AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. For example, since 2020, COVID has become a new entity type that businesses need to extract from documents.

Analysis 69

Analysis Training Metrics Resources 69

AWS Machine Learning

NOVEMBER 22, 2022

Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. While this distributed approach may give business units translation autonomy and flexibility, it becomes difficult for enterprises to maintain translation consistency across the enterprise.

Resources 71

Resources Consumers System Management 71

AWS Machine Learning

JULY 3, 2023

To address this, you need an automated solution to extract the contents within these PDFs and translate them quickly and cost-efficiently. Many businesses have diverse global users and need to translate text to enable cross-lingual communication between them. This is a manual, slow, and expensive human effort.

How To 71

How To Healthcare Policies Examples 71

Totango

OCTOBER 2, 2017

Whether by region, product, vertical, or any other business parameter they define, Customer Success Managers (CSMs) are broken into teams to give them focus, tailored processes, and specific metrics that make sense for their line of business. Provides a secure way to share sensitive customer information.

Customer Success 87

Customer Success Leadership Metrics Customers 87

AWS Machine Learning

OCTOBER 4, 2022

Near-real-time delivery of data and insights enable businesses to rapidly respond to their customers’ needs. Due to the breadth and depth of data being ingested from multiple sources, businesses look for solutions to protect their customers’ privacy and keep sensitive data from being accessed from end systems. Solution overview.

Data 85

Data Banking Policies Social Media 85

AWS Machine Learning

AUGUST 25, 2022

Advancements in machine learning (ML) and natural language processing (NLP) have made this task much easier and less expensive. We have seen increased adoption of ML for multi-lingual data and document processing workloads. Solution overview. The following diagram displays the command flow and data flow of the solution.

Insurance 65

Insurance Policies Data Resources 65

AWS Machine Learning

MAY 18, 2023

Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Solution overview You can use Amazon Kendra as a central location to index the content provided by various data sources for intelligent search. Choose English (en) for Default language.

Groups 77

Groups Knowledge Base Policies Examples 77

TechSee

APRIL 17, 2018

However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace, and is en route to achieving the level of impact previously predicted. Human-bot collaboration – a timely, winning solution. Value driven by hybrid solutions.

Chatbots 95

Chatbots Customer Service Call Center Interaction 95

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. Solution overview. In this post, we discuss the remaining workflow phases.

Banking 75

Banking e-support Training Effort Score 75

Customer Bliss

JANUARY 24, 2017

In fact, engaging employees en route to customer advocacy is a major way Scott has driven growth in his career. Most recently, Bajtos worked for SAP and served as Executive Vice President and general manager. Prior to joining Business Objects, Bajtos served as vice president of customer care at Marimba, Inc.,

Loyalty 100

Loyalty Leadership System Engagement 100

AWS Machine Learning

APRIL 25, 2023

Many organizations use Gmail for their business email needs. Gmail for Business is part of Google Workspace , which provides a set of productivity and collaboration tools like Google Drive , Google Docs , Google Sheets , and more. The Admin SDK API enables managing the Google Workspace account resources and audit usage.

Data 66

Data Examples How To Groups 66

Vonage

SEPTEMBER 25, 2015

Customer Contact Expo, the UK’s largest event for the customer contact and customer service industry, is now less than a week away, and I’m looking forward to joining some of the industry’s leading experts on both days to talk about how SureFlap provides its excellent customer experience and has rapidly grown its business.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

AWS Machine Learning

AUGUST 14, 2023

Amazon SageMaker JumpStart is a machine learning (ML) hub offering algorithms, models, and ML solutions. Solution overview In this post, we show how to use the state-of-the-art instruction-tuned BloomZ 176B model from Hugging Face for text generation. Topic: business ### Message: I am trying to cook chicken with tomatoes.

Training 72

Training How To Chatbots Examples 72

AWS Machine Learning

NOVEMBER 21, 2022

These documents contain critical information that’s key to making important business decisions. Fully managed NLP services have also accelerated the adoption of NLP. Amazon Comprehend is a fully managed service that enables you to build custom NLP models that are specific to your requirements, without the need for any ML expertise.

Metrics 73

Metrics Training Data Healthcare 73

AWS Machine Learning

MARCH 28, 2024

These generative AI applications are not only used to automate existing business processes, but also have the ability to transform the experience for customers using these applications. The following diagram illustrates the architecture of this solution. We walk through constructing a RAG pipeline on SageMaker with Mixtral-8x7B.

Innovation 114

Innovation Telecommunications System Travel 114

AWS Machine Learning

NOVEMBER 21, 2023

In this post, we use huggingface-sentencesimilarity-bge-large-en as an example. English BGE Base En 21.2 114 English BGE Small En 28.3 English BGE Large En 34.7 English BGE Base En 21.2 114 English BGE Small En 28.3 English BGE Large En 34.7 English BGE Base En 29.1 372 English BGE Small En 29.2

Training 89

Training Data How To Resources 89

ProProfs Chat

DECEMBER 23, 2019

Without a doubt, it would be struggling to find a solution to their problems. . They like instant and effortless solutions. . You might have a hard time believing, but the most effective solution is building a customer centric organization. . For these businesses, customer centricity is not just a buzzword.

Customer Centricity 96

Customer Centricity Customer Journeys Knowledge Base Effort Score 96

PK

APRIL 23, 2020

When crisis makes “business as usual” thinking implausible, it clears the way for change. Most business leaders have been through economic disruption before. But the process of discovery, testing and global-scale manufacturing and distribution means that point is likely a year or more away.

Healthcare 52

Healthcare Hospitality Innovation e-support 52

AWS Machine Learning

JANUARY 12, 2024

Cohere’s multilingual embedding model Cohere is a leading enterprise AI platform that builds world-class large language models (LLMs) and LLM-powered solutions that allow computers to search, capture meaning, and converse in text. This makes processing more efficient and improves performance for multilingual applications.

Financial 115

Financial e-support System Analysis 115

Gainsight

OCTOBER 9, 2019

It’s my favorite part of business. 5 CXO requests today for #CustomerSuccess leader intros – this market is en fuego! Customer Success Management often started as a siloed function. Because of this, we’re seeing leaders emphasize learning agility in their hiring process. Can this person adapt and evolve?

Customer Success 58

Customer Success Chief Customer Officer Leadership Customer Centricity 58

West Monroe

JUNE 29, 2017

Field service refers to the management of a company’s resources/employees/technicians at or en route to customers, rather than on company property (i.e. Field service has historically meant a lot of frustration and difficulty for not only the customer, but also companies trying to properly manage and allocate resources.

Culture 45

Culture Resources Communication Customers 45

LiveChat

MARCH 16, 2018

When we talk about a business or an organization and about how it can effectively communicate with its customer base, a lot more variables come into play. As long as the customer has a mobile phone and a service plan, businesses can reach out to them and customers, in turn, can communicate with the business. How you can use SMS.

Communication 43

Communication Airlines Hospitality Healthcare 43

AWS Machine Learning

DECEMBER 5, 2023

Customers can create the custom metadata using Amazon Comprehend , a natural-language processing (NLP) service managed by AWS to extract insights about the content of documents, and ingest it into Amazon Kendra along with their data into the index. The following diagram outlines the proposed solution architecture.

Insurance 101

Insurance e-support Training Policies 101

AWS Machine Learning

AUGUST 15, 2023

Digital assets are vital visual representations of products, services, culture, and brand identity for businesses in an increasingly digital world. As companies accumulate large volumes of digital assets, it becomes more challenging to organize and manage them effectively to maximize their value.

Video 75

Video Chatbots Knowledge Base Effort Score 75

AWS Machine Learning

APRIL 29, 2024

Follow the on-screen instructions to complete the subscription process. The deployment process initiates. To ensure the security of the endpoint, you can configure AWS Key Management Service (KMS) key for a SageMaker endpoint configuration. About the authors Pradeep Prabhakaran is a Customer Solutions Architect at Cohere.

Tools 86

Tools Examples Resources Interaction 86

AWS Machine Learning

SEPTEMBER 8, 2023

In this post, we demonstrate how to use Amazon Rekognition , Amazon SageMaker JumpStart , and Amazon OpenSearch Service to solve this business problem. OpenSearch Service is a fully managed service that makes it simple to deploy, scale, and operate OpenSearch. Overview of solution The solution is divided into two main sections.

Examples 98

Examples Entertainment Analysis Measurement 98

AWS Machine Learning

NOVEMBER 14, 2023

The result is poor, harmful, and non-inclusive communities that disengage users and negatively impact the community and business. Detect toxicity in text content with Amazon Comprehend Amazon Comprehend is a natural-language processing (NLP) service that uses machine learning (ML) to uncover valuable insights and connections in text.

Social Media 93

Social Media e-support Ecommerce Groups 93

AWS Machine Learning

JULY 26, 2023

Toxicity Detection is currently available in the standard Amazon Transcribe API for batch processing and supports US English language. Amazon Transcribe console walkthrough To get started, sign in to the AWS Management Console and go to Amazon Transcribe. Amazon Transcribe will process the transcription job in the background.

e-support 80

e-support Social Media Examples Travel 80

AWS Machine Learning

NOVEMBER 10, 2023

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to uncover information in unstructured data and text within documents. As these models process vast amounts of data and generate humanlike responses, the potential for misuse or unintended outcomes increases.

Chatbots 96

Chatbots e-support Examples Data 96

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents. Solution overview.

Multi-Channel 72

Multi-Channel e-support Effort Score Training 72

CSM Magazine

AUGUST 8, 2023

It’s a welcome shift because for most contact centre managers, agent stress is the biggest labour issue on their minds and it’s diminishing the customer experience (CX). 93% of contact centre managers say agent stress has impacted CSAT scores and they have nowhere to hide. It is a really simple thing but it doesn’t always happen.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

AWS Machine Learning

DECEMBER 14, 2022

Enterprises need to translate business-critical content such as marketing materials, instruction manuals, and product catalogs across multiple languages to communicate with a global audience of customers, partners, and stakeholders. Solution overview. You can also provide up to 10 languages as targets. import boto3 client = boto3.client('translate')

Groups 76

Groups Resources Management Innovation 76

Circular Edge

MAY 6, 2022

If you’re a business owner or finance leader, you likely already know the “what” of enterprise resource planning (ERP) software: It’s a unified database and set of applications that brings together financials, supply chain, human resources, customer service and other data and business processes. Inventory Management.

Resources 52

Resources Ecommerce CRM Financial 52

SurveySparrow

JUNE 2, 2023

Most business websites list an email address for their key personnel. Personalization Personalization may have started as a fringe benefit provided by indulgent businesses to customers, but overwhelming demand has made it an indispensable marketing tactic. Get your prospects to narrow down problem areas in their business processes.

How To 52

How To Social Media Chatbots B2B 52

AWS Machine Learning

SEPTEMBER 6, 2023

You can easily try out these models and use them with SageMaker JumpStart, which is a machine learning (ML) hub that provides access to algorithms, models, and ML solutions so you can quickly get started with ML. Fine-tuned LLMs, called Llama-2-chat, are optimized for dialogue use cases. We discuss both methods in this section.

Training 99

Training Advertising Data Examples 99

CSM Magazine

MAY 10, 2021

Maintaining the quality of customer and prospect data inside a CRM platform can be a huge and time-consuming challenge for businesses. It makes it difficult for businesses to get the right insights from their data resulting in poor decision making. This enables businesses to be more efficient and to make informed decisions.

CRM 52

CRM Data Touchpoint Tools 52

ProProfs Chat

JANUARY 17, 2020

Don’t forget that the process generates recurring revenue, which is the lifeblood of any business to survive in the long run. All SaaS businesses need to emphasize on relationships that can foster stronger customer experiences. You can start by adopting a more tactical attitude to customer lifecycle management.

Customers 107

Customers Exercises Customer Journeys Knowledge Base 107