Optimove

MARCH 28, 2023

The opportunity: By leveraging technology and focusing on data-driven strategies to maximize reach and impact, businesses can stretch their marketing dollars further and see accurate growth-driving results. Accelerating acquisition Engage potential customers who haven’t downloaded your app – or uninstalled it.

Marketing 52

Marketing Return on Investment Analysis Social Media 52

CSM Magazine

JANUARY 11, 2022

Contact centres have been investing in sophisticated, omnichannel technologies for well over a decade. Calabrio’s own research found that 90% of contact centres said they were aggressively investing in new channels, automation and analytics tools — while 68% of cloud migrations happened in 2020. Aim for solutions that are: 1.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

CSM Magazine

FEBRUARY 17, 2022

Selection of the right platforms and technology is vital for the success of a modern business, however, it is not an activity that is undertaken regularly. Often the solution choices and technology options evolve so rapidly that the criteria used in previous selection processes become outdated and no longer fit for purpose.

Management 52

Management Return on Investment Effort Score Report 52

CSM Magazine

APRIL 25, 2023

Rob Crutchington, CEO of Encoded, discusses three other key findings and how modern technology and payment orchestration can address the issues to help contact centres reduce costs, protect card data and improve customer experience. Rob Crutchington is Director of Encoded.

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Return on Investment 52

Alliance by IFS

JUNE 3, 2019

But today, 72% of field service leaders see AI as a central technology tool. In fact, a recent Astea-sponsored Field Technologies whitepaper, Artificial Intelligence Gets Real in Field Service , reports that: 60% of surveyed respondents believe that AI is currently powerful enough to drive business processes. AI will create a 1.2%

Chatbots 94

Chatbots Return on Investment Leadership Technology 94

Alliance by IFS

FEBRUARY 14, 2019

Repeated execution of these tasks leaves minimal to no room for error, leading o higher return on investment and causing more companies to implement bots into their customer experience mix. times greater annual improvement in agent utilization rates, compared to firms without this technology (3.4% Download Now.

Chatbots 80

Chatbots Report Contact Center Knowledge Base 80

Inbenta

SEPTEMBER 6, 2022

Although return on investment (ROI) is always a key metric, if your project takes months or a year to be completely functional, the value of the investment might decrease. Third, and most importantly: the technology itself. Are, then, chatbots really worth the investment and time? We’ll analyze them below.

Chatbots 52

Chatbots Marketing Insurance Self Service 52

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Employee Engagement Financial 40

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Employee Engagement Financial 40

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries. Download the fact sheet to find out: Why Confirmit has been driving the MR market for over 20 years.

Multi-Channel 40

Multi-Channel Return on Investment Employee Engagement Financial 40

Optimove

DECEMBER 4, 2023

Download Now: 9 creative email tactics Download Now>> Why is Email Segmentation Important for Marketing? This ensures that your marketing efforts are efficient and effective, delivering a higher return on investment. Enhanced Customer Experience: Segmentation contributes to a better overall customer experience.

eBook 52

eBook Groups Metrics Strategy 52

Optimove

JULY 12, 2023

Download Now: All you need to know about mobile marketing Download Now>> Which types of SMS Marketing are right for you? Download Now Benefits of SMS Marketing There are many benefits to SMS marketing for businesses, which arguably outweigh the downfalls.

Marketing 52

Marketing Return on Investment Ecommerce Customer Engagement 52

Confirmit

DECEMBER 4, 2018

Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. Compass : Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI). What are Confirmit’s Accelerators?

B2B 40

B2B Return on Investment Consulting Government 40

GlowTouch

FEBRUARY 16, 2021

Last spring, Uber Eats was not only the top-downloaded food delivery app worldwide, but it also accounted for a staggering number of total downloads per country: “The countries with the most installs of the app during this period were Japan with 21% of total downloads and the United States at 18.7%.” About GlowTouch.

Trends 52

Trends Return on Investment Groups Consumers 52

ViiBE Blog

FEBRUARY 28, 2022

Download now Live chats are confidently becoming an essential tool for any digital business. Live chat increases ROI Research has shown that by implementing live chat , a company can boost its conversion rate up to 20% and receive a 300% return on investment.

e-support 52

e-support CRM ROI First Call Resolution 52

Optimove

JULY 20, 2023

Guide to Advanced Customer Segmentation Download Now>> Why is email deliverability important? If you focus on improving deliverability, you will maximize the return on investment (ROI) of your email marketing campaigns. Download Now How can Optimove’s email deliverability solution Help You Grow Your Business?

Metrics 40

Metrics ROI Return on Investment Loyalty 40

CSM Magazine

NOVEMBER 14, 2019

AI technologies are transformational but they can be complex to scope out, build, deploy, and operate. Here are the 5 most common mistakes organisations make: Unrealistic expectations – it’s common for users to have inflated expectations of new and emerging technologies. 5 Reasons Why Customer Experience AI Projects Fail.

Return on Investment 49

Return on Investment Chatbots Technology Interaction 49

Hero Digital

DECEMBER 27, 2018

Multifaceted Technological Issues. There are no easy answers to the technology questions associated with creating a seamless customer experience. This large number of martech options leads to virtually endless permutations of technology combinations available to enhance the customer experience. Corner Office Support.

Omni-Channel 40

Omni-Channel e-support Return on Investment Touchpoint 40

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

GlowTouch

MARCH 1, 2021

As the technology evolves, it raises questions about what makes them so popular, what’s possible, what impact they’ll have, and what precautions are necessary. Downloading software. Other significant advances include huge leaps forward in self-driving technology. V2V technology presents the biggest safety benefits.

Connections 52

Connections Consumers Entertainment Travel 52

Qualtrics

FEBRUARY 4, 2021

Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. It took a pandemic to test all these systems to the limit, and demonstrate that, when technology experiences for employees are truly great, they can unlock a workforce’s full potential to build and grow businesses, whatever the circumstances.

Employee Experience 26

Employee Experience Abandon Rate Return on Investment Technology 26

NetBase

JULY 11, 2019

Likewise, we see Social Media, Technology, Entertainment and eCommerce here, but that’s far from a complete list of industries we’ve uncovered in our worldwide research that ran from May, 2018 through May, 2019. Download the Brand Passion Report 2019: Top Loved Global Brands to learn that and lots more! Probably not.

Brands 62

Brands Report Telecommunications Automotive 62

Gainsight

JUNE 9, 2021

We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. Major Takeaways: As PTC transformed their model to SaaS, they had to balance current and new customers while dealing with disruptive technologies that required varying levels of support. The answer?

Effort Score 52

Effort Score Chief Customer Officer Sales ROI 52

ChurnZero

MARCH 3, 2020

Technology & Services World Date: October 21 – 23, 2020 Location: Las Vegas, NV. From inspiring keynotes and sessions to visionary thinking to discovering the future of technology to actually change the work, it’s a truly empowering four days. But how do you systematically ensure they are maximizing their return on investment?

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Natalie Petouhof

SEPTEMBER 1, 2016

The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100. Costs of Investment. Calculating Costs. Calculating Gains.

ROI 45

ROI Social Media Airlines Customer Service 45

Thematic

AUGUST 7, 2019

As I later learned, in the business world, ROI or Return on Investment calculations play a similar role. With the growth of NPS, many companies have been investing heavily in element 1: Introducing technologies to collect customer feedback across all different touchpoints. Then you can arrive at your own numbers.

ROI 123

ROI NPS Metrics Financial 123

CSM Practice

FEBRUARY 24, 2020

Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Customer Success teams at Technology and Services businesses spend much time tracking and improving product usage, customer health and other KPIs. Engagement Activity = Number of Engagement Touch-point Over A Certain Period.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

ChurnZero

JANUARY 15, 2021

Processes, technologies, people (training and incentives) and channel management must now be aligned and integrated for Customer Success on a massive scale. Executives are noticing the difference and pushing Customer Success teams toward demonstrating a return on investment to customers. Fasten your seatbelts!

Customer Success 52

Customer Success Effort Score Self Service eBook 52

ChurnZero

MARCH 24, 2020

But how do you systematically ensure they are maximizing their return on investment? Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. t wears that never gave them the con?dence

Return on Investment 60

Return on Investment Customer Success eBook Customers 60

LiveChat

OCTOBER 31, 2019

Thankfully, with the use of automation technologies, you can eliminate time-consuming and error-prone manual processes while leveraging a large amount of customer data to deliver a responsive and personalized customer experience. Automation technologies can help you turn a large amount of customer data into actionable insights.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

SaleMove

JUNE 14, 2018

Does that mean companies should eschew the technologically advanced automated solutions that have become available to them in an effort to be more human? We live in an age where customer retention has a much higher return on investment than customer acquisition.

Customer Experience 40

Customer Experience Social Media Chatbots Return on Investment 40

Natalie Petouhof

FEBRUARY 9, 2016

Often times, depending on the technology stack they already have, there is a lot of code that has been written to add something new – i.e., it requires that a major pow wow of IT, customer care, business leaders, etc. Better customer care technology leads to improved e mployee/agent experience and customer experiences.

Customer Care 40

Customer Care ROI Training Report 40

Grade.us

NOVEMBER 24, 2020

Proximity marketing campaigns use mobile location technologies such as GPS, WiFi, and Bluetooth for targeting. For example, with Bluetooth, you could send a message to any mobile device within your target geographical area that has downloaded your app. What are the types of proximity marketing?

Marketing 26

Marketing Social Media Consumers Examples 26

Playvox

JUNE 6, 2023

Since it’s likely your CFO will be involved in the call center business, financial models, and financial decision and approval process for technology investments, it’s critical to translate those benefits into language that “speaks CFO.” Invest in technology to bridge the gap between CX and EX (employee experience).

Contact Center 66

Contact Center Return on Investment Tips ROI 66

ChurnZero

MARCH 20, 2020

In world full of technology and automation, remember to be unabashedly human. . But how do you systematically ensure they are maximizing their return on investment? Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Improve Your Public Speaking.

Customer Success 52

Customer Success Customer Centricity Return on Investment eBook 52

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208