Steve DiGioia

OCTOBER 15, 2020

Learn about your industry. Subscribe to industry magazines and newsletters. – Tip #20 appeared first on Steve DiGioia. Become Laser Focused. If we are to be the best, to succeed in our chosen field, we must be laser-focused on the task at hand. Take continuing-ed classes. Find a mentor. Always do a little more.

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Tips Industry How To Company 279

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. This makes it an essential consideration for any customer success manager in almost any industry. NPS scores can vary significantly from industry to industry. and IT services is 42.

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NPS Net Promoter Score Industry How To 208

Steve DiGioia

MAY 28, 2020

As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips also focus on management, leadership, and personal development topics – again, all brief and easy to implement. Please feel free to share and comment as you wish.

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Tips Leadership Groups Tools 147

Steve DiGioia

AUGUST 27, 2020

Skills to be Friendly Enough for the Customer Service Industry. The post You NEED To – Tip #13 appeared first on Steve DiGioia. RELATED POSTS: 8 Ways Great Service is Just as Special as Your BFF. 7 Guaranteed Ways to Lose a Customer. You Need These 9.5 If any of these become a burden, expect them to not be a customer for long.

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Tips Communication Measurement Customer Service 208

delighted

FEBRUARY 26, 2024

In this post, we’ll cover the basics of NPS, best practices, examples, and tips for the most effective NPS email surveys. 10 NPS email best practices Follow these tips to create an NPS email survey your customers will want to respond to. Here are some tips for writing engaging email subject lines: 1. What is NPS?

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NPS Examples Tips Survey 98

ShepHyken

SEPTEMBER 25, 2023

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. How does increased tipping impact consumer behavior?

Customer Satisfaction 80

Customer Satisfaction Tips Exceptional Customer Service Customer Centricity 80

Centercode

MAY 7, 2020

If you’re someone who’s been charged with managing a beta testing program, these five industry superstars know what you’re going through. Here are the five top tips for managing a beta program, taken from their sessions at Delta ’20: The Virtual CV Conference. Tip #1: Never Underestimate the Power of Cold Beer.

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Tips Industry Transportation Conference 98

BirdEye

NOVEMBER 28, 2023

In the highly competitive food industry, you can’t afford to stick your head in the sand and hope everything will work out. Online reputation management for restaurants: 6 tips To make the most of your online reputation management efforts, you must have a clear game plan. Pro tip: Looking for a review management platform?

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Tips Management Social Media Feedback 108

QuestionPro Audience

AUGUST 10, 2020

Market research has been around for long and has helped many industries grow by grabbing the right opportunities based solely on consumer feedback. Below are some tips to help you target the right respondents for market research. Research is necessary to know where you stand among your competition in the market.

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Tips Gamification Marketing Social Media 352

SurveySensum

FEBRUARY 24, 2023

These statistics highlight the crucial role that customer experience plays in customer retention and acquisition in the automotive industry. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

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Automotive Customer Satisfaction Industry Tips 52

Steve DiGioia

DECEMBER 16, 2021

Being in the hospitality industry for 20+ years, and providing customer service for many more, I have learned that you win some and lose some. – Tip #36 appeared first on Steve DiGioia Customer Service Blog. No customer interaction will be perfect for your business. all boil down to “their” opinion of your product or service.

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Tips Hospitality Culture Customer Service 147

SurveySparrow

JUNE 28, 2023

Whether you’re part of the finance industry, healthcare sector, retail, or any other domain, the tenet holds – personalization is not just a powerful, but an indispensable tool to morph how your customers perceive your brand, thereby influencing their buying behavior. As a brand that truly understands and values its customers.

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Industry Tips Customer Experience Healthcare 52

BirdEye

SEPTEMBER 8, 2023

Here are five tips to help you master online reputation management in the financial services sector. The mortgage industry is heavily regulated, and compliance is non-negotiable. Implementing these five tips for improving the financial services online reputation management is simpler with Birdeye. You might be the next.

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Financial Tips Management Social Media 105

CSM Magazine

AUGUST 17, 2021

There can be no hospitality industry without customer service, and it’s customer service that can make or break a business in the industry. And although the customer is necessarily always right, businesses in the hospitality industry must endeavor to always keep them satisfied. Wow Customers With a Fantastic First Impression.

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Hospitality Industry Tips Customer Service 52

Steve DiGioia

JANUARY 21, 2021

Being in the customer service and hospitality industries, we must plan for the day(s) when things don’t go as planned – because they WILL come. The post Here’s 2 Sure-Fire Tactics That Have Never Let Me Down – Tip #25 appeared first on Steve DiGioia. Letting them know why helps. Anticipate the Worst. TipsOnThursday.

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Tips Hospitality Training Industry 195

Magellan Solutions

MARCH 13, 2024

Offshoring allows access to a global talent pool, while outsourcing provides access to specialized skills and industry-specific knowledge. Tips for Successful Offshoring and Outsourcing Approaching the decision of offshoring vs outsourcing with strategic planning is vital to achieving a smooth transition and avoiding setbacks.

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Tips Culture e-support Communication 105

Steve DiGioia

OCTOBER 8, 2020

Every server in the restaurant industry has their own style, their own manner, and their own way of interacting with their customers. The same goes for anyone else in the service industry. The post How to Make Your Customers Feel Important – Tip #19 appeared first on Steve DiGioia. Personalize Customer Service.

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Tips How To Connections Customers 147

CSM Magazine

JULY 30, 2021

Read on to learn a few tips for improving customer services in the hospitality industry, including how to help employees improve customer services. While meeting clients’ expectations seems enough, it isn’t in an industry with high competition like hospitality. Exceed the needs and expectations of customers.

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Hospitality Industry Tips Customer Service 52

QuestionPro Audience

MARCH 14, 2018

Avoid being one of the 44% of homeowners who experience at least one problem during their remodel by reading through our list of tips below. . CHECK CREDENTIALS Despite the growing home improvement market, the construction industry has a major labor shortage, due to the loss of more than 2 million jobs since 2007.

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Tips Insurance Study Report 210

NICE inContact

DECEMBER 10, 2020

Here are easy tips and ideas for low-cost ways to diffuse tension and bring more fun to December, no matter what industry you’re in. The holidays are upon us, and you can make this holiday season merry and bright not only for your customers but for your agents too.

Contact Center 156

Contact Center Tips Industry Call Center 156

CSM Magazine

APRIL 12, 2021

Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. They’re unable to provide the level of care you want since you hired someone who doesn’t have the right personality or outlook in the medical industry.

Industry 98

Industry Customer Service Tips Healthcare 98

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In this article, we will discuss the importance of customer service experience and tips on how to improve customer service in insurance by outsourcing.

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Insurance Industry Customer Service Competitive Advantage 98

Optimove

MARCH 14, 2024

How to treat every campaign like a marketing experiment Download Now >> Strategize for Success: The 5 Tips Tip #1 – Comprehensive calendar planning: Begin by constructing a detailed calendar that includes all match schedules and significant events. This foundational step ensures you stay organized and well-prepared.

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Tips Marketing Sports Gamification 52

Joe Rawlinson

MAY 15, 2023

In this article, we will provide essential tips to help set the stage for a successful endeavor. When creating your business plan, conducting thorough market research can help you understand the industry, target audience, and competitors. Starting your own business can be an exciting and fulfilling experience.

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Tips Financial Social Media Roadmap 78

SurveySensum

MARCH 11, 2024

Each tip that we will explore in this article offers unique insights and practical strategies that can be tailored to fit the specific needs of your organization. Tip 2: Recognize and Reward Employee Achievements Recognition satisfies a fundamental human desire for recognition and a sense of community.

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Tips Culture Feedback Survey 52

ReviewTrackers

AUGUST 25, 2021

The use of senior care reputation management is crucial in the industry. We have some senior reputation management tips that can help you attract potential residents as well as some of the best hires from within the industry. Senior Care Reputation Management Tips.

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Tips Management Financial Study 123

Optimove

JANUARY 23, 2024

Learn more about how to master marketing email design every time with these five tips. Tip #4 – Guide the recipient to the Call to Action Figure out how to guide their eye to the call to action (CTA). Now, for the final tip. Download Now>> Pro-tip:  Slightly alter the copy on each button to maximize click rates.

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Tips eBook User Experience Engagement 59

CSM Magazine

APRIL 16, 2024

Embracing Technology for Enhanced Customer Support Customer support is constantly advancing with technologies such as: AI powered chatbots AI-powered chatbots are transforming the gaming industry.

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Tips Knowledge Base Multi-Channel Self Service 52

Helen Dewdney

JULY 29, 2022

The fast fashion industry currently produces over 92 million tons of waste per year. The environmental impacts are colossal; the industry is responsible for 10% of the global carbon emissions, with that number set to almost triple to 26% by 2050. What can consumers do to ensure they are shopping in an environmentally friendly way?

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Fashion Industry Consumers Tips 88

BirdEye

MARCH 29, 2024

This blog also covers: 13+ hashtags to increase your visibility 10+ insider tips that’ll escalate your real estate marketing 7+ smart hacks to help real estate agents make the most out of social media Let’s explore how to leverage real estate social networks to your advantage!

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Social Media Tips Sales Advertising 58

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. In 2022, the global market research industry earned $82 billion in revenue. If you plan to incorporate market research into your business operations and decision-making processes, read below for our seven helpful tips.

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Tips Marketing Trends Groups 52

ChurnZero

MARCH 10, 2023

Top tips include how to consider the customer perspective, use consistent language and formatting, and the best structure for efficient, effective results. After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog.

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Examples Tips Customer Success Analysis 98

BirdEye

MAY 4, 2023

Tips to get more Houzz reviews Is Houzz a legit service? For anyone with a business in the home improvement industry, Houzz is a platform with which you’ll want to be familiar. The post 4 Key tips to getting more Houzz reviews appeared first on Birdeye Customer Experience Management. Table of contents What is Houzz?

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Tips Social Media Resources Feedback 96

Win the Customer

SEPTEMBER 15, 2020

Like any other industry, there’s always room for improvement in call center customer experiences. Here are 7 tips for call centers to improve customer experiences: 1. The post 7 Tips On Call Center Customer Experience Improvement appeared first on Win the Customer! Be Responsive.

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Call Center Tips Self Service Customer Experience 157