Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. In-App Engagement Kit (ebook). 3 PX Strategies To Give Users A Seamless Product Update Experience.

Resources 52

Resources eBook Analytics Customer Success 52

SurveySparrow

MAY 31, 2023

Thus, by reducing the number of form fields, you minimize friction and make it easier for users to complete the form quickly. Utilizing smart form fields for a personalized user experience Smart form fields can greatly enhance the user experience.

User Experience 52

User Experience Social Media Chatbots eBook 52

ShepHyken

MARCH 1, 2021

5 key principles for a successful e-commerce user experience by James Brooke. Retail Customer Experience) James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit from the massive surge in traffic caused by the pandemic.

Customer Journeys 79

Customer Journeys Customer Service e-support Self Service 79

Inbenta

APRIL 29, 2020

With 15 years of experience and over 250 customers globally , Inbenta can help you supercharge your user experiences. Our ebook will give you all the tips and best practices to carry out this project. This will ensure that your AI chatbot project timeframe meets your initial schedule. appeared first on Inbenta.

Chatbots 140

Chatbots Knowledge Base eBook Resources 140

datastax

JANUARY 10, 2019

Due to their distributed architecture, applications are always available, ensuring consistent user experiences across devices and geographies. To learn more about how your organization can get to the next level by moving to a hybrid database, check out our eBook, The Power of an Active Everywhere Database.

Multi-Channel 95

Multi-Channel eBook Financial User Experience 95

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Oracle

MAY 10, 2021

The great thing about email is it makes it easy to collect data that can enhance the user experience. Download the Personalized Marketing for B2B Marketers ebook here. Download the Personalized Marketing for B2C Marketers ebook here. These guidelines can help prevent costly mistakes that can lead to unsubscribes.

Marketing 49

Marketing Data B2C eBook 49

Centercode

FEBRUARY 18, 2021

User Experience as a field? Why It’s Vital to Move Beyond “Beta” While most companies are running beta programs, beta testing never fully developed into its own field with standardized practices in the way user experience or market research did. Read the Ebook. Not really a thing.

eBook 59

eBook Wireless Fashion Social Media 59

TechSee

NOVEMBER 11, 2019

Implementing standard protocols such as Zigbee can simplify the user experience by automating the device discovery process. However, he is now required to follow several steps that rely on different protocols… smartphone app… Bluetooth… Wi-Fi… the steps are confusing and his level of frustration is mounting.

Self Service 138

Self Service Technology Wireless eBook 138

inSided

OCTOBER 2, 2019

Well, it all comes down to customer success, engagement and the user experience. This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. at the forefront of your overall business goals.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Centercode

NOVEMBER 23, 2020

With a growing number of industries tapping into machine learning and AI to improve both functionality and user experience, how proactive a company is in training (or retraining) their machine learning algorithms will define its future success.

eBook 98

eBook Training Data Industry 98

TechSee

SEPTEMBER 10, 2019

Virtual Customer Assistants (VCAs) have become an integral part of the user experience, taking on a wide range of traditional human roles, from telecom technicians, bank tellers, and consumer electronics experts to insurance loss adjustors and even sales reps. Let’s grab hold and see where it takes us.

Self Service 116

Self Service eBook Insurance Consumers 116

datastax

NOVEMBER 27, 2018

These days, every smart organization is always trying to increase productivity and improve user experiences by accelerating their computer networks and ensuring their apps—and the data centers that power them—are highly available, fault tolerant, and easy to scale. Extremely high availability.

eBook 97

eBook Social Media User Experience Data 97

ClientSuccess

APRIL 5, 2022

Stick to the format of the traditional NPS question to give users a framework to work from. . What {features/functionality} are highlights of your user experience? This is information straight from your users themselves and should be used and shared as much as possible! Toolkit: How To Build Customer Loyalty.

NPS 52

NPS Survey eBook Social Media 52

Gainsight

APRIL 5, 2022

You can use the user experience to fuel your decisions. Because you can dig into user feedback as well as in-product behavioral analytics , Gainsight PX makes it easy to understand your users’ needs and objectives. That all sets your team up for more successful product launches and a better user experience.

Company 52

Company Multi-Channel Roadmap Analytics 52

Gainsight

APRIL 13, 2022

By enhancing the user’s experience, you can pave a path to more income. In fact, 87% of business leaders say customer experience is their No. And the more money that’s flowing in, the more revenue you have to boost the user experience even more. 1 growth engine. It lifts your CAC-LTV ratio.

Handbook 52

Handbook User Experience eBook Resources 52

Beyond Philosophy

JANUARY 16, 2015

My wife just had a fairly serious surgery (she’s doing great, but recovery takes time), and I am launching a eBook. So of course it should be evident this was the ideal time to redesign the user interface on my company’s website ! Not surprisingly, I discovered the reasons were related to my Customer’s Experience.

CEM 60

CEM eBook User Experience Analysis 60

Inbenta

JANUARY 30, 2020

Coupled with AI and Natural Language Processing capabilities, the bot then becomes smarter and provides improved services and user experience. 24*7 availability, prompt response time, saved user history, unified user experience are some of the many benefits of chatbots.

Tourism 121

Tourism Chatbots Self Service Industry 121

Optimove

DECEMBER 4, 2023

eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails. The targeted approach enhances user experience, positively impacting metrics like click-through rates and reducing unsubscribe rates.

eBook 52

eBook Groups Metrics Strategy 52

Centercode

NOVEMBER 20, 2019

To Ensure a Fun Experience: Collect Ideas and Praise. Consumers want a more fulfilling user experience than a product that simply works. Ensure a consistently high-quality and useful product your audience will love with the continuous customer testing tactics in Delta Testing 101 Ebook.

Consumers 56

Consumers eBook Roadmap Retail 56

Inbenta

MARCH 25, 2020

For example: Improve user experience: By adding a new self-service tool. Our ebook will give you the keys to carry out this project. My company would like to set up an AI chatbot. Sure, but what are the objectives? There may be several internal needs that meet several objectives and they must be well defined beforehand.

Chatbots 89

Chatbots Self Service Tips How To 89

Centercode

JANUARY 15, 2021

This isn’t to say that user experience or ease of setup wasn’t important back then. That’s also, in part, because… They’re technical users. See how we’ve evolved our customer testing practices to suit consumers globally and tech companies in every industry in our ebook, Making Good Tech Great.

Consumers 95

Consumers Wireless Technology eBook 95

Wootric CX Blog

JULY 5, 2020

The second NPS survey question is just as important, if not more so, than the score itself because this qualitative data tells you what you need to do to improve end user experience. NPS gives you a glimpse into the minds and hearts of your end users. New features can bring complexity — the bain of end user ease.

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

Inbenta

APRIL 8, 2021

Indeed, automated e-commerce search can be an invaluable business tool that can drive sales, conversions, and a positive user experience. Discover three AI-powered tools to deliver that optimal automated search experience and help your organization increase conversions in our latest ebook.

How To 69

How To Retail eBook Trends 69

Clarivate

MARCH 17, 2022

Read our Corporate Sustainability commitment , or view o ur Sustainability eBook collection brings together 5,000 titles for research, teaching and learning. Since 2013, he has worked for Clarivate in various roles in User Experience and Technology before joining the ISI in 2019. About the authors.

Analysis 98

Analysis eBook Study System 98

Quadient

AUGUST 17, 2021

This will require orchestration of data analytics, re-engineered business processes, user experience, information technology, market research, and a communication-driven compliance and privacy framework. Explore the others in our eBook, The State of Customer Experience. . . . Experience. Featured Image.

Data 52

Data Customer Journeys Customer Experience Fashion 52

ChurnZero

MARCH 22, 2022

Nowadays, marketers are hyper-aware of the importance of the customer journey and creating an intuitive user experience. Identifying your customers’ friction points will enable you to deliver the best possible experience and ultimately help you improve your product, increase conversions, and boost revenue.

How To 98

How To Customer Journeys Customer Retention Customers 98

Inbenta

DECEMBER 9, 2020

Coupled with our Lexicon , this patented and proprietary technology enables our KMS to understand users’ intents in order to present them with the best answers possible. This also means that it is able to understand ambiguity, misspellings and even slang, thus providing a greater user experience.

Management 95

Management Self Service Knowledge Base Chatbots 95

LiveChat

OCTOBER 5, 2018

A great user experience when clicking an ad starts with message match. Be sure your landing page delivers what your ad promised, and provide a consistent user experience from start to finish so visitors are more likely to fulfill your conversion goal. This article will take a closer look at five of them. Message match.

Social Media 62

Social Media Multi-Channel User Experience eBook 62

SurveySparrow

FEBRUARY 5, 2024

This leaves other materials in the dust, like ebooks (16%) and text-based articles (13%). So, it makes perfect sense why some internet users would prefer to get their information through TikToks. Video format aside, the platform provides more direct and relatable answers to user queries.

How To 52

How To Video Data eBook 52

BlueOcean

DECEMBER 20, 2017

As that balance evolves, employees should be supported by tools that meet today’s user experience expectations. Grab your copy of our newest eBook to find out more! Right now, we would file this under “work in progress” in our industry. How is your outsourced partner managing generational differences in the contact center?

Omni-Channel 159

Omni-Channel Contact Center Employee Engagement eBook 159

Interactions

JANUARY 16, 2019

While there are pros and cons to building or buying, working with a vendor has the distinct advantage of bringing expertise in applied AI, vast access to anonymized data for continuous tuning and quick start up, and knowledge of user experience design. To learn more about the future of customer care, download our eBook below.

Trends 59

Trends Chatbots Omni-Channel Customer Care 59

SmartKarrot

APRIL 24, 2023

Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience. These defects can cause system crashes, security breaches, and other such issues that can negatively impact user experience.

User Experience 16

User Experience Software Training System 16

ChurnZero

DECEMBER 27, 2019

Read on to find out what onboarding phase is the most essential to adoption and how psychology’s “ thin – slicing ” phenomenon makes first-time user experiences a high-stakes encounter. . Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Get your own free copy of this eBook.

e-support 64

e-support eBook Chief Customer Officer B2B 64

Wootric

JULY 5, 2020

The second NPS survey question is just as important, if not more so, than the score itself because this qualitative data tells you what you need to do to improve end user experience. NPS gives you a glimpse into the minds and hearts of your end users. New features can bring complexity — the bain of end user ease.

Metrics 52

Metrics Net Promoter Score Effort Score NPS 52

OpinionLab

MAY 19, 2016

The customer journey map is an essential tool for organizations needing to address the persistent cross-channel CX challenges that hinder a unique and frictionless user experience. Without a customer journey map, you’re unlikely to be able to provide a consistently positive experience at each interaction point.

Customer Journeys 79

Customer Journeys eBook Feedback Voice of Customer 79

Inbenta

MARCH 20, 2020

The main advantage of conversational chatbots using NLP is that they understand the meaning behind the words, which also means that they are even able to understand questions with misspellings, thus providing a great user experience. Conversational chatbots’ various level of answers. The post What Makes a Chatbot Conversational?

Chatbots 90

Chatbots Hotels Competitive Advantage eBook 90