Gainsight

APRIL 8, 2024

Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth. Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses.

Customer Success 52

Customer Success Training Engagement Customers 52

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? Customers are willing to pay for this new value, which helps you increase your company’s revenue. Knowing what these goals are will help you identify upsell opportunities that offer them additional value. .

Strategy 112

Strategy Metrics Customers Consumers 112

NobelBiz

APRIL 2, 2024

They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

Totango

OCTOBER 18, 2023

Totango accelerates revenue retention and customer growth Last month at Totango Live! , we discussed how—in today’s competitive and volatile environment—driving consistent growth is hard, acquiring new customers is expensive—as much as 5X more expensive to win a new customer —and securing retention is key.

Customer Journeys 102

Customer Journeys Software Report Customer Success 102

Magellan Solutions

AUGUST 18, 2023

By streamlining their sales process and delivering personalized messages, businesses can ultimately achieve revenue growth. This ongoing interaction improves the conversion of leads into customers, positively impacting sales performance and revenue generation. #3) It promotes enhanced sales performance and revenue increase.

Sales 98

Sales Tools Marketing Multi-Channel 98

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. I’ve been waiting over a year for this Gmail + Totango integration… It works like a charm and makes things SO MUCH EASIER.

Customer Success 108

Customer Success Touchpoint Meeting Interaction 108

Team Support

APRIL 10, 2024

Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also cultivate relationships based on trust and satisfaction. TeamSupport’s client success software is designed to keep you one step ahead.

Competitive Advantage 52

Competitive Advantage Analytics Software Culture 52

ECXO

JUNE 13, 2023

According to the survey, about 50 percent of organizations that use real-time analytics say they have measured an increase in customer retention, loyalty and revenue growth. The answer is strong data management capabilities. The financial metrics are there, too, with companies reporting sales growth and additional revenue.

Marketing 132

Marketing Analytics Government Survey 132

Team Support

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. It should allow for easy tracking, management, and resolution of customer issues. This is where TeamSupport stands out.

Analytics 52

Analytics Customer Satisfaction System Software 52

BirdEye

APRIL 17, 2023

Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. This model offers convenience for the business and the consumer. It allows companies to leverage customer relationships to create a steady revenue stream. What is a subscription business model?

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

ChurnZero

MAY 25, 2023

While renewals are a central aspect of CS work, many Customer Success Managers (CSMs) have a mandate for upsells. Forecasts help business leaders identify the risk of churn or opportunity of growth in terms of business impact. The tally should include the total number of opportunities and the sum value of associated revenue.

Customer Success 97

Customer Success Metrics Software Customers 97

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? They constantly test various acquisition methods looking for efficient growth.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

West Monroe

APRIL 28, 2024

While much of this has been driven by macroeconomic factors—such as seat compression due to market conditions, and historical over-purchasing fueled by recent rapid growth that has since tapered off—the reality is that an organization’s own operations are often partly to blame.

Software 52

Software Customer Retention Roadmap Sales 52

Totango

DECEMBER 20, 2023

This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. These actions lead to increased efficiency and time savings.

Report 109

Report Effort Score Customer Centricity User Experience 109

NobelBiz

NOVEMBER 13, 2023

The Direct Link Between CX and Revenue Growth To begin, it is essential to understand that positive customer experiences directly correlate to revenue growth. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. For example, in fitness, instead of miracle pills or constant weighing or Spanx®, it’s best to focus on calories eaten, calories burned, and mindset/stress management.

Metrics 62

Metrics Effort Score ROI Policies 62

Playvox

FEBRUARY 13, 2024

As a contact center leader, the top agents you hire, train, and manage are the clutch players. Do you want to increase revenue through cross-selling ? Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader.

Contact Center 88

Contact Center Gamification Measurement Training 88

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. However, as the focus on retention and expansion to drive growth has become more pertinent, the role of CS has also sharpened to focusing more on driving and ensuring customer value.

Sales 71

Sales Customer Success Communication Leadership 71

Magellan Solutions

MAY 6, 2024

We’ll discuss different types of outsourcing and how they can improve their operations, capabilities, and growth. Outsourcing non-core functions to a BPO provider can help businesses run more smoothly, improve customer service, and have more resources to focus on significant growth initiatives. The numbers speak for themselves.

Resources 52

Resources Telecommunications Return on Investment Culture 52

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. More reviews More revenue Learn how to get more reviews of your retail business with Birdeye.

Retail 109

Retail Brands Consumers Case Study 109

Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator.

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Mixpanel? Check out our full list of technology partners or request a new integration.

Data 92

Data Analytics Customer Retention Software 92

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal. This gives you a Net Promoter Score that serves as a customer satisfaction baseline.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

Team Support

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This leads to tangible business outcomes like revenue growth, reduced churn rates, and elevated customer satisfaction.

Tools 52

Tools Net Promoter Score Company Self Service 52

CSM Magazine

NOVEMBER 28, 2023

In the dynamic realm of online sports betting, pay-per-head (PPH) service providers have emerged as pivotal facilitators, offering bookies and agents the infrastructure to manage betting operations efficiently. The difference lies not only in the technology they offer but in the human touch they bring to the table.

Sports 52

Sports Industry Exceptional Customer Service Government 52

Magellan Solutions

FEBRUARY 14, 2024

Additionally, some centers offer real-time translation services. Improved efficiency – Calls are handled rapidly by specialized agents solely dedicated to call management. This optimizes revenue cycles. No wonder the healthcare business process outsourcing market in the Philippines has seen fast growth lately.

Call Center 98

Call Center Healthcare Company Hospitality 98

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Drive adoption and expansion with product-led growth . Customer data is bigger than ever.

Customer Success 105

Customer Success Management Marketing Analytics 105

Gainsight

MAY 3, 2022

Congratulations, you just embarked on your next endeavor as a newly minted Customer Success Manager (CSM) at a B2B SaaS company… Now what? The company will provide onboarding sessions to teach about the team operations, and how to perform your duties, but what do the company and Chief Revenue Officer (CRO) really care about?

Measurement 94

Measurement Metrics B2B Customer Success 94

Retently

MARCH 16, 2022

With new SaaS companies popping up every day and a customer-centric culture coming into play, there’s (understandably) some confusion about how to manage customer interactions. It seems many of these new companies are struggling to define what Customer Success means, and how their agents (Customer Success Managers) should operate.

Customer Success 164

Customer Success Net Promoter Score Customers Customer Retention 164

Magellan Solutions

APRIL 17, 2024

Through automation, businesses can reclaim countless hours lost due to manual data entry and redirect those resources toward closing deals and driving revenue growth. How Automating CRM Data Entry Boosts Your Sales Saving time is great, but automating your CRM data entry offers much more than just a break from typing.

CRM 52

CRM Sales Data Customer relationships 52

ChurnZero

JULY 8, 2022

asked the managing partner of a venture firm while we were in the final stages of their due diligence. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business. Net revenue retention defined. NRR offers the most clear-cut valuation of your customers’ success.

Metrics 98

Metrics Customer Retention Course Customer Success 98

Optimove

MARCH 26, 2024

Download Now Andrew Stewart, DAZN’s Senior CRM Manager , Technology, presented on the streaming giant’s evolutionary journey towards smart targeting. OptiCircle, The Optimove Community: Launched at Connect to overwhelming initial membership – pictured left to right, Lacey Gaitan, Director of Marketing Growth, Noa Marcus, Sr.

Connections 64

Connections CRM Conference Touchpoint 64

BirdEye

APRIL 27, 2021

This makes Google My Business an indispensable search, review, and marketing tool your business needs for growth. However, to reap the benefits of your Google listing, you need to proactively manage and optimize Google My Business to drive traffic, boost conversions and increase revenue.

Infographics 98

Infographics Multi-Channel Customer Experience Management Tools 98

Gainsight

MARCH 8, 2022

When we thought about the most important idea we wanted to leave people with after Evolve, the word we kept returning to was growth. But we didn’t want to prioritize the kind of incremental growth that comes with each new year. Customer Success teams are in a unique position to drive revenue growth.

NPS 98

NPS Effort Score Leadership Sales 98

CSM Magazine

MARCH 24, 2022

Lasting brand loyalty is cultivated from continuous service throughout the lifecycle of any particular product and managing these engagements for quality can be difficult when multiple players are involved. Increase service and revenue opportunities. Adhere to changing expectations. Enhance performance.

Retail 119

Retail Self Service Customer Experience How To 119

Education Services Group

JULY 5, 2023

The Loyalty stage is your last chance to make that happen and discover ways to elevate your relationships beyond the basics into advocacy and growth. Loyalty overlaps with Service a little when it comes to expansion and growth. It’s 2023 , yet many CS organizations still struggle for a seat at the revenue-generating table.

Customer Journeys 52

Customer Journeys Loyalty Touchpoint Customer Success 52

West Monroe

JULY 11, 2023

West Monroe supports more than 600 private equity transactions every year, performing buyside operational, technology, and market diligence and driving value creation efforts with management teams. Dhaval maximizes value through M&A transactions, fosters customer retention, and enables profitable growth via digital transformation.

Trends 52

Trends Software Innovation Roadmap 52