Maru Group

MAY 11, 2021

Using Maru’s Text Analytics, maximum accuracy is achievable but it needs to be considered in a framework of best practice golden rules for unstructured data analysis. Typos, misspellings, multiple word meanings, language trends and variability of sentence structure are all everyday occurrences that effect how textual data is treated.

Data 52

Data Analysis Software Analytics 52

Maru Group

JUNE 10, 2021

Unstructured data in Customer Experience (CX) programs needs to be analyzed and delivered at speed, essentially real-time. These principles of speed and depth are core to the Maru software ecosystem and are central to the delivery of understanding executed by our users either within the enterprise or via our advisory experts.

Data 52

Data Customer Experience Analysis Software 52

InMoment XI

JANUARY 10, 2024

Enhanced Insights Issue: Siloed data from separate channels can make it challenging to gain a comprehensive understanding of customer behavior and preferences. This data-driven approach enables informed decision-making and the ability to tailor services to customer needs. Schedule a demo to see what InMoment can do for you.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

InMoment XI

MARCH 27, 2024

Use tools like Google Alerts or specialized reputation management software to stay informed about what customers are saying about your business. Online reputation management software can solve this problem and help your organization stay on top of what car buyers are saying.

Automotive 260

Automotive Management Social Media Feedback 260

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. As a result, strategic decisions are based on assumptions instead of data. What is unstructured data and which questions it can help answer.

Data 59

Data Customer Service How To Contact Center 59

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? A classic example comes from Amazon.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

InMoment XI

FEBRUARY 12, 2024

Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. Instead of concentrating on data consolidation, CX integrations emphasize the interoperability of software solutions.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

InMoment XI

APRIL 25, 2024

Based on data and market research, we’ve pulled together some reputation management strategies that are most likely to land with your customers and improve your brand reputation. Respond to Reviews Data shows that in the financial services industry, the average time taken to respond to reviews is 3.44 References Forrester.

Financial 260

Financial Management Banking Insurance 260

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. What is text analytics software? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

InteractionMetrics

JUNE 16, 2016

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

Data 40

Data Analysis Metrics ROI 40

Lumoa

JANUARY 24, 2024

Example of sentiment analysis If there’s a lot of data, the categorization can be a very detailed one: instead of personnel, the categories can separate customer support personnel from sales personnel or divide the feedback about personnel into comments about their behavior, knowledgeability, responsiveness, etc.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

West Monroe

MAY 7, 2023

Key Takeaways Generative AI’s capacity to respond to unstructured and open-ended prompts, unlike traditional computer code, is ushering in a new wave of sophisticated software products and advanced technology applications. The recently released GPT-4, for example, is 10x more advanced than the already sophisticated GPT-3.5,

Software 52

Software Innovation Chatbots Examples 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

AWS Machine Learning

OCTOBER 11, 2023

Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. One such unstructured data repository are internal and external websites.

Policies 92

Policies Exercises Examples Data 92

West Monroe

MARCH 13, 2023

High-tech and software organizations feel this change as much as any sector. To drive growth and value in today’s market, software and high-tech organizations need to understand how buyers are buying at the moment, be able to test pricing hypotheses for particular customer segments, and adjust strategies rapidly and continuously.

Software 52

Software Data Strategy Competitive Advantage 52

ProProfs Chat

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Best customer feedback software offers different channels to collect data like surveys, website questionnaires, social and community feedback, online reviews, forms etc.

Software 98

Software Feedback Net Promoter Score Social Media 98

InMoment XI

JANUARY 17, 2024

Guest experience management drives data-driven decision-making. It often involves collecting and analyzing integrated CX data, which can be valuable for gathering actionable insights, making informed business decisions, improving service offerings, and tailoring experiences to meet customer expectations.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

CX Accelerator

OCTOBER 9, 2018

Breaking free from survey mentality with unstructured customer feedback. Survey programs across all industries are struggling to obtain both the quantity and quality of data required to make intelligent decisions. The key to breaking "survey mentality" is to effectively capture unstructured VoC data.

Customer Journeys 160

Customer Journeys Social Media Survey Exercises 160

West Monroe

MAY 7, 2023

Generative AI is revolutionizing software product development. Where traditional coding requires specific instructions for each task, the potential applications of generative AI include better translation functions, simpler data summarization, more effective chatbots, and superior organizational tools. read more

How To 52

How To Chatbots Software Innovation 52

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Using InMoment’s predictive customer analytics tool, you get automated insights from unstructured feedback that help you notice what needs to be improved, or what is performing well. Schedule a demo to see for yourself today!

Retail 260

Retail Customer Experience Effort Score Social Media 260

Magellan Solutions

FEBRUARY 2, 2024

Invoice data entry services are vital for any business. Don’t be shocked if there are repetitive data entries, incorrect dates, and other missing information. The smart choice to deal with this is to outsource the work to established invoice data entry specialists. The end result?

Data 52

Data Financial Banking Report 52

ReviewTrackers

FEBRUARY 21, 2017

If you’re looking for a tool or software product to help you protect, manage, and build your company’s reputation, you’ll quickly realize that there are so many providers to choose from. Look for: reliable data accuracy and delivery. “It Do you start with a Google search and make a random pick based on what your gut tells you?

Software 66

Software Management Social Media ROI 66

Thematic

SEPTEMBER 22, 2021

When we conduct research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. But unfortunately, analyzing qualitative data is difficult. The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis.

Analysis 111

Analysis Data Feedback Analytics 111

AWS Machine Learning

MARCH 4, 2024

Vision capabilities – Claude 3 models have been trained to understand structured and unstructured data across different formats, not just language, but also images, charts, diagrams, and more. This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems.

Innovation 134

Innovation Travel Financial Exercises 134

Thematic

DECEMBER 12, 2023

It differs from quantitative data which is statistical in nature. This data is valuable for identifying pain points in the customer journey. This data is valuable for identifying pain points in the customer journey. The comprehension of customer needs relies on the proper handling of feedback data.

Analysis 62

Analysis Examples Feedback Social Media 62

Calabrio

DECEMBER 18, 2020

The emergence of analytics has been one of the biggest trends of the past decade, providing companies with exponentially better insight into their data. This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions.

Contact Center 162

Contact Center Leadership Self Service Analytics 162

InteractionMetrics

JULY 10, 2023

There’s also no question that “AI” is often slapped onto products and software without most people knowing what it means or what value it adds. Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. It depends.

B2B 40

B2B Customer Experience Analysis Chatbots 40

Retently

NOVEMBER 27, 2023

Skilled professionals The biggest issue companies confront in their customer success programs is not collecting the data but efficiently acting on it. A thorough analysis of your customer journey is essential when it comes to analyzing the data and then following that with action. Benefits of outsourcing your NPS process 6.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

West Monroe

MAY 7, 2023

Generative AI is revolutionizing software product development. Where traditional coding requires specific instructions for each task, the potential applications of generative AI include better translation functions, simpler data summarization, more effective chatbots, and superior organizational tools. read more

How To 40

How To Chatbots Software Innovation 40

Comm100

APRIL 26, 2020

I’d been managing a small software support team at UL for quite a few years, and honestly was pretty fat and happy with the whole situation. Think of all the skills that a CX professional has to have – everything from a data scientist to a project manager, to a motivational speaker. There is no other group like it!

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

West Monroe

MAY 7, 2023

Generative AI is revolutionizing software product development. Where traditional coding requires specific instructions for each task, the potential applications of generative AI include better translation functions, simpler data summarization, more effective chatbots, and superior organizational tools.

How To 52

How To Chatbots Technology Software 52

SurveySparrow

JULY 17, 2019

Worry not, where humans can’t help, a customer experience management software can! With minimum interventions from you, the customer experience management software lets you boost the customer experience effortlessly. Customer Experience Management Software #1 SurveySparrow. Customer Experience Management Software #2 Qualtrics.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

PeopleMetrics

JULY 31, 2018

No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. Unstructured Feedback. Unstructured feedback is key to understanding why those satisfaction levels are what they are. Enter text analytics.

Analytics 79

Analytics CEM Telecommunications Hotels 79

AWS Machine Learning

FEBRUARY 16, 2023

Enterprises across the globe are looking to utilize multiple data sources to implement a unified search experience for their employees and end customers. Additionally, these unique data sources comprise structured and unstructured content repositories—including various file types—which may cause compatibility issues.

Data 69

Data Sports Metrics Groups 69

Thematic

JULY 11, 2022

One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. It enables you to find rich, useful insights quickly, and organizes your data so that you can easily see context. So what counts as qualitative data? What's a theme?

Analysis 77

Analysis Roadmap Banking NPS 77

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 97

Healthcare Innovation Customers Financial 97

SurveySensum

NOVEMBER 10, 2023

A website feedback tool is a platform that allows businesses and website owners to collect, analyze, and act upon feedback and data from visitors or users of their websites. Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc.

User Experience 52

User Experience Tools Feedback Analysis 52