Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. If you’re brand new to using TikTok as a brand opportunity and need initial guidance on this exciting and accessible new land, open up our TikTok Analytic Tipsheet and our Guide to TikTok Management. Compare TikTok for a moment.

Analytics 52

Analytics Engagement Social Media Video 52

Magellan Solutions

FEBRUARY 14, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. This raises satisfaction.

Call Center 98

Call Center Healthcare Company Hospitality 98

Magellan Solutions

AUGUST 6, 2023

Fraud Detection and Risk Assessment AI’s analytical capabilities can process vast amounts of data and detect unusual patterns that may indicate potential fraud. Compliance and Regulatory Reporting AI tools can compare lots of financial data with rules, lowering the risk of breaking the law and getting fined.

Financial 98

Financial Tools Analytics Report 98

Clarivate

JANUARY 23, 2024

The Centre for Medicines Research (CMR) International, a Clarivate business, publishes the Pharmaceutical R&D Factbook, an annual report designed to equip the Pharmaceutical R&D sector with a reliable quotable source of key reference metrics and predictions used to strengthen the planning and effectiveness of R&D.

Trends 52

Trends Metrics Analysis Innovation 52

CSM Magazine

OCTOBER 5, 2023

“Our previous system didn’t provide any tracking and didn’t allow for effective reporting so we relied heavily on email and manual processes, including paper-based forms, which significantly impacted the time required and office resource for all operational processes.”

System 59

System CRM Customer Relationship Management Report 59

North Highland

DECEMBER 19, 2018

Diving deeper, this blog series has explored the implications of trust in organizing for analytics , breaking down obstacles to collaboration , and enacting cultural change to make analytics effective. In our final installment, we’ll focus on the details of transmitting trust via the individual experiences users have with analytics.

Analytics 49

Analytics Self Service Analysis Competitive Advantage 49

Forrester's Customer Insights

DECEMBER 23, 2014

China has experienced a fast expansion of credit card usage in the past 10 years, accumulating more than 390 million credit cards by the end of 2013, around 16 times more than 2003. In my recent report , I found China CITIC Bank (CNCB) faced a similar challenge; their 21 million credit cards had less than 20% activation before 2012.

Banking 45

Banking Analytics Analysis Customer Insights 45

Magellan Solutions

FEBRUARY 15, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. This raises satisfaction.

Call Center 52

Call Center Healthcare Company Hospitality 52

SurveySparrow

MARCH 6, 2024

Source: pollfish.com Pollfish was founded in 2013 by John Papadakis, Andreas Vourkos, and Zissis Bellas in Patras, Greece. Reporting and Analytics Pollfish Basic Reports: Pollfish keeps it straightforward. You get basic reports, including clear charts and graphs summarizing your survey data. What is Pollfish ?

Comparison 52

Comparison Analysis Survey Analytics 52

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). A 2019 report on the state of remote work found that “remote work is here to stay” ( Remote.co, 2019 ).

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Clarivate

SEPTEMBER 27, 2022

The number of droughts and the severity of their impact are on an upward trajectory, according to a recent report by the UN Convention to Combat Desertification. Source: Web of Science and InCites Benchmarking & Analytics. Their 2013 paper has been cited 220 times. Water scarcity and severe droughts.

Government 98

Government Policies Resources Report 98

Experience Matters

MARCH 17, 2015

We compared the results of this survey to the results of similar surveys that we completed in Q4 of 2010, Q4 of 2011, Q4 of 2012, and Q4 of 2013. Download report for $195. 81% of respondents expect to put more focus on customer insights and analytics. Download report for $195.

Customer Connectedness 120

Customer Connectedness Data Self Service Customer Experience 120

Clarivate

MAY 31, 2023

According to figures from the Healthcare Research & Data Analytics team at Clarivate, the top three best-selling products for Pfizer, AbbVie, Merck/MSD and Bristol Myers Squibb contributed more than half their revenue in 2022, ranging from 53.3% of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7

Healthcare 52

Healthcare Innovation Analytics Resources 52

Customer Interactions

MAY 20, 2013

This year, there was the usual array of new hardware and software on display, but whether it was a camera, sensor, alarm, analytics, or access control vendor, the message coming loud and clear from the show floor was one of integration.

Video 30

Video Course System Analytics 30

TechSee

OCTOBER 23, 2018

Retail giant Amazon has been leading the industry’s CX personalization efforts since 2013. . Amazon reports that 35% of all their sales are generated by the recommendation engine. Customer Analytics. According to Gartner , by 2040, more than 40% of all data analytics projects will relate to an aspect of customer experience.

Tools 157

Tools Customer Service Chatbots How To 157

Forrester's Customer Insights

AUGUST 25, 2014

Forrester surveys in China show that business data and analytics are increasing as the No. 1 technology priority for Chinese businesses; 55% of technology decision-makers in the country plan to use data and analytics to improve business decisions and outcomes in 2014, up from 43% in 2013. Customer Insights customer analytics'

Analytics 37

Analytics Telecommunications Banking Retail 37

Magellan Solutions

JULY 19, 2021

Medical Report Editing. Robust reporting & analytics along with coder and provider education. • Customer Analytics. • ISO/IEC 27001:2013. ISO/IEC 27001:2013. ISO/IEC 27001:2013. • . • Decision Support Tool Management. Deposition Summaries & Reviews. Insurance & Claim Support. Change Entry.

Call Center 52

Call Center Healthcare Company Hospitality 52

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. While nearly half of marketers agree personalization is key to growth, eConsultancy reports only 37 percent of customers say their favorite retailer understands them.

Retail 111

Retail Customer Experience Social Media Poor Customer Service 111

West Monroe

FEBRUARY 21, 2022

The forces driving this change are vast, encompassing the overall consumerization of healthcare, rising customer expectations for digital experiences, regulator interest in patient-reported outcomes, and the need to reduce therapy costs. ensuring that the Chief Patient Officer reports to the CEO). Refreshed goals and incentives.

Healthcare 52

Healthcare Analytics Data Industry 52

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 77

Automotive Customer Experience Social Media Analytics 77

Dapresy

MAY 15, 2019

I graduated from Linköping University in 2013. I think that text and speech analytics will be big in the future. appeared first on Dapresy Market Research Reporting. Find out more about the people who bring Dapresy’s products to life… Emma, can you introduce yourself? . I’m Emma Daréus. The post This is Emma!

Social Media 67

Social Media Analytics Analysis System 67

ReviewTrackers

JULY 12, 2019

Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires.

Automotive 72

Automotive Customer Experience Social Media Analytics 72

Alida

JULY 28, 2016

In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. Big data also refers loosely to the analytical tools employed to make sense of all this information. As computing advances and analytical tools progress, we may someday get to a point where big data can help reveal the why.

Data 100

Data Social Media Analytics Entertainment 100

Thematic

JUNE 21, 2021

We’ve analyzed over 2,300 reviews by Tableau and Power BI users with our proprietary text analytics solution Thematic. Reports created on Power BI Desktop can be shared on the Power BI Microsoft-hosted cloud service. Users can easily access reports and data analysis on the move via a mobile app using Power BI Mobile or a web browser.

Tools 62

Tools Data Analysis Analytics 62

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. This is the official press communication concerning Hello Customer’s latest fundraising round. and data-enabled solutions.

B2B 98

B2B Feedback Technology Customers 98

Clarivate

APRIL 24, 2023

The deal is expected to close in the fourth quarter, pending state regulatory approval. Key acquisitions by U.S. healthcare organizations Company Founded Type No. Key acquisitions by U.S. healthcare organizations Company Founded Type No. Key acquisitions by U.S. healthcare organizations Company Founded Type No.

Healthcare 89

Healthcare Marketing Insurance Groups 89

Retently

AUGUST 22, 2018

In this article, we explore how Net Promoter Score® and data analytics can be used to dig deeper into customer issues and deliver better experiences. Department of Transportation’s Air Travel Consumer Report , there’s a 49.6 Airlines 2013 | By No. For instance, according to U.S. of Passengers Carried. Mean Satisfaction Score.

Airlines 76

Airlines Customer Satisfaction NPS Net Promoter Score 76

Esteban Kolsky

MAY 11, 2017

I wrote about digital transformation first in 2013. These actions, the analytics or workflows applied to them, generate an insight – a something we did not know. These insights are what we use to make decisions, to act, or simply to inform – via dashboards and reports. Understanding Digital. But we can’t.

Data 121

Data Analytics Ecommerce System 121

West Monroe

JANUARY 28, 2024

billion in 2003 to $10,000 in 2013. The merging of innovation in genomic medicine and continuously advancing analytics capabilities holds potential for applications ranging from clinical diagnostics in genetics to optimized clinical trials and drug delivery.

Industry 52

Industry Trends Healthcare Innovation 52

Customer Alignment

MARCH 2, 2018

months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council. Not a reporting meeting but a sharing and decision-making forum with people empowered to make changes and committed to cascade down to their teams and their sphere of influence.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

NetBase

JULY 22, 2020

We’ll also contrast how the luxury market looks today versus back in February when we released our 2020 Luxury Brands Industry Report before COVID had sunk its teeth into U.S. Case in point they’ve released their Hugo Boss Sustainability Report yearly since 2013. and European luxury markets. Louis Vuitton.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Maru/HUB

FEBRUARY 19, 2018

In 2013, Walker Information published the results of a study about the emerging importance of customer experience for B2B companies. Walker recommends that B2B companies must concentrate on the data and analytics, and invest in technology that can rise to the personalisation challenge by displaying a holistic view of customers.

Customer Experience 40

Customer Experience B2B Customer Experience Professionals Touchpoint 40

NetBase

MAY 21, 2020

Using next generation AI-powered social analytics , we can see top emotions consumers have expressed over the past month about the popular streaming company. Statista reported in 2013 that cable tv was present in over 100 million homes, in comparison to 2020 where it has been reduced to roughly 82 million. And it’s paying off.

Comparison 67

Comparison Entertainment Consumers Trends 67

Magellan Solutions

MAY 3, 2022

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. The focus will be on analytical areas including consumer credit and portfolio analysis. In 2013 , the company moved its call center work and administrative services overseas.

Call Center 81

Call Center Company Telecommunications Banking 81

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Magellan Solutions

MARCH 8, 2021

According to a report by Harmony Healthcare IT. Medical transcription is when a transcriptionist types a medical report from a dictated audio file. Sales analytic. Modern companies around the world who use outsourcing and reporting feeling happy about the results. . Medical Transcription. Claims management. Forecasting.

Healthcare 52

Healthcare Call Center Consulting Insurance 52

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. This is the official press communication concerning Hello Customer’s latest fundraising round. and data-enabled solutions.

B2B 52

B2B Feedback Technology Customers 52