CSM Magazine

DECEMBER 21, 2021

In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. Just as customer expectations reflect a stark contrast of needs and wants, there are conflicting views about how technology supports agents in the contact centre.

Technology 59

Technology Self Service Average Handle Time Analytics 59

West Monroe

SEPTEMBER 25, 2023

While organizations are thinking more about digital and the importance of agility, they need to refine their approach to match customer demands, strengthen data and analytics infrastructure, and significantly upskill internally to truly embrace a digital operating model. Download research ×

Customer Centricity 105

Customer Centricity Analytics Data Survey 105

West Monroe

APRIL 22, 2024

But success demands more than technological adoption—it requires a fundamental shift in mindset toward prioritization, stakeholder engagement, and seamless integration of digital assets throughout member and provider journeys. Download the full findings now. Download now ×

Self Service 52

Self Service Healthcare ROI Analytics 52

CSM Magazine

JULY 6, 2021

As such, businesses are set to spend $641 billion on customer experience technologies by 2022. By adopting tools like AI, big data, and data analytics, businesses can gain valuable insights about their customers in order to personalize and significantly improve their in-store experiences. Cashierless store tech.

Technology 52

Technology Customer Experience Retail Hospitality 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

Experience Matters

DECEMBER 16, 2014

VoC programs currently suffer from bloated surveys, isolated datasets, and outdated technology. Download report for $195. Here’s an overview of the five customer insights trends: Download report for $195. The report includes a readiness checklist for companies to assess their current customer insights efforts.

Report 325

Report Customer Connectedness Customer Experience Trends 325

Uniphore

NOVEMBER 17, 2021

In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Conversational AI-powered speech analytics can record, organize and analyze thousands of conversations with greater speed and accuracy than quality assurance (QA) teams ever could on their own.

Analytics 130

Analytics Analysis Interaction Feedback 130

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

Alliance by IFS

MAY 20, 2019

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies. AI and machine learning.

Technology 87

Technology Management Software Analysis 87

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. billion lifetime downloads globally. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? Compare TikTok for a moment.

Analytics 52

Analytics Engagement Social Media Video 52

Alliance by IFS

MARCH 14, 2019

Service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire infrastructure to focus on engagement and technological advancements to drive revenue and customer satisfaction. Field service management technologies. Download Report. AI and machine learning.

Report 80

Report Technology Competitive Advantage Connections 80

CSM Magazine

APRIL 20, 2022

Embrace analytics to boost your wellbeing strategy. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. That’s the message from Ross Daniels at Calabrio. 3 ways to de-stress the workforce. About the Author.

Technology 52

Technology Analytics Tools Customer Centricity 52

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Regardless, similar technology is critical to the proper functioning of the call center. Call center technology.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Optimove

FEBRUARY 6, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Understanding the marketing strategies employed by iGaming operators provides invaluable insights for marketers and business leaders across the globe.

Marketing 52

Marketing CRM Innovation Analytics 52

Alliance by IFS

JULY 25, 2019

In the past, many service-centric organizations followed the path of least resistance when adopting field service technology. But today, service models are growing more complex and emerging technologies are transforming the industry. Know Why Better Data Management through Unified Technology Matters.

Technology 66

Technology Competitive Advantage CRM Analytics 66

Fox Metrics

JULY 30, 2020

This is why every company, regardless of its size, needs a web analytic tool to unlock these insights to improve marketing and user experience. While there are several tools for web analytics , few stand out and provides you with an exceptional understanding of your web performance. Table of Contents What is Web Analytics?

Analytics 59

Analytics Tools Metrics Measurement 59

West Monroe

DECEMBER 14, 2022

Government funding, leveraging hydrogen and renewable natural gas, and a portfolio approach with multiple technologies can help keep costs down and meet net-zero goals. Data and analytics. Download our 2023 Outlook. Full electrification will require a multi-pronged approach, forcing utilities to find creative solutions.

Industry 98

Industry Government Transportation Financial 98

West Monroe

JANUARY 25, 2023

By connecting people, processes and technology, private equity firms can maximize their portfolio companies’ value. Still, not all dealmakers add data analytics capabilities to assess portfolio performance in real-time. While bracing for a recession, it can become even more difficult. Leveraging data can help.

Analytics 52

Analytics Data Strategy Chatbots 52

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

CRM 69

CRM Marketing Social Media Analysis 69

AWS Machine Learning

MARCH 8, 2023

This post shows a way to do this using Snowflake as the data source and by downloading the data directly from Snowflake into a SageMaker Training job instance. We create a custom training container that downloads data directly from the Snowflake table into the training instance rather than first downloading the data into an S3 bucket.

Training 107

Training Data Resources Management 107

TechSee

DECEMBER 21, 2020

CPGs can save costs and time while getting the control they need by using visual assistance, a technology that is transforming operations by enabling remote and interactive guidance. With computer vision technology , it’s easy to verify captured images. Taking vision to the next level with Visual Augmented Analytics.

Self Service 152

Self Service Management Consumers Analytics 152

AWS Machine Learning

APRIL 18, 2024

Download and install the Chrome browser extension For the best meeting streaming experience, install the LMA browser plugin (currently available for Chrome): Choose Download Chrome Extension to download the browser extension.zip file ( lma-chrome-extension.zip ). Enable Developer mode. This loads your extension.

Knowledge Base 110

Knowledge Base Meeting Resources Analytics 110

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Incorporate Real-Time Analytics Use real-time analytics to monitor customer interactions and make immediate adjustments to marketing messages.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

Clarivate

APRIL 27, 2023

remains a leading science and technology power, it must acknowledge its shrinking domestic research capacity and work collaboratively with resourceful competitors to maintain its position. remains a leading science and technology power, it faces increasing competition from new science-based economies in Asia and an expanded EU network.

Government 105

Government Trends Healthcare Resources 105

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. Discover which level you are on and how you can move up.

Conference 52

Conference Connections Case Study CRM 52

AWS Machine Learning

NOVEMBER 26, 2023

Solution overview With the rapid growth of digital channels and technology advances that make hyper-personalization more accessible, brands struggle to determine what actions will maximize engagement for each individual user. User C 8103 Download the mobile app 2 0.48 User A 11999 Purchase in “Jewelry” category 2 0.86

Loyalty 80

Loyalty Brands Loyalty Programs Multi-Channel 80

NICE inContact

JULY 26, 2019

Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? From robotic procession automation to machine learning and intelligent analytics, AI’s impact on profits is clear — even with a measured, practical approach. Download the white paper today. Huge investments? Think again.

Contact Center 137

Contact Center Chatbots Call Center Analytics 137

Guavus

OCTOBER 18, 2021

While the technology for those devices was complex enough for the time, it is no comparison to the technological sophistication of today’s smartphones, tablets, laptops and wearable tech; all of which connect to mobile networks and to one another. Read more on Device Management Analytics: Service-IQ Device Management Analytics (DMA).

Customer Centricity 98

Customer Centricity Analytics Comparison Connections 98

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Offer self-service functionalities through community and knowledge centers.

Report 92

Report Trends Customer Success Self Service 92

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

Uniphore

AUGUST 6, 2021

Download eBook. Sheila McGee-Smith, Leading CX Industry Analyst – McGee-Smith Analytics, discusses the importance of curated knowledge. Using the technology, agent intent to leave decreased by 25 percent, while customer satisfaction grew by more than 95 percent. The New Normal. Drowning in Complexity.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

Uniphore

NOVEMBER 16, 2021

Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). And shift we did. Today digital banking is the norm rather than the exception and there’s no going back.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions. To learn more about VoiceBase and download the issue of Opentalk Magazine, click the button below.

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions. To learn more about VoiceBase and download the issue of Opentalk Magazine, click the button below.

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Download the full Gartner Magic Quadrant report. Download all 3 reports. [i]

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120