Calabrio

APRIL 27, 2017

However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology. Keeping your contact center agents engaged. Doing so requires agents to feel engaged with their place of work.

Contact Center 162

Contact Center Engagement Self Service Social Media 162

Calabrio

APRIL 27, 2017

However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology. Keeping your contact center agents engaged. Doing so requires agents to feel engaged with their place of work.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Calabrio

APRIL 27, 2017

However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology. Keeping your contact center agents engaged. Doing so requires agents to feel engaged with their place of work.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. White papers. Social media posts and ads.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

LiveChat

JULY 27, 2018

These are people who, for a variety of reasons, haven’t engaged in a while. It’s worth your time to boot up a re-engagement campaign every now and then. If you go about it effectively, you can re-engage quite a few people and get some conversions down the line out of your efforts. Segment your list. Personalize your message.

Engagement 59

Engagement Tips Rewards Programs Resources 59

SmartKarrot

APRIL 22, 2022

Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth. Considering this, B2B companies need to have fail-proof customer retention strategies.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10