Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. 3) Communications and relevance is critical. Scott Pioli (Assistant General Manager, Atlanta Falcons) said that “ Analytics are only as good as they can be communicated.”

Sports 327

Sports Conference Entertainment Social Media 327

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance.

Sports 71

Sports Handbook Case Study Course 71

Customer Bliss

MAY 23, 2017

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., LaRocca, a graduate of Syracuse University, has a long interest in outdoor sports including racing and snow skiing. Throughout all this, there was always a large focus on events, experiences, and sports/sponsorship.

Sports 142

Sports Hospitality Retail Social Media 142

Playvox

DECEMBER 15, 2021

Workforce management has a lot in common with team sports. And they both benefit from smart huddles, where planning, communication, and expectations converge. As with team sports, workforce management thrives when team members are engaged and encouraged to perform.

Sports 52

Sports Management Leadership Software 52

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back.

Sports 52

Sports Customer Experience Technology Trends 52

C Space

APRIL 28, 2021

e-Sports’ Global Tipping Point with Jason Lake, CEO of Complexity Gaming. Communications & Messaging

Sports 52

Sports Tips Communication 52

Totango

JULY 23, 2021

What makes a sports team successful? Finally, the team needs Customer Success Managers (CSMs) who are responsible for monitoring and communicating with clients frequently and promptly. Excellent athletes who work together on both offense and defense to win the game.

Sports 126

Sports Customer Success Customer Experience How To 126

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use.

Communication 93

Communication Technology Customer Experience Conference 93

CSM Magazine

JULY 20, 2021

Technology advancements in sports have dramatically increased the quality of our favorite contests. It is not a new idea to use prosthetics for sports people to help them to participate in their preferred activities. As we all know, technology has progressed throughout time.

Sports 52

Sports Technology Training Exercises 52

Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Fan engagement is a wake-to-sleep business and requires better, and smarter, mobile, social, and digital-led environments to keep fans coming back to the stadium and being full-fledged members of the sports/team community. Communications that Come Full Circle. In a world of applications, real-time communication structures. Sensors in their jerseys, shoes, and helmets.

Sports 50

Sports Engagement Technology Wireless 50

CSM Magazine

FEBRUARY 25, 2021

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Here are a few tips to keep in mind when running an online sports betting business. Communication is Key.

Sports 52

Sports Customer Experience Loyalty Programs Travel 52

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What does the communication look like? It was extremely important that they had talent that would be passionate about the fans, especially for a sports-driven culture.

Sports 197

Sports Customer Experience Travel Ecommerce 197

Gainsight

JANUARY 8, 2021

In PX, there is customer communication support that aid in product adoption, which is vital for Adobe. The post Team Sport: Adobe’s Approach to In-Product Guides appeared first on Customer Success and Product Experience Software | Gainsight.

Sports 52

Sports Customer Experience Effort Score Tips 52

ThriveableBiz

JANUARY 26, 2021

Do you work within a team? It can be either frustrating, trying to balance different personalities OR a fun creative adventure. In this great interview with Janice Francisco from BridgePoint Effect , she shares her insights on how to bring different personalities together.

Sports 52

Sports Innovation Roadmap System 52

Seaton CX

JANUARY 31, 2023

You desire authentic relationships with honest communication. Our style guides how we communicate. When we talk to stakeholders, we tend to communicate in our own style. But it’s fast and good enough to develop an understanding of another person’s communication style.

Communication 52

Communication Sports Analysis Meeting 52

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. When the rescheduling of The Masters hit fans hard, Turner Sports found a way to innovate.

Groups 52

Groups Sports Entertainment Video 52

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world?

Communication 83

Communication Sports Telecommunications Social Media 83

AWS Machine Learning

OCTOBER 1, 2022

This way, event data, positions data, and outputs of different Bundesliga Match Facts can be communicated between containers real time. Javier Poveda-Panter is a Data Scientist for EMEA sports customers within the AWS Professional Services team.

Sports 96

Sports Telecommunications Comparison Data 96

AWS Machine Learning

FEBRUARY 2, 2023

Since joining the team in 2018, he has been responsible for ideation, development, and communication of key stats and insights derived from player-tracking data for fans, NFL broadcast partners, and the 32 clubs alike. Amazon ML Solutions Lab Amazon SageMaker Intermediate (200) Sports GluonT

Sports 78

Sports Data Automotive Training 78

AWS Machine Learning

OCTOBER 5, 2022

He and his team of applied scientists and machine learning engineers work on a range of machine learning use cases from healthcare, sports, automotive and manufacturing. Amazon Kinesis Amazon ML Solutions Lab Amazon SageMaker AWS Professional Services Customer Solutions Sports

Sports 104

Sports Automotive Data Entertainment 104

AWS Machine Learning

FEBRUARY 10, 2023

Since joining the team in 2018, he has been responsible for ideation, development, and communication of key stats and insights derived from player-tracking data for fans, NFL broadcast partners, and the 32 clubs alike. Amazon ML Solutions Lab Amazon SageMaker Intermediate (200) Sports

Sports 67

Sports Analysis Data Training 67

Qualtrics

APRIL 23, 2020

Miller Group (LHM) runs the Utah Jazz, other sports teams, financing businesses, movie theaters, and auto dealerships in seven western states. Some workplaces, like movie theaters and sports arenas, have had to stay closed, while auto dealers and service centers have been deemed essential.

Sports 26

Sports Transportation Fashion Customer Experience 26

SmartKarrot

MAY 19, 2022

This is why customer success is a team sport. Customer Success is a Team Sport, Not the Responsibility of a Single Team. Product teams need to keep customer success team communication open. Customer Success Customer Success Is a Team Sport customer success team

Customer Experience 10

Customer Experience Sports Customer Centricity Sales 10

Optimove

APRIL 2, 2020

In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times?

Sports 52

Sports Entertainment Communication Ecommerce 52

Avaya

OCTOBER 29, 2018

We talk a lot about innovation at Avaya, about the possibilities of how collaboration, AI, IoT, and communications enablement can drive Digital Transformation across industries as varied as professional sports, transportation, finance or healthcare. And when asked about the impact of being able to customize their communications to their needs the top three responses were: Lower stress level.

Communication 45

Communication Transportation Sports Healthcare 45

CSM Magazine

DECEMBER 14, 2018

The company’s DC BRIDGE® customers will be authenticated by keystroke, facial liveness, and voice biometrics, offering seamless user experience across the customer communication lifecycle. Using TDC BRIDGE® company representatives can move easily between text, voice, and link and photo sharing when communicating with customers, all while having access to necessary CRM and AI systems and essential company databases. About TEN DIGIT Communications.

Sports 40

Sports Call Center Customer Experience Communication 40

Russel Lolacher

MAY 4, 2021

Sports games easily fall under this category with a focus on wins/losses and stats to show who’s better than whom. Leadership Communication empathy finite game great leaders humanity infinite game leadership LegacyLegacy is a funny thing.

Leadership 128

Leadership Sports Tips Examples 128

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. If the shipping is late or the product needs more time, communication is your best ally with customers. It’s difficult to over communicate when it comes to customer issues. Communicate often.

Customer Service 274

Customer Service Sports Brands Social Media 274

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. No Ponzi schemes in this communication council.

Connections 98

Connections Culture Conference Government 98

Seaton CX

NOVEMBER 1, 2022

But CX is a team sport, and we need them to put on a uniform—and commit time, people, or money to the project. Customer Experience Leadership Change Management Communication Influence

Engagement 81

Engagement Average Handle Time Sports ROI 81

LiveChat

DECEMBER 12, 2017

Most of today’s communication happens online. Online communication is a big part of our lives: work and private and it sometimes results in confusion. Since we completely skipped from offline to online communication , we don’t even realize how our words are being received. First, I’ll give you an overall advice and then divide them by the most popular communication channels we use these days at work. These are just the rules of online communication.

Communication 53

Communication Social Media Sports Examples 53

Experience Investigators by 360Connext

JUNE 13, 2018

They wore crowns, had expressions, and even sported jewelry! Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. So if the shipping is late or the product needs more time, communication is your best ally with customers. It’s difficult to over communicate when it comes to customer issues. Communicate often.

Customer Service 152

Customer Service How To Sports Customer Centricity 152

Horizon CX

OCTOBER 3, 2020

Whether you’re talking about playing an instrument, playing chess, playing sports, practicing yoga, or becoming a CX professional, a good foundation is crucial to accomplishment. Mastering the rudiments or basics of just about any pursuit can be critical to overall success.

Net Promoter Score 130

Net Promoter Score Analysis Government NPS 130

Bain

JULY 27, 2017

Sarah Robb O’Hagan , CEO of the indoor cycling company Flywheel Sports , knows this scenario well. More than five years ago, she helped turn around PepsiCo’s multibillion-dollar Gatorade brand when she was president of the sports drink’s division. She went on to serve as president of the luxury gym operator Equinox before taking the helm at Flywheel Sports, which operates boutique fitness studios. Leadership and communication Outer loop Podcast

Sports 65

Sports Customer Experience Brands Course 65

C Space

JANUARY 18, 2021

Communications & Messaging Customer ExperienceThe new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? For nearly a decade, we’ve tracked the connection between companies and customers.

Engagement 116

Engagement Apparel Automotive Financial 116

Avaya

JUNE 5, 2017

A case in point is the sports industry, where fans have transformed from viewers to broadcasters. It should come as no surprise that a recent study by Spider Marketing conducted in Australia, the United Kingdom and the United States indicated that sports fans who own mobile devices are conducting more online activities than ever before. That’s costing the sports industry on a number of levels. Generally speaking, enterprises are more advanced than the wider sports industry.

Sports 61

Sports Government Social Media Industry 61

Wired and Dangerous

OCTOBER 19, 2015

Toward the end of the allotted interview time, one customer launched into a long tirade chastising the utility on the poor way they had handled communication during a major outage. Another lesson is: always assume customer communications are like an iceberg — truth lies under the surface. And only the customer, under the attentiveness and interest of a great communicator, will reveal their truth. Remember: great listening is a contact sport, not a spectator sport.

Customer Insights 111

Customer Insights Sports Banking Groups 111

InMoment XI

FEBRUARY 8, 2023

CX success also hinges upon appointing a leader who is an effective communicator and can sell a vision, create alignment based on shared business goals, and curate a shared understanding of customer needs, expectations, and journeys.

Sports 295

Sports Financial ROI Communication 295

ijgolding

MARCH 24, 2016

Experts in digital communications, FM Outsource helps businesses respond to and engage with customers across email, Facebook, Instagram, SMS, Trustpilot, Twitter, voice and webchat. Working with start-up businesses through to enterprise level clients, we offer experience and services across a range of verticals including catering, fashion, finance, logistics, sports, retail and utilities.

Social Media 156

Social Media Customer Service Fashion Sports 156

Optimove

AUGUST 29, 2019

Many sport betting operators send their communications – whether it is ad-hoc information campaign based on weekend matches or automated promotions – to all their players at the same time. Most of sport events occur during weekends, which dramatically effects the betting trend that reaches the weekly peak on Saturday. Every sport betting company knows their customers’ strongest days of the week, though the days can vary for different regions. Not Only Sport.

Sports 12

Sports Analysis Groups Trends 12