Truthlab

MARCH 22, 2018

The post Vlog Series, Part IV: Digital Transformation & The Customer Experience appeared first on truthlab. So, our number one piece of customer feedback from detractors is around Instagram publishing. And, we were previously limited from being able to implement this due […].

Customer Experience 59

Customer Experience Feedback Customers Examples 59

Truthlab

MARCH 7, 2018

The post Vlog Series Part II: Digital Transformation & The Customer Experience appeared first on truthlab. The next step that’s really important to, once you have your personas, to actually then use data to see where there may be friction points within the journey.

Customer Experience 59

Customer Experience Customer Base Customers Data 59

Truthlab

FEBRUARY 28, 2018

The post Vlog Series Part 1: Digital Transformation & The Customer Experience appeared first on truthlab. Kirsty: To me, excellent customer experience means ensuring that your customers have a seamless series of interactions across all of the different touch points of the journey […].

Customer Experience 54

Customer Experience Video Customers Interaction 54

Truthlab

APRIL 4, 2019

The post Vlog: Making B2B Products More Human appeared first on Truthlab. Being able to extract these insights, retain these insights and be able to share them – it is super critical. So the space as a whole is really starting to come together. And, the beauty of the space is that it’s one that’s more human.

B2B 48

B2B Video Technology Survey 48

Merkle

AUGUST 18, 2022

In part one of our three part video blog series with Merkle's Beth Billingsley and ActionIQ's James Meyers, they'll share how account-based everything (ABX) plays a key role, .

B2B 92

B2B Marketing Video 92

Merkle

AUGUST 29, 2022

Identity is a must for B2B organizations to best reach key buyers in a privacy-safe way. Historically, organizations would manage lead generation efforts separately from their nurture, growth, and retention efforts.

B2B 98

B2B Marketing Management 98

CSM Magazine

AUGUST 16, 2022

You’ll already know a lot about the subject you’re vlogging on, but you need to think about your channel as a whole. The type of videos you create for your channel will depend on the type of vlogging you want to do. If you want to do vlogging, you can either create written or video blogs. Step 1: Research your topic.

Video 52

Video Brands Connections Consumers 52

Merkle

JUNE 15, 2023

Customer data platforms (CDPs) have emerged as powerful tools that are captivating the market's attention. Their remarkable capability to seamlessly manage, stitch together, and access customer data in real-time has revolutionized personalization.

Video 52

Video Tools Data Industry 52

Merkle

NOVEMBER 22, 2021

The new customer-centric tech stack will look similar for B2C and B2B organizations, but with differences in the. content, activation, and orchestration layer. Like B2B and B2C, organizations with a direct (financial, retail, etc.) or an indirect (consumer packaged. goods) sales strategy can also have differences in language across the tech stack.

B2C 52

B2C B2B Customer Centricity Retail 52

Customer Bliss

SEPTEMBER 25, 2018

On a recent episode of my podcast , I talked to Lee Roquet of Yellowfin about the importance of the Power Core, and it’s such an important topic, I wanted to expand upon it in my vlog, and talk about why a lack of understanding of the Power Core may be what’s preventing you from getting traction.

Chief Customer Officer 216

Chief Customer Officer Company Insurance Video 216

Customer Bliss

OCTOBER 17, 2018

In my latest vlog post , I explain 4 different potholes to avoid in order to advance your CX work, and today, I’m sharing excerpts from previous interviews with two experienced C-Suite leaders who successfully incorporated some of these tactics within their first year as a CCO.

Chief Customer Officer 131

Chief Customer Officer Metrics Leadership Insurance 131

CSM Magazine

FEBRUARY 25, 2021

Due to today’s technology, vlogging is one of those pastimes that have become possible for anyone to do quite effortlessly. One man in Japan has even managed to make money doing “nothing” or the simplest of tasks after being called at least 30,000 times! It doesn’t matter what generation you belong to. Just received your Amazon order?

Social Media 52

Social Media Exercises Advertising Video 52

Ian Williams

APRIL 1, 2020

In this special episode of CX Club Vlog , the Punk CX himself, Adrian Swinscoe and Ian Williams from Jericho discuss the situation with Covid-19 and the impact it is having, and will most likely continue to have in the CX space.

Consulting 52

Consulting Customer Experience Customer Service Company 52

Customer Bliss

SEPTEMBER 27, 2018

This goes back to a point I made in one of my recent vlog posts about the importance of understanding and engaging with the outliers in your organization. In order to be successful in executing your plan, you need to also bring your outliers into the plan and understand what their specific issues are.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

Answer Dash

JUNE 5, 2018

This vlog is created by Dennis Snow : Following a rewarding 20-year career with Walt Disney World, Dennis Snow is now the CEO of Snow & Associates. Dennis Snow, well-known customer service guru, showcases in his new video on the problems that occur when an organization abdicates responsibility for managing the customer's experience.

Self Service 78

Self Service Customer Experience Management Video 78

Customer Bliss

JANUARY 17, 2019

As I mentioned in my Daily Dose vlog this week, using your clarity of purpose to unite your company is a great way to deliver meaningful examples to your customers. . Click To Tweet. What Do You Know Now That You Wish You Knew Then?

Connections 190

Connections Company How To Chief Customer Officer 190

Truthlab

APRIL 2, 2019

The post Vlog: The Customer Experience Evolution appeared first on Truthlab.

Customer Experience 10

Customer Experience Customer Centricity Sales Customers 10

Customer Bliss

NOVEMBER 1, 2018

In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? I always say, what’s on the inside, shows up on the outside.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

MAY 5, 2020

Despite many ways to increase followers on blogs, channels, and vlogs, it has become a real struggle for want-to-be-Instagram-famous personalities and brands to reach and target new audiences. Moreover, it is constantly growing at a remarkable rate. But as big as this platform is, it is difficult to keep your followers coming back.

Engagement 52

Engagement Video Entertainment Social Media 52

NetBase

APRIL 3, 2019

But if you want to do it up like a local, follow the 150 Days of Winter vlog , and let “Alex” show you all the best places to ski, eat, and more in Courchevel. The stunningly beautiful ski town of Courchevel inspires only positive Emotions, as you can see: The reach-out-and-touch-them views are hard to beat….

Infographics 55

Infographics Travel Tourism Fashion 55

AWS Machine Learning

AUGUST 16, 2023

In addition to helping customers build AI/ML solutions, he enjoys water sports, squash and watching travel & food vlogs. In her free time, Laura enjoys exploring new places by bike. Andrew Ang is a Sr. Machine Learning Engineer at AWS. Mehdi Noori is an Applied Science Manager at the Generative AI Innovation Center.

Training 72

Training Multi-Channel Travel Innovation 72

CSM Magazine

MAY 11, 2018

This doesn’t even take into account those who look towards online platforms to vent their frustration at companies, leaving bad reviews on Google, updating their social media status or even taking to YouTube to make a vlog about the whole experience!

Customer Experience 56

Customer Experience Social Media Analysis Competitive Advantage 56

Maru Group

SEPTEMBER 17, 2019

Have I watched endless Pewdiepie vlogs, bought Ninja gaming gear, influencer branded clothes? I assure you that many vloggers have impacted our family spending on gaming, fashion, and technology. My kids want to be cool like ‘so-and-so.’. Unfortunately, yes.

Brands 41

Brands Social Media Fashion Groups 41

CXApp

JANUARY 16, 2018

There are a variety of ways to deliver relevant content, such as through social stories, case studies and reports, customer spotlights, testimonials, vlogs and visual presentations, or other forms of media. It doesn’t have to happen in the conventional news or blog style post, either.

Omni-Channel 40

Omni-Channel Social Media Entertainment Case Study 40

Customer Bliss

SEPTEMBER 13, 2018

In my recent vlog, Jeanne’s Daily Dose…Of Reality , I discuss the importance of customer journey mapping and how you can use it to break down silos and unite your leadership team.

Customer Journeys 178

Customer Journeys Leadership Tools Customer Retention 178

CloudCherry

NOVEMBER 11, 2019

She has been encouraging others and giving freely of her knowledge for nearly a decade through a highly successful blog, a vlog series, multiple conference sessions, and acting as a facilitator inside of CX Accelerator.” Eric Ullman agrees that she is, “a huge, huge giver,” and Annette Franz dubs her, “a force to be reckoned with.”.

Conference 150

Conference Connections Customer Experience Leadership 150

Beyond Philosophy

MARCH 24, 2022

Another example of an influencer is a fashion or sports expert who has a Vlog that people watch to find out the latest trends or developments. Now, twenty years later, I have hundreds of thousands of followers, and I provide content to them related to my area of expertise.

How To 15

How To Social Media Fashion Hotels 15

CSM Magazine

MAY 16, 2018

Video blogs (or Vlogs, for short) are an effective channel to nurture a lead as well as onboard them after a purchase. Vlogs are often hosted on third party platforms like YouTube and provide the viewer with a dedicated ‘playlist’ of industry related content.

Video 40

Video Customer Experience How To NPS 40

CSM Magazine

OCTOBER 4, 2022

At the same time, many may feel very reluctant to start social media accounts, vlogs, or blogs on their website, because they have little knowledge or experience in social media marketing. As an entrepreneur, you want to promote and market your business and your website , but guess what – other business owners want this, as well.

Poor Customer Service 52

Poor Customer Service Customer Service Social Media How To 52

SurveyGizmo

MARCH 19, 2021

Alchemer Digital Learning Content Manager, Alli Milne discusses the intersection of employee and customer centricity, and the importance of making people feel valued. The post Where the Magic Happens appeared first on Alchemer.

Customer Centricity 52

Customer Centricity Management Customers 52

SmartMessage Blog

MAY 16, 2023

Consistent release of blog posts, research, e-books, infographics, videos-vlogs, success stories, etc. B2B companies with strong content marketing create a more professional and reliable image than their competitors. will strengthen the company’s position.

B2B 52

B2B Marketing B2C e-support 52

SurveyGizmo

MARCH 8, 2021

The post Behind the Scenes at Alchemer: Where the Magic Happens appeared first on Alchemer.

52

52

SmartMessage Blog

APRIL 27, 2023

Consistent release of blog posts, research, e-books, infographics, videos-vlogs, success stories, etc. B2B companies with strong content marketing create a more professional and reliable image than their competitors. will strengthen the company’s position.

B2B 40

B2B Marketing B2C e-support 40

Natalie Petouhof

MARCH 6, 2018

With improved bandwidth more video/ vlog content created every day, YouTube has maintained its position as the top video platform, even as other massive sites like Facebook have started leaning into video heavily. For example, people remember as much as 80% of what they watch as opposed to merely 20% of what they read.

Infographics 40

Infographics Video Entertainment Consumers 40

SurveySparrow

DECEMBER 23, 2021

Podcasts, vlogs and blogs. Types of secondary data sources. #1. Internal secondary data: This consists of data from within the researcher’s company. Examples include: Company reports and presentations. Case studies. Press releases. Websites and social media. Company databases and data sets. #2.

Examples 52

Examples Study Case Study Social Media 52

LiveChat

AUGUST 29, 2016

You won’t start a vlog, podcast and a blog at once; you need to choose one medium that will be the most efficient for you. If you find responses to these questions, it will give you the idea about what are promotion standards in your industry and how you can exceed them. Define all types of content you would like to produce.

Strategy 50

Strategy Marketing How To Social Media 50