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Cultural Spotlight: What Women’s History Month Looks Like at InMoment

InMoment XI

At InMoment, our favorite of our core values (human, bold, and invested) is human. And we know that part of ensuring that we live out that value is making sure that inclusivity and diversity are front and center in our people strategy. Living Out Our Values. And that’s what we strive for every day at InMoment!

Culture 493
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The Impact of Diversity on CX

Horizon CX

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology. Diversity in general refers to the presence of a wide range of human differences within a group, organization, or society.

Culture 130
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Diversity in Customer Experience: What, Why and How

Lumoa

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience?

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How Prepared Are Financial Firms Feeling for Consumer Duty?

InMoment XI

And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. How Prepared Do You Feel for Consumer Duty? Lastly, we asked attendees about the biggest changes they had made to identify at-risk customers.

Consumers 492
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The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.

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Fall ‘21 Product Release—Deeper AI, Analytics, and CXM Integrations

Alida

We’ve also introduced a Diversity, Equity, and Inclusion (DE&I) solution that enables organizations to change their DE&I program from an afterthought to a core practice valued across the enterprise.

Analytics 246
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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

One of the more complex aspects of upholding the standards a company values is ensuring its vendors are similarly committed. This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. What are the measures of success for your DE&I initiatives?