Beyond Philosophy

JUNE 15, 2023

Your brand is in a relationship with your customers. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.

Brands 145

Brands Banking Insurance Conference 145

Comm100

SEPTEMBER 25, 2021

Any delays in service provision can lead to client loss, decreased revenue, and injured brand reputation. Ideally, unlike the other standard chatting platforms, the white label chat service doesn’t show the vendor’s logo, domain, or any other type of vendor-specific branding. More control of your brand. File sharing.

How To 221

How To Software Video Customer Satisfaction 221

Beyond Philosophy

APRIL 25, 2024

That’s a part of the storytelling that creates emotional connections with a brand. That understanding will help you feel more emotionally connected to the brand. Brands that want to communicate this to their customers need an explanation that helps them understand how that is possible. A brand that uses this tactic is Ikea.

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

Brandwatch CX

FEBRUARY 20, 2024

Here’s how to decide on the right tool to monitor your brand on social media. Mentions about your brand. In some of our previous posts we emphasised on the importance of successful brand monitoring , its most important features , and how to make the most of it. And among all this? 6) Be wary of contract lengths!

Social Media 87

Social Media Tools ROI Measurement 87

Brandwatch CX

FEBRUARY 20, 2024

Here’s how to decide on the right tool to monitor your brand on social media. Mentions about your brand. In some of our previous posts we emphasised on the importance of successful brand monitoring , its most important features , and how to make the most of it. And among all this? 6) Be wary of contract lengths!

Social Media 76

Social Media Tools ROI Measurement 76

Retently

NOVEMBER 27, 2023

Focus on the core areas of the business Outsourcing your NPS processes would free up your time and enable you to focus on building your brand, invest in marketing, research and development, and move on to providing higher value to your product or service.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. I thought I would share it here as well.

How To 78

How To Exercises Video Customers 78

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Interactions

APRIL 16, 2024

New technology should support customer preferences and create or maintain a consistent experience across all touchpoints with the brand. Keep these goals central when choosing an IVA, as it’s easy to get distracted by features that may actually bring no real benefit to your customers at the cost of features that do.

Customer Care 62

Customer Care Self Service Omni-Channel Metrics 62

Thematic

APRIL 3, 2024

77% of customers prefer brands that listen to them. Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. Analyze results with a "so what?"

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

ShepHyken

APRIL 22, 2024

These components comprise their “brand love” score, a research tool developed by brand-tracking and measurement firm BERA that has been integrated into Innocean’s proprietary process. My Comment: Irrational Love is a new phrase for me – and probably for you, too. Well, don’t wonder.

Customer Service 78

Customer Service Self Service Tips Contact Center 78

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. And the wrong post at the wrong time can torpedo your brand’s reputation faster than you can say “delete!” Posting without guardrails in place is risky business.

Social Media 109

Social Media Multi-Channel Software Feedback 109

SurveySparrow

MARCH 24, 2024

In this article, we will explore the significance of the discovery phase in the development of customer feedback tools and how it contributes to the success of brands in understanding and meeting customer expectations. However, the development of these customer feedback tools requires a crucial phase known as the discovery phase.

Tools 52

Tools Feedback Multi-Channel Analysis 52

Beyond Philosophy

APRIL 18, 2024

They have a feature called Spotify Wrapped, which reveals your listening behavior for the past year. I like both features a lot and neither feels creepy. The brand and your relationship with it might make a difference, too. One might view personalization from a trusted brand as a benefit, whether from technology or not.

Advertising 78

Advertising Conference Technology Brands 78

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. What to look for in an Intercom alternative ?

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveyGizmo

MARCH 15, 2022

Styling your customer-facing and internal-facing Alchemer features can go far beyond what was discussed in Styling Your Surveys: Creating, Using and Reusing Survey Themes. Let’s take a dive into the deep end of how you structure your email campaigns, so it matches your brand’s color palettes. Looking for more customization?

Report 98

Report Brands Company Survey 98

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. Key Features of SurveySparrow: Conversational Interface : Engage users with a chat-like experience. Let’s go!

Tools 52

Tools Feedback Analysis Analytics 52

Magellan Solutions

AUGUST 17, 2023

The demand for advanced features drives the development of sophisticated editing tools. With AI, content creators can achieve greater accuracy in tasks like: Color correction Object removal Audio enhancement Time-Saving Features for Streamlined Editing Workflows AI video editing tools provide features that speed up editing and save time.

Video 98

Video Tools Social Media e-support 98

CSM Magazine

APRIL 17, 2024

The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success. But not all bots are created equal. Security and Compliance Security is non-negotiable.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52

SurveySparrow

FEBRUARY 22, 2024

Let’s start by understanding the key features a customer retention software must have. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless.

Customer Retention 52

Customer Retention Software Gamification e-support 52

BirdEye

DECEMBER 20, 2022

For a business, this can be intimidating because there are countless features you can use to promote your campaigns, products, and services. Use the geotagging feature. One way to do this is by leveraging the geotagging feature in Instagram. Content design and branding guidelines. Find the best time to post.

Tips 98

Tips Social Media How To Guidelines 98

Beyond Philosophy

OCTOBER 21, 2023

A strong believer in brand, Beard is starting a new company and asked us for help getting people to take away what she wants them to about her company’s brand. Beard’s question brings up some interesting concepts regarding brands, their origins, their evolution, and their existence for organizations today.

Brands 78

Brands Strategy Communication Tools 78

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Beyond Philosophy

OCTOBER 26, 2023

She’s always believed in a strong brand, but how can she plan what people take away from her brand? ” feature, where listeners write or call us regarding a business problem they want our advice to solve. She thinks of brands appropriately, and not everyone does. Your brand is a tactic.

Brand Values 88

Brand Values Brands Social Media Sports 88

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Branding your survey. What Is NPS Software?

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

Feedbackly

AUGUST 3, 2023

While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, a good feedback management process can make a positive difference in a brand. Collecting Feedback The first step is to gather customers’ input about the experience of engaging with your brand.

Feedback 98

Feedback Survey Analytics Customers 98

Team Support

APRIL 17, 2024

It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction.

Analytics 52

Analytics Customer Satisfaction System Software 52

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. What other brands do you consider when purchasing [product/service]? What improvements would you like to see from our brand in the future? Brand Awareness Survey Questions Have you heard of our brand before taking this survey?

Survey 52

Survey Net Promoter Score Effort Score Feedback 52

Doing CX Right

MARCH 3, 2024

Stacy Sherman and featured guest, Thom Singer, explain how to strengthen brand loyalty through superior customer service, in-person connections, and active listening. Listen to Doing CX Right podcast now. The post Cultivating Community and Conversations in Customer Service appeared first on Doing CX Right.

Customer Service 52

Customer Service Loyalty Connections Customers 52

ShepHyken

SEPTEMBER 10, 2023

They quickly switch from one brand to another if these needs aren’t met. For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. How to Make Loyalty a New Business Line for your Brand?

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

Brandwatch CX

OCTOBER 31, 2023

Brands can establish different groups of customers and the needs of those customers. By understanding what motivates them to make a purchase, brands can build their business around providing solutions to those needs. Customer analysis should move through three different stages. Solution based answers should come out of this process.

Analysis 97

Analysis How To Groups B2B 97

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Merkle

MAY 9, 2023

Digital Asset Management (DAM) systems are becoming increasingly sophisticated, offering advanced features that enhance content delivery, maintain brand consistency, and even provide digital rights management services.

Management 97

Management User Experience System Brands 97

SurveySensum

MARCH 15, 2024

You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Best Features: Best-in-class features are provided by SurveySensum to enable effective market research. This tool is ideal for both beginners and seasoned professionals.

Tools 52

Tools Software Marketing Analytics 52

Totango

FEBRUARY 11, 2022

B2B customer experience consists of the total set of thoughts, emotions, and behaviors that B2B clients undergo when interacting with your brand. This encompasses interactions with your brand during all stages of their customer journey , including before purchase, during the buying process, and after making a purchase.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107