TechSee
SEPTEMBER 10, 2019
Research indicates that by implementing AI in their customer-facing operations, companies can expect to save approximately 30 billion customer service hours and realize $8B in savings thanks to customer self service. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits.
inSided
OCTOBER 2, 2019
Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! at the forefront of your overall business goals.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
NOVEMBER 11, 2019
That’s why many vendors are turning to self-service options for effective Smart Home support. Online troubleshooting wizards and how-to videos are both useful resources but they lack the interactive dimension that is at the core of effective self-service delivery.
Inbenta
JANUARY 30, 2020
They can, for example, transform visitor servicing in touristic places after hours, when travelers are arriving at a destination and the visitor information centre is closed. Coupled with AI and Natural Language Processing capabilities, the bot then becomes smarter and provides improved services and user experience.
ShepHyken
DECEMBER 7, 2020
My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. This article should spark some ideas.
Inbenta
MARCH 25, 2020
For example: Improve user experience: By adding a new self-service tool. If your chatbot project is part of a more global self-service experiment, it is probably necessary to involve customer journey experts, analytics experts, ergonomists, business experts, legal experts, etc. Available 24/7.
ShepHyken
MARCH 1, 2021
A good understanding of your customer’s journey throughout the different ways they do business with you is foundational (to use a word the author uses to describe his article) to building a good service and CX program. Without it, you risk service that is inconsistent, at best. Some good reminders here.
Expert insights. Personalized for you.
116 
Let's personalize your content