The Evolving Role of Customer Service: Your Questions
Esteban Kolsky
JANUARY 28, 2019
While my blog was being “reworked” (read: unhacked), I posted in Linked-In about the webinar I did last week with Microsoft. You’d think it’s a natural result – you use more data to analyze better, and the outcomes of those analysis are then transformed into insights – new ideas of what is possible.
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