AWS Machine Learning

MAY 2, 2024

Amazon Personalize makes it straightforward to personalize your website, app, emails, and more, using the same machine learning (ML) technology used by Amazon, without requiring ML expertise. He is passionate about designing machine learning systems to serve customers at scale. Outside of work, he is an aviation enthusiast.

Training 81

Training Travel Groups Sports 81

Customer Bliss

SEPTEMBER 25, 2020

We discussed the effects that an increase in technological use has on companies, their employees, and the customers they serve. Quite frankly, what needs to happen now is a systemic change. I hope people will get involved in organizations working on systemic change. I say ‘systemic change’ but it’s long term.

Sports 160

Sports Leadership System Innovation 160

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

CSM Magazine

APRIL 17, 2024

Assess Skills and Knowledge Managing customer service teams can be compared to managing a sports team, and teams with skill diversity are key to developing a well-rounded customer service organization. Some important input metrics include how your team spends their time and on which tasks.

Customer Service 59

Customer Service Sports Banking Analytics 59

CSM Magazine

FEBRUARY 7, 2024

In a new sponsorship agreement with Sabio Group, the digital experience transformation services specialist, Busby has invested in innovative Veo camera technology to help analyse and improve player performance. “We are very aware, also, of our responsibilities to the local communities that surround our many global offices. .

Sports 52

Sports Innovation Analytics Analysis 52

West Monroe

NOVEMBER 26, 2023

The behind-the-scenes view offered by the Netflix hit Drive to Survive , the hype videos on Instagram, and global news coverage shows the result of millions of data points coming to life to evolve a sport, keep drivers safe, challenge engineers and engage fans. Technology-enabled humans are unparalleled with the progress they can achieve.

Data 52

Data Sports Technology Competitive Advantage 52

West Monroe

NOVEMBER 26, 2023

The behind-the-scenes view offered by the Netflix hit Drive to Survive , the hype videos on Instagram, and global news coverage shows the result of millions of data points coming to life to evolve a sport, keep drivers safe, challenge engineers and engage fans. Technology-enabled humans are unparalleled with the progress they can achieve.

Data 52

Data Sports Technology Competitive Advantage 52

ThriveableBiz

JANUARY 26, 2021

And I think this is a place also where people get really confused, because they think of innovation as this, it has to be huge, new, technologically savvy and have all of these really revolutionary aspects to it, you know, and shiny, bright things. And you know what, it's not really exciting and it's not involving necessarily new technology.

Innovation 52

Innovation Sports System Management 52

AWS Machine Learning

APRIL 11, 2024

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies. NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI.

Innovation 96

Innovation Resources Entertainment Sports 96

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. About the Authors Dhurjati Brahma is a Senior Systems Architect at T-Mobile US, Inc. T-Mobile US, Inc.

System 88

System Sports Travel Customers 88

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Strategy Customer Experience 78

Optimove

MARCH 2, 2023

The Challenges of Web Personalization Commoditization of offerings in sports betting and gaming When many similar products or services are offered, it becomes hard for players to distinguish between the various platforms. In sports betting, operators don’t own the sporting events on their platform. That is much less effective.

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

AWS Machine Learning

APRIL 19, 2023

Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business.

Sports 73

Sports Training Effort Score Multi-Channel 73

AWS Machine Learning

JANUARY 10, 2024

The following architecture diagram shows the overall system design, the AWS services used, and the workflow for approving and promoting ML models with human intervention from development to production. Tom is always learning new technologies that lead to desired business outcome for customers – e.g. AI/ML, GenAI and Data Analytics.

Training 96

Training Travel Analytics Metrics 96

Oracle

JULY 24, 2020

Increasingly, real and digital environments are intertwined, whether they be through new technologies such as augmented reality , or the sponsorship of virtual worlds by real-world brands. esports = ‘real’ sports. esports = ‘real’ sports. Become part of a world’s fabric.

Marketing 106

Marketing Sports Advertising Gamification 106

AWS Machine Learning

NOVEMBER 26, 2023

FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied. We are integrating generative AI with Amazon Personalize in order to deliver hyper-personalized experiences to our users.

Customer Experience 100

Customer Experience Sports Travel User Experience 100

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. So, what should we expect in the nearest future?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Circular Edge

MARCH 4, 2024

upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. “We Jeremy SVP Information Technology, Retail Real Estate Investment Trust Circular Edge did a phenomenal job accelerating our JDE 9.2

Transportation 52

Transportation Apparel Sports Ecommerce 52

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. In his free time, Gene enjoys teaching kids technology and sports, as well as following the latest on cybersecurity. This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens.

Multi-Channel 97

Multi-Channel Sports Strategy Data 97

Helpt

JANUARY 18, 2024

From compact health monitors to advanced diagnostic tools, each innovation was a step towards a future where technology and health seamlessly intertwine. I briefly imagined a future where I could sport a pair of shiny Nike-branded robotic legs that could efficiently whisk my 93-year-old body around CES 2075.

Entertainment 52

Entertainment Sports Innovation Hotels 52

Oracle

JUNE 17, 2019

In fact, many of the places where his kids played sports lacked scorekeeping devices because local athletic programs were low on funding. Today, Sportable has become a major player in the youth and high school market, manufacturing 6,000 made-to-order scoreboards each year for every indoor and outdoor sport imaginable.

Sports 55

Sports Government Advertising Sales 55

Customer Interactions

FEBRUARY 21, 2014

Few sports fans want to consider security risks as they embrace the excitement of the Olympic Games. Instead, Russia, its people, and sporting excellence have become the main topics of discussion among the media, largely because of the success of some of the most technologically-advanced security measures ever seen.

Sports 31

Sports Measurement Tips System 31

Optimove

APRIL 18, 2023

Step #1 – Steer Clear of Building In-House While building your in-house technology and personalization capabilities may be tempting, it can be much more challenging than you think. Instead, consider partnering with a technology provider and using a multichannel marketing hub with proven results. So, be bold and get going!

Self Service 52

Self Service Sports Technology User Experience 52

AWS Machine Learning

APRIL 4, 2024

Systems have to detect shifts and adapt recommendations accordingly. The ideal news recommendation system understands the individual and responds to the broader news climate and audience. Timeliness and trending – Daily news cycles mean recommendations must balance personalized content with the discovery of new, popular stories.

Trends 78

Trends Metrics Training Interaction 78

Circular Edge

MARCH 4, 2024

James Senior Director of IT, Outdoor Sports Products Manufacturer I appreciate the efforts; very glad to see the usage came in this way, and overjoyed with the quality of the work done. Jeremy SVP Information Technology, Retail Real Estate Investment Trust Circular Edge did a phenomenal job accelerating our JDE 9.2

Sports 40

Sports Ecommerce Case Study Resources 40

Guavus

MARCH 31, 2020

These are big sporting events like the Olympics or World Cups that happen during people’s commute or weekends when they’re outdoors. There are no sporting events planned for months. In places where people stay outside most of the weekend, mobile traffic will be larger than in places where weather prevents outdoor activities.

Communication 83

Communication Social Media Sports Telecommunications 83

CSM Magazine

JANUARY 29, 2024

This can be further streamlined with the implementation of a ticketing system. This system allows users to explain the nature of their problem and then wait for someone to reply. Aside from safety systems like OLG’s facial recognition program , many brands use different algorithms to help viewers find relevant content.

Omni-Channel 52

Omni-Channel Customer Service Knowledge Base e-support 52

Kustomer

NOVEMBER 4, 2021

Jarvis shares his secrets to creating the perfect experience for his customers through mapping personas and using the right technology to supplement his team’s efforts. Driving Experience with Technology. Data is everything in CX and without the right technology , there really isn’t a great way to gain customer insights.

How To 98

How To System CRM Sports 98

Talkdesk

MARCH 20, 2020

Every day brings more global news of measures to control the spread of the virus — closure of schools, restaurants, stores, sporting events and more. According to Gartner, over 80% of contact centers still run on old, on-premises phone systems, mostly Avaya and Cisco. The coronavirus pandemic is like nothing in our lifetime.

Contact Center 102

Contact Center Call Center Call Center Solutions Sports 102

ShepHyken

OCTOBER 27, 2023

Focus on Security and Privacy Security is naturally a top concern for customers using flexible workspaces, and so should it be yours.

Customer Experience 56

Customer Experience Sports Innovation Feedback 56

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. Only then does it make sense to strategize around ease of use, personalization, rewards systems, and redemption processes. Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? loyalty programs on average.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

AWS Machine Learning

OCTOBER 2, 2023

Automating the edge deployment of an ML model After an ML model has been trained and evaluated, it needs to be deployed to a production system to generate business value by making predictions on incoming data. If you have any questions how to architect and build such a system for your environment, please reach out.

Training 87

Training Software System Effort Score 87

CSM Magazine

MAY 6, 2024

For instance, if you own a vintage sports car with delicate paintwork and intricate details, you wouldn’t want it exposed to the elements during transit. The adoption of advanced technologies has the potential to greatly improve the customer experience and streamline the transportation process from start to finish.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

CSM Magazine

AUGUST 4, 2021

This and other global sporting events, such as Wimbledon and the recent European Championships have brought into sharp focus the need for media brands to evaluate their digital experiences. And testing on all these different devices, operating systems and platform permutations can seem harrowing, if not downright impossible.

Brands 52

Brands Entertainment Sports Multi-Channel 52

Maru Group

APRIL 9, 2021

It stands head and shoulders above all other sporting cultural events in America in terms of popularity, our research has revealed. These findings come from a survey of Americans who picked images they associate with Super Bowl LV, using Maru’s proprietary Brand Emotion tool, built on our technology platform, Maru/HUB.

Sports 52

Sports Entertainment Course Advertising 52

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 40

Technology Marketing Social Media Entertainment 40