recording 
2020 Research
SEPTEMBER 12, 2023
Look no further than QualMobile’s audio recording feature! What is Audio Recording? Audio Recording is a unique feature of QualMobile that enables research participants to record free-flowing audio responses to qualitative questions. The post QualMobile Feature Highlight: Audio Recording appeared first on Sago.
IntouchInsight
APRIL 20, 2022
Build custom record lists that include any program, product, or data points that you would like. Create custom record lists and dashboards quicker with “recent” list. Custom Record Lists Builder. The Custom Record Lists Builder allows you to create your own record lists with the data that you have collected.
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BlueOcean
DECEMBER 18, 2023
The post This Call May Be Recorded: How Conversation Intelligence Is Transforming the Contact Center Industry appeared first on Blue Ocean. We love nothing more than diving into our clients’ customer care challenges to see where we can help. Let’s chat about what your needs look like today— schedule a call here!
NICE inContact
OCTOBER 27, 2020
There are numerous reasons to record calls, but leading the pack is quality. Call recordings play a central role in monitoring, measuring, and improving call quality. A quality management program without call recordings is like macaroni without cheese. The pair belong together.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
We have added 10's of millions of personal emails and mobile records. What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with these tools: More data! Basic search: Easily search using keywords, job title, location, industry, and more.
NICE inContact
MARCH 19, 2020
Contact centers have been using call recording for years, and consumers have come to accept and expect to hear the words “ this call is being recorded for quality and training purposes” when calling in.
CSM Magazine
APRIL 3, 2024
Understanding and complying with data protection laws is paramount, especially for businesses engaging in call recording. But what does this mean for organizations that record calls? Before we get into the specifics of call recording, it’s important to grasp the essence of GDPR. What Is GDPR?
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Skilljar will send out the recording after the event! Smashfly’s phased approach to expanding their Customer Education offerings. Why customer success and scaled education programs go hand-in-hand. Register now to reserve your spot on October 22nd. Can't make it?
Speaker: Natasha Husein, Product Marketing Manager, Clever
Skilljar will send out the recording after the event. Creating customer champions for your education program. Tips and tricks for branding your customer education. Register now to reserve your spot on September 25th! Can't make it?
Speaker: Daniel Quick, Head of Customer Education, Asana
Register anyways and Skilljar will send a recording out after the event. How to apply principles from game systems to make learning delightful. How to marry learner engagement and learning outcomes when designing content. Register now to reserve your spot! Can't make it? January 22nd, 2020 10:00 AM PST, 1:00 PM EST, 6:00 PM GMT
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AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt.
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Does your call center software lack key information, even if calls are recorded? Do you want to better understand what your customers are experiencing on calls? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Enhance agent training and quality assurance.
Advertiser: ZoomInfo
On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?
Speaker: Skilljar Experts
Register anyways and we'll send a recording out after the event. Trends and opportunities we see among our customer base. How digital resources can support your onboarding program. Register now to reserve your spot! Can't make it? April 14th, 2020 10:00 AM PDT, 1:00 PM EDT, 5:00 PM GMT
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