewTrackers

FEBRUARY 10, 2021

Consumers look at feedback from online reviews and social media to use in their decision making when selecting a business. . Remember Uber in 2017? Like this: According to Business Insider, Uber fired more than 20 employees on June 6, 2017 after 215 claims of sexual harassment were uncovered during after a workplace investigation.

Management 123

Management Social Media Culture Advertising 123

ShepHyken

APRIL 3, 2017

My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Entrepreneur) What makes a brand strong in 2017? Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Social Media 76

Social Media Customer Service Hotels Hospitality 76

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Lagging metrics create long feedback loops — too long. Turning Big Data into Big Decisions.

Data 40

Data Metrics Video Customer Centricity 40

Storyminers

JUNE 3, 2022

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. How important is customer feedback as a component of customer experience? Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016.

Trends 147

Trends Customer Experience Wireless Measurement 147

Talkdesk

OCTOBER 9, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Creating Customers For Life appeared first on Talkdesk.

Chief Customer Officer 40

Chief Customer Officer Video Metrics Customer Centricity 40