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Experience Matters
APRIL 13, 2020
Last week, my colleagues Steve Bennetts, Sally Winston, and I held a webinar (watch it here) focused on how organizations should manage their employees’ work-from-home experience. The post Managing the Working-From-Home Employee Experience appeared first on Experience Matters. This is indeed the world we are living in right now!
InMoment XI
MARCH 31, 2020
With everything going on in the world, many workplaces are making the switch to having their employees work from home. And as nice as it sounds to get to stay home all day, it can take quite a toll on physical and mental health when routine changes. It can feel like you’re navigating new waters, View Article.
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QuestionPro Audience
FEBRUARY 15, 2018
2017 was predicted to be the year of the smart home, and consumers are slowly integrating the new technology into their homes. of Americans live in a smart home, and that number is expected to increase to 35.6% We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home.
QuestionPro Audience
SEPTEMBER 21, 2018
The smart home technology, which enables devices to be connected or controlled by a device, allowing automation of lighting, heating, security and home appliances, among other things, is growing. Amazon is doubling down on their investment into the smart home, as evidenced by their product launch on September 20th. million U.S.
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This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands.
NICE inContact
MAY 11, 2020
At this point in the timeline of the COVID-19 pandemic, nearly every company that operates a contact center has had to transition some, if not all, of their agents to a work from home environment.
TechSee
MAY 24, 2021
The future of the market for home security firms is bright. Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 COVID-19 has thrown a wrench into even the simplest in-home installation.
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Our remote work-at-home capabilities allow us to provide sustainable, life-changing careers to hundreds of CXperts around the continental United States. Plus, we are a Minority Owned Business (MBE). With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience.
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If one clear point has emerged in the last couple of years, it is that massive changes are taking place in the CX delivery space. Enterprises no longer need to deliver their services in large facilities and in many locations. Instead, remote work is now mainstream in customer experience management.
Advertiser: Caras Training
10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn. Download the article to get your virtual training best practices!
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With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally?
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In 2021, these figures increased further, with 79% of respondents using remote working (which includes hybrid home-office working), and 4% trialing it. In 2020, driven by the need to react to the pandemic, these figures were 75% and 5% respectively.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
Highlighting “Make Mom Proud” companies who bravely earn fans by taking actions grounded in the values and behaviors we learned at home – she shows how this unexpected way of working IS what earns admiration from both customers and employees, and leads to long term, sustainable business growth.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. Adoption and innovation are swift and ongoing. As a result of these changes, new challenges have emerged, requiring contact centers to undergo major transformations.
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