InMoment XI

OCTOBER 17, 2023

In this video, our Senior Director of Strategic Insights Funda Whitaker paints a clear picture of how XI Blueprint can get CX programs “unstuck.” You can also hear our client, Harvard Pilgrim, discuss its XI Blueprint success story here ! Want to learn more about it? Watch it here !

Customer Experience 493

Customer Experience Net Promoter Score Tips Effort Score 493

Beyond Philosophy

DECEMBER 2, 2023

So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. In this episode we explore the points made by Tom in his video along with our take on AI and Customer Experiences. To learn more, click here. Tom makes an excellent point.

Customer Experience 143

Customer Experience Video Consulting System 143

Brad Cleveland Blog

MARCH 22, 2017

Take a few minutes during your next team meeting to watch a brief video on customer service and then discuss it as a group. Are you looking for a way to incorporate long-term improvement into your team meetings? Too often team meetings focus on urgent problems at the expense of future growth and development.

Video 20

Video Meeting Groups Customer Service 20

Brad Cleveland Blog

MARCH 22, 2017

Take a few minutes during your next team meeting to watch a brief video on customer service and then discuss it as a group. Are you looking for a way to incorporate long-term improvement into your team meetings? Too often team meetings focus on urgent problems at the expense of future growth and development.

Video 20

Video Meeting Groups Customer Service 20

Experience Matters

JULY 31, 2018

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. That’s why we’ve created a CX Sparks guide that you can download and use to lead a stimulating discussion.

Video 254

Video Customer Experience Customer Connectedness Groups 254

BlueOcean

DECEMBER 15, 2022

He has been a successful player support consultant for years thanks to his deep expertise in customer experience, video game development, live operations support, and much more. The post Deep CX: My Discussion with Tony Won, Player Support, ProbablyMonsters appeared first on Blue Ocean.

Video 156

Video Consulting Tips Industry 156

InMoment XI

NOVEMBER 18, 2021

One of the many products of lingering COVID uncertainty, the supply chain crisis has resulted in steeper prices, logistics chaos, and a markedly lower supply of everything from video game consoles to garden furniture. 3 Supply Chain Crisis Factors to Consider for the Customer Experience.

Customer Experience 483

Customer Experience Guidelines Course Brands 483

MiaRec

MARCH 30, 2024

In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. To view the full demo and interview, please watch the video below: How long will it take businesses to set this up in their contact centers? What guardrails have you put in place to mitigate GenAI risks?

Analytics 83

Analytics Contact Center Video Customer Satisfaction 83

GetFeedback

NOVEMBER 25, 2019

Televisions and Video Players: 83%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Kerry Bodine

JUNE 3, 2021

After each of the 10 videos, you’ll take the next step towards completing a real-world customer experience improvement initiative of your choice. You’ll get access to the course for 12 full months, so you can complete the videos and your customer experience project on a timeline that fits into your other work and commitments.

Course 177

Course Video ROI Customers 177

Beyond Philosophy

DECEMBER 16, 2023

Alyona Medelyan, CEO of Thematic ( alyona@getthematic.com ) in Auckland, New Zealand submitted a video for our None of Us Are as Clever as All of Us program, shares her thoughts. In this episode, we discuss Medelyan’s video and how the AI winds are steering us into uncharted waters, with the market research ship set for a profound voyage.

Innovation 78

Innovation Video Consulting Customer Insights 78

Beyond Philosophy

FEBRUARY 2, 2024

Our interest in the significance of language ignited recently when we received a None of Us Are as Clever as All of Us video from Shane Smith ( ssmith@everetics.com ) at Everetics , a consultancy specializing in customer support and service. Language holds a pivotal role in shaping your customer experience.

Video 89

Video Consulting Training Interaction 89

Think Customers

MARCH 25, 2016

Companies across all industries are realizing the benefits of video. From Security First Insurance, which delivers personalized, interactive videos to customers; to Jeep, which offers native video ads, video is fast becoming the channel of choice to engage customers. 1to1Media.com/weblog.

Video 40

Video Insurance Engagement Industry 40

Beyond Philosophy

AUGUST 27, 2022

03:48 Ryan discusses what he learned from Hogarth’s book regarding where intuition comes from and how it forms. 06:31 We discuss how intuition plays a role in my Apple product obsession. 03:48 Ryan discusses what he learned from Hogarth’s book regarding where intuition comes from and how it forms.

Consulting 141

Consulting Video Resources Financial 141

Comm100

MARCH 6, 2024

Immediacy When discussing the advantages of live chat allows, real-time communication always comes at the top of the list. If this is a concern for you, then adopt a live chat solution that offers integrated audio and video chat. The advantages of live chat 1.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

NICE inContact

FEBRUARY 6, 2020

In this video, the next in our series on Transforming Customer Experiences, Chris Bauserman, VP of Product Marketing, discusses practical advice for leveraging artificial intelligence (AI) for customer service.

Customer Service 156

Customer Service Video Customers Marketing 156

NICE inContact

MARCH 6, 2020

In this video, the next in our series on Transforming Customer Experiences, Lauren Comer, Sr. Product Marketing Manager, discusses how you can leverage workforce optimization software to hire, train and engage contact center agents more effectively.

Contact Center 156

Contact Center Engagement Video Software 156

NICE inContact

JANUARY 10, 2020

In this video, the next in our series on Transforming Customer Experiences, Glen Remy, Sr. Product Marketing Manager, discusses call center agent costs and how technology can be used to manage and mitigate these costs.

Call Center 156

Call Center Technology Video Management 156

Comm100

MAY 4, 2023

With this information at hand, agents can provide more thoughtful and personalized support, like which advice to provide or services to discuss. Live chat software like Comm100 Live Chat offers integrated audio & video chat to provide a viable alternative to in-person interactions.

Banking 130

Banking Customer Experience Multi-Channel Video 130

Experience Matters

MAY 9, 2018

We’ve heard from many of our readers that they often use our blog content, especially our videos, as part of their team meetings. They find that the information we share can initiate powerful discussions. These are free guides that we’ve created to help you drive stimulating discussions. Building Read More.

Customer Experience 194

Customer Experience Video Meeting Customers 194

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Video 98

Video Tools Social Media e-support 98

Experience Investigators by 360Connext

DECEMBER 15, 2023

Ask your customer to share their story via video interview and then send that to your employees throughout the organization. Carve out time during your organization’s meetings to discuss the customer experience. During team meetings, share a customer experience innovation from a different company and ask your team to discuss the idea.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Experience Matters

OCTOBER 4, 2016

During this one hour video focused on Infusing Humanity into CX, we discuss some of Barry’s key findings about people and happiness, and […]. It’s CX Day in New Zealand, so that’s reason enough to kick off Temkin Group’s CX Day celebration.

Video 304

Video Groups Customer Connectedness Employee Engagement 304

Customer Bliss

SEPTEMBER 18, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Engagement 334

Engagement How To Chief Customer Officer Video 334

Beyond Philosophy

JANUARY 19, 2024

Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. Here are some other key moments in the discussion: 02:03 We explain our new feature, None of Us is as Clever as All of Us and how you can be a part of it. We want to hear from you.

Sports 89

Sports Customer Experience How To Customer Centricity 89

2020 Research

MAY 25, 2023

This o ption allows for real-time video chats , enabling you to invite respondents into an on-camera interview for deeper insights and richer deliverables. Leverage Video Interviews on Your Project Discover how to incorporate Video Interviews into your next qualitative project. Book a consultation with our team to get started.

Video 52

Video Consulting Groups Meeting 52

MiaRec

NOVEMBER 26, 2023

CX Today | MiaRec Tatiana Polyakova, COO of MiaRec , joins Charlie Mitchell of CX Today for the CX Today discussion to talk about five contact center use cases for conversational intelligence solutions. To view the the full interview, please watch the video below:

Contact Center 60

Contact Center Video Customer Satisfaction Innovation 60

Customer Bliss

FEBRUARY 18, 2020

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Chief Customer Officer 248

Chief Customer Officer Video Customer relationships Course 248

Genroe

OCTOBER 16, 2023

In this video, Wolters Kluwer Asia Pacific staff, including the CFO/COO, discuss the links they have uncovered between Net Promoter Score data and key business metrics.

Case Study 52

Case Study Net Promoter Score Study NPS 52

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. Discussion forums on social media platforms 10. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Video sharing social media platforms. Videos are also packed with information. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Video 89

Video Customer Experience Contact Center Case Study 89

Joe Rawlinson

APRIL 3, 2023

We’ve discussed some of the best tactics below, but first, we’ll cover the definition of organic search leads. Include videos in your content Written content is important, but it’s not the only thing to consider when building and updating your website. Video content is a great way to impress both Google and your audience.

Video 78

Video Customer Retention Metrics Strategy 78

2020 Research

JUNE 14, 2023

Maximize your time with respondents and get valuable insights with Breakout Rooms, the latest feature in QualMeeting , a video interview event within QualBoard. Foster Engagement : Design creative breakout activities to encourage active participation and lively discussions among participants.

Groups 98

Groups Analysis Consulting Video 98

TechSee

JUNE 1, 2023

We sat down with Myra Arriaga, one of Cochlear’s device support specialists, to discuss her passion for ensuring her recipients have consistent access to hearing as well as with Adriana Rodriguez and her son Noel, a bilateral Cochlear recipient. In your experience, how is visual assistance different from video conferencing applications?

Technology 207

Technology Video Connections Interaction 207

Calabrio

SEPTEMBER 9, 2020

The overnight virtual workplace had CEO’s working at their kitchen tables, VP’s with kids busting into their offices in the middle of a video call – everyone was experiencing the work from home life all at once. Let’s not forget, we are all in this together.

Contact Center 241

Contact Center Customer Satisfaction Video Technology 241

CSM Magazine

APRIL 11, 2024

Organize these papers in a clear and accessible manner so you can quickly refer to them during discussions. Video in Marketing Video marketing is a crucial winning strategy in the competitive real estate marketplace. Videos have the power to captivate potential buyers and dynamically showcase properties.

Strategy 52

Strategy Social Media Video Transportation 52