TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Finally, worth mentioning the list is by no means a ranking, and the influencers are in alphabetical order.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Beyond Philosophy

APRIL 5, 2024

Customer emotions heavily influence experiences and motivate actions, yet these motivations are often hidden, even from the customers. This episode explores why understanding customer motivations is essential for effective marketing and product design. Organizations must uncover these hidden motivations to serve their customers better.

How To 88

How To Customer Journeys Analysis Tools 88

Experience Investigators by 360Connext

FEBRUARY 27, 2024

This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets. Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity.

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

BirdEye

DECEMBER 26, 2023

Every business owner wants to expand and invest in newer markets. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds. What factors influence brand salience? Brand awareness helps your brand build and establish a strong presence within the market.

Brands 105

Brands Social Media Competitive Advantage Analysis 105

Lumoa

MAY 5, 2022

Customer Experience (CX) is far more than traditional customer service and marketing. The Benefits of a Customer Experience Strategy CX is indispensable to compete and grow profitably in the market. CXM (Customer Experience Management) focuses on using strategic methods for influencing the customer experience positively.

Strategy 277

Strategy Customer Experience How To Analysis 277

2020 Research

NOVEMBER 14, 2023

In the world of marketing, when companies introduce new products , change features, or update packaging of existing brands, we often seek to understand what motivates people to change their habits and behaviors. Social Motivation and Ability: Social influences matter in motivating behavior change.

Consumers 104

Consumers Social Media Advertising Strategy 104

AWS Machine Learning

APRIL 11, 2024

NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI. Live from GTC “Live from GTC” was an on-site studio at GTC for invited speakers to have a fireside chat with tech influencers like VentureBeat. Campaign Manager in Americas Field Marketing.

Innovation 96

Innovation Resources Entertainment Sports 96

Experience Investigators by 360Connext

JUNE 13, 2023

Like many things, there is no one perfect solution. It’s vital to define what the CX team will do and provide enough cross-functional visibility and support so they can actually influence the experience. The rationale is straightforward: marketing is outward-facing and focused on understanding and fulfilling customer needs.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

ShepHyken

JULY 7, 2023

Because of the mobile apps, you will always know about the marketing updates you are sending out and whether the target audiences will receive them. Enhanced Customer Loyalty and Recognition The foremost thing about mobile apps is that it empowers business owners to increase the awareness of their brand.

Customer Engagement 118

Customer Engagement Engagement Social Media Customer Satisfaction 118

Experience Investigators by 360Connext

NOVEMBER 2, 2021

Personas are often used in marketing and sales efforts, and those names apply to those types of personas. Personas are often based on research, including customer segmentation and market research data. Their decision-making process , like what media or content they consume, as well as what influences them.

Customer Journeys 375

Customer Journeys Culture B2B B2C 375

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Ask yourself the following questions to assess if you have a product or service quality issue: Do you know who your ideal customers are and what they look for in a solution like yours? However, there are psychological factors that we often don’t realize influence our behavior. What about customer call transcripts or support emails?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

2020 Research

JANUARY 17, 2024

The type of research you’re conducting will significantly influence your recruitment approach. Depending on the nature of your project, consider leveraging specialized recruitment solutions that can enhance participant selection and expand the reach of your research. Which Recruitment Approach Should You Choose?

Marketing 59

Marketing B2C Study Healthcare 59

ClearAction

MARCH 22, 2024

Influencing Companywide Model. Influencing Companywide Model for CX is a Team Sport Anyone in your company can cause a mis-step with vast consequences to CX and growth. How do you influence companywide? While these popular definitions are important, they’re vastly incomplete. Controlling Touchpoints Model.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Brandwatch CX

OCTOBER 3, 2022

Influencer marketing is the process of marketing to individuals as opposed to your target market as a whole. Brands are using influencer marketing to expand their reach and increase the likelihood of resonating with their target audience. Influencer marketing is a tricky landscape to traverse.

Tools 88

Tools Marketing Social Media Analytics 88

Retently

FEBRUARY 21, 2024

surveys are critical tools for uncovering this information, directly influencing your marketing strategy and budget allocation. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. How did you hear about us?” How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. All market trends indicate that now is the right time to invest in innovative and proven car dealer advertising strategies to accelerate growth. The car dealership industry is a fast-paced game.

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

BirdEye

MAY 24, 2023

According to research, up to 78% of marketing experts agree word of mouth is the ultimate strategy to get more leads. Many marketers agree it’s one of the most effective ways to promote a business. Customer referral Your existing customer base is one of your most valuable marketing and sales resources when it comes to referrals.

Social Media 98

Social Media Sports Sales Guidelines 98

Playvox

MARCH 21, 2024

Let’s take a deeper look at the factors that influence employee engagement and morale. Factors that Influence Agent Morale Several factors contribute to the ebb and flow of agent morale. One fun way to provide recognition is via a gamification solution. All of this leads to better agent morale.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

CSM Magazine

APRIL 9, 2024

Call tracking software can also track the marketing effectiveness, showing which campaigns or channels drive the most support calls. RingCentral MVP : Offering call tracking solutions for businesses, RingCentral MVP is a reputable choice in the market.

Tools 64

Tools Call Recording e-support Software 64

BirdEye

NOVEMBER 30, 2023

Social media reputation management (SMRM) refers to monitoring, influencing, and managing a brand’s reputation on various social media platforms. Influencing consumer decision-making Customers trust eCommerce review sites to share and read experiences about products/services in real-life scenarios.

Social Media 116

Social Media Management Guidelines Brands 116

Brandwatch CX

FEBRUARY 20, 2024

Is your goal identifying negative mentions , issues and complaints at an early stage, or would you rather keep an eye on customer behaviour and identifying gaps in the market? Maybe your aim is measuring the success of a campaign you’ve launched or it could be finding brand influencers. 6) Be wary of contract lengths!

Social Media 87

Social Media Tools ROI Measurement 87

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. OOH advertising refers to any marketing that you see outside the home, such as billboards or signs.

Connections 52

Connections Strategy Marketing Gamification 52

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. Kate champions digital innovations that create the best customer experience and solutions.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. In fact, 64% of marketing executives believe that word-of-mouth referrals are the most effective form of marketing. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

Brandwatch CX

OCTOBER 31, 2023

By understanding what motivates them to make a purchase, brands can build their business around providing solutions to those needs. How do you provide solutions to their pain points? Media and influencers: which publications do they follow, and which individuals are leading the conversation in their world?

Analysis 97

Analysis How To Groups B2B 97

Beyond Philosophy

APRIL 11, 2024

The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act. Whichever marketing principle you embrace, the general idea is that you understand what problem customers are trying to solve and provide them with a solution.

How To 78

How To Exercises Video Customers 78

Brandwatch CX

FEBRUARY 20, 2024

Is your goal identifying negative mentions , issues and complaints at an early stage, or would you rather keep an eye on customer behaviour and identifying gaps in the market? Maybe your aim is measuring the success of a campaign you’ve launched or it could be finding brand influencers. 6) Be wary of contract lengths!

Social Media 76

Social Media Tools ROI Measurement 76

Brandwatch CX

OCTOBER 31, 2023

By understanding what motivates them to make a purchase, brands can build their business around providing solutions to those needs. How do you provide solutions to their pain points? Media and influencers: which publications do they follow, and which individuals are leading the conversation in their world?

Analysis 91

Analysis How To Groups B2B 91

BirdEye

SEPTEMBER 29, 2023

That is why businesses invest in developing buyer personas before they get out there in the market. A buyer persona is a detailed depiction of your ideal customer as a fictional profile you build from market research. You may also know them as customer, audience, or marketing personas. But this knowledge does not come easy.

How To 111

How To Insurance Social Media Multi-Channel 111

SurveySparrow

DECEMBER 20, 2023

Detractors can be turned around with quick and effective solutions. Characteristics of Promoters: Vocal Advocates: Promoters are like your personal marketing team. Risk to Reputation: These customers risk your brand’s reputation as they may actively share negative feedback, influencing others in their network.

Net Promoter Score 52

Net Promoter Score NPS Feedback Loyalty 52

CSM Magazine

MARCH 26, 2024

These centers, where customers engage with a company, hold significant influence over brand identity. The interactions they have with customer support agents profoundly influence their perception of the brand. Learn more about contact center solutions at InflowCX.com.

Contact Center 52

Contact Center Brands Social Media Call Center 52

CSM Magazine

FEBRUARY 6, 2024

With Oracle EPM, stadiums are not just venues but dynamic ecosystems capable of adapting to the rapid changes of today’s market. A streamlined, more profitable venue that doesn’t just keep up with the market – it sets the pace. The result? The key here is flexibility.

Entertainment 52

Entertainment Sports Financial Effort Score 52

BirdEye

MAY 10, 2023

That’s where a great marketing strategy comes into play. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Table of contents What is a marketing strategy? Content marketing Attract potential clients and generate revenue with high-value content.

Examples 98

Examples Strategy Tips Marketing 98

SurveySensum

APRIL 8, 2024

Define Your Niche and Target Audience Defining your niche and understanding your target audience is foundational to distinguishing your business in a crowded market. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Strategy 52

Strategy Social Media Advertising Analytics 52