article thumbnail

B2B Customer Experience: The Complete Guide

InMoment XI

Transport and business services brand FedEx launched a single external newsletter to streamline its communication with customers, instead of sending out multiple emails from various departments within the organization. High-tech industrial company GE operates customer experience centers to showcase the company’s capabilities.

B2B 551
article thumbnail

The ROI of ERP Systems

Circular Edge

Further, the analysis that goes into quantifying the ROI of ERP helps businesses evaluate and anticipate the impact of an ERP system on their organizations and also refine their ERP approach over time so that the ERP’s value to the business continues to increase. Data stored in a common database. Unified view limits silos.

ROI 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Practices of Questionnaire Design

QuestionPro Audience

Replace: Do you like Chicago’s public transportation system? With: How likely are you to recommend the Chicago public transportation system to a friend? Contact us at sales@questionpro.com. Most yes/no questions can be reworked by including phrases such as how often, how much or how likely. We can help!

article thumbnail

Order Processing Call Center Improves 5 Steps Sales Workflow

Magellan Solutions

5 Steps of Sales Order Workflow That Inbound Order Taking Services Helps Improve. Often, businesses lack the proper software or system to collect these bits of information. Not to mention the manpower to do the tedious task to input these into an order management system. . Step #1: Order Placement. Item quantities. Production.

article thumbnail

How organizations can shift to offense through inflation and uncertainty

West Monroe

During the pandemic, changes in consumer demand, supply shortages and transportation delays drove supply chain disruption. However, a variety of pandemic-related factors persist, still causing inflated costs for companies – including persistently high transportation and storage costs, rising costs of goods and labor challenges.

article thumbnail

The Art of Selling CX

Horizon CX

Perceived Need: A Prerequisite for Success: In sales, the concept of perceived need is fundamental—if a potential buyer does not recognize a need for the product, no sale is possible. Like sales, recognizing and addressing the perceived needs of senior leaders is key to achieving lasting CX success.

article thumbnail

LEVERAGING VISUAL AI TO MITIGATE THE ENVIRONMENTAL AND FINANCIAL IMPACT OF TRUCK ROLLS

TechSee

Thanks to route optimization software, fleets can easily combine different transport flows, taking into account complex planning rules and restrictions. With proper route optimization tools, businesses can save up to 20% in mileage and improve order capacity by as much as 100% without increasing their fleet.

Financial 109