SurveySensum

AUGUST 25, 2023

What came first: the engaged employee, or the happy customer? This dynamic relationship, often influenced by a CSAT platform , can significantly shape the outcome So today, let’s look at the human side of strategy: How does employee engagement impact customer satisfaction , and how can you benefit from this interaction?

Employee Engagement 52

Employee Engagement Customer Satisfaction Engagement Loyalty 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. It’s part of their internal communications and employee engagement rhythm. An organization’s leadership must believe in the value of customer experience. This means communicating often and earnestly.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Engage me to present a One Millimeter Mindset program! Are you listening?

Leadership 86

Leadership Innovation Resources Culture 86

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Customer Retention Sales 61

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. A customer-centric organisation.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

One Millimeter Mindset

AUGUST 23, 2018

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. Do management and leadership address these factors with you? And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Contact me.

Customer Retention 133

Customer Retention Sales Measurement Loyalty 133

ShepHyken

MARCH 18, 2024

And beyond loyalty is a brand fan. While MarTech emerged, customer engagement reached a new level and made it easier for the management to shorten the distance between marketers and clients. A fulfilled employee is more engaged at work and with your customers. I love repeat business. The next step is loyal repeat business.

Customer Service 80

Customer Service Government Employee Experience Video 80

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership Communication Industry Knowledge Base 71

One Millimeter Mindset

NOVEMBER 17, 2021

Customer experience drives customer loyalty. . Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Delivered virtually or in-person. is available on Amazon.com.

Leadership 91

Leadership Innovation Meeting Loyalty 91

Lumoa

MAY 5, 2022

Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand. Developing CX leadership requires collaboration and communication with customers, employees, and partners. They will help to improve both engagement and decisions.

Strategy 277

Strategy Customer Experience How To Analysis 277

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Then engage me to present a One Millimeter Mindset program! I catalyze cross-functional, collaborative, profitable, and sustainable solutions across value silos. Need to stop spinning your wheels professionally?

Innovation 102

Innovation Leadership Consulting Groups 102

Michelli Experience

MAY 18, 2016

In addition to three topics I typically talk and consult about (customer experience, leadership, and culture), in every setting one word kept coming up – Millennials! Most leaders and frontline workers are trying to determine what it takes to engage Millenials (the group born somewhere between 1980 and 1996).

Competitive Advantage 113

Competitive Advantage How To Employee Engagement Study 113

One Millimeter Mindset

MAY 27, 2021

Are you engaged in revenue generation or cost containment in your current professional role? In my speaking programs and workshops , some attendees still equate cost containment with revenue generation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization?

Leadership 99

Leadership Innovation Conference Resources 99

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Baby boomers were influenced by post-war stability and economic growth, resulting in a strong work ethic and loyalty to their employers.

Leadership 96

Leadership Transportation Culture Contact Center 96

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. Engage me to present a One Millimeter Mindset program! First, they create top-of-mind lists of internal clientele they serve.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Can you feel it too?

Leadership 89

Leadership Course Meeting Communication 89

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. Take action instead of engaging in endless reflection! Now is the best time to upskill and reskill for professional innovation and cross-functional team leadership. And move forward with a facilitated pandemic storytelling workshop.

How To 95

How To Leadership Exercises Innovation 95

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Previewing This Year’s Executive Leadership Conference Agenda.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients.

Leadership 91

Leadership Consulting Innovation Groups 91

Experience Investigators by 360Connext

FEBRUARY 9, 2021

70% of consumers with high emotional engagement spend up to two times or more on brands they are loyal to , according to a study by Cap Gemini. That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. You need to act on them!

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

One Millimeter Mindset

MARCH 25, 2021

In my keynotes, workshops and coaching , you and I focus on projects and teams which tend be written off as failures. Engage me to present a One Millimeter Mindset program! Babette Ten Haken, Founder & President of One Millimeter Mindset Speaking & Consulting, catalyzes trust-based, purpose-driven, cross-functional leadership.

Leadership 99

Leadership Consulting Innovation Training 99

ShepHyken

MARCH 21, 2017

Shep Hyken interviews award-winning training and development expert, international consultant and speaker, former VP of Ritz-Carlton Leadership and current Executive VP of Owner Experience at NetJets, Diana Oreck, about the traits that make for good customer service. We left the transactional economy years ago.

Leadership 81

Leadership Hospitality Hotels Customer Focused 81

One Millimeter Mindset

MAY 28, 2020

Your emotions are showing, and your engagement and performance are impacted. What habits and mindset will you carry forward into hybridized future work environments to catalyze your own professional development and cross-functional leadership trajectory? The naysayers, disruptors, the folks who listen only to judge or criticize.

Entertainment 89

Entertainment Meeting Leadership Groups 89

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Do you know who they are? Delivered virtually or in-person.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention.

Innovation 115

Innovation Leadership Meeting Groups 115

Customer Guru

AUGUST 8, 2018

His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He has vast experience in driving profitable sales growth through more loyalty-inspiring customer experiences.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

One Millimeter Mindset

FEBRUARY 13, 2019

Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. Is chapter leadership actively engaged in making each member welcome throughout each meeting? Overall, do meetings have a positive, inviting member-focused vibe?

Leadership 63

Leadership Guidelines Meeting Engagement 63

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. Engage me to present a One Millimeter Mindset program!

Leadership 81

Leadership Return on Investment Innovation Groups 81

ShepHyken

JULY 17, 2023

While prioritizing customers over employees can drive short-term revenue growth, it will cost companies in long-term employee retention and engagement. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Chatbots Retail Customer Satisfaction 62

One Millimeter Mindset

APRIL 28, 2020

How you show up, during virtual meetings, sets up sensory expectations about your level of post-meeting engagement and performance. You engage the senses: yours and the other folks attending the virtual presentation. Which skills and mindset do you need to develop to level-up your cross-functional team leadership? Consider this.

Meeting 89

Meeting Video Conference Communication 89

One Millimeter Mindset

DECEMBER 22, 2020

That technique incorporates voice of the customer design methodology into business- and use- cases, which I incorporate into my One Millimeter Mindset breakout and workshop programs. Otherwise, when you overly-focus on fulfilling your own KPIs and making your own numbers, you do not fully engage in listening to your customers’ voice.

Customer Voice 81

Customer Voice Innovation Leadership Industry 81

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time. Delivered virtually or in-person.

Innovation 91

Innovation Management Leadership Meeting 91

One Millimeter Mindset

DECEMBER 15, 2021

Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Then engage me to present a One Millimeter Mindset program! Need to stop spinning your wheels professionally? Delivered virtually or in-person.

Innovation 90

Innovation B2C Course Leadership 90

One Millimeter Mindset

SEPTEMBER 29, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development, and professional innovation. Planning your next team, corporate or association meeting?

Meeting 86

Meeting Leadership Training Tools 86

One Millimeter Mindset

JANUARY 5, 2022

Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Engage me to present a One Millimeter Mindset program! It is time to stop spinning your wheels professionally. Delivered virtually or in-person. I am a PMI Affiliate.

Innovation 85

Innovation Leadership Consulting Resources 85