How to Turn NPS Detractors Into Promoters
Lumoa
JANUARY 2, 2022
According to the survey, only 35% will contact a company to give it a chance to resolve the issue. Respondents are asked the question, “How likely are you to recommend ABC company/product to a friend or colleague?” Sprout Social research shows that 47% of consumers have used social media to complain about a business.
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