Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. How to prevent churn and reactivate customer Download Now >> How To Avoid Marketing Fatigue? Household incomes were $75,000-plus.

Marketing 75

Marketing Survey Report Consumers 75

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

InMoment XI

APRIL 25, 2024

Download Report Financial Services Reputation Management Strategies Financial services reputation management is not as tricky as it may seem. Your customer experience program also needs to utilize predictive customer analytics so that you can fix the problems your customers didn’t realize they were having.

Financial 260

Financial Management Banking Insurance 260

Uniphore

NOVEMBER 17, 2021

When interacting with investors, firms must be transparent in their disclosures, fees and expenses, conflicts of interest and sales practice issues. In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Download Now. But not for machines.

Analytics 130

Analytics Analysis Interaction Feedback 130

CSM Magazine

FEBRUARY 11, 2021

Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. About Calabrio.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

Experience Matters

DECEMBER 16, 2014

Our research into leading practices uncovered five trends that will redefine how customer insights teams operate: 1) Deep empathy, not stacks of metrics, 2) Continuous insights, not periodic studies, 3) Customer journeys, not isolated interactions, 4) Useful prescriptions, not past descriptions, and 5) Enterprise intelligence, not customer feedback.

Report 325

Report Customer Connectedness Customer Experience Trends 325

Brandwatch CX

FEBRUARY 15, 2019

If you want to go a bit deeper than Instagram’s own analytics offering, this list is for you. Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output. Top 7 Free Instagram Analytics Tools. in 2013 to 32.3%

Analytics 82

Analytics Tools Social Media Metrics 82

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . How do analytics play a role in product-led success? How do you use analytics to fuel your product-led strategy?

Analytics 52

Analytics How To Handbook User Experience 52

Confirmit

JANUARY 15, 2020

Surveys provide real-time feedback on specific customer experience interactions, from a preparedness to recommend (Net Promoter Score®) and from an ease-of-use scale (Net Easy Score). With operations across 32 countries and a global network of distribution centers, the organization ships more than 50,000 parcels daily. The results?

Net Promoter Score 52

Net Promoter Score Analytics Case Study Customer Centricity 52

Experience Matters

OCTOBER 15, 2014

While companies today are investing more money into most VoC solutions, spending on text analytics and predictive analytics has increased the most dramatically over the past year. Looking ahead, companies plan on focusing less on multiple-choice surveys and more on interaction history and predictive analytics.

Report 251

Report Customer Connectedness Net Promoter Score Effort Score 251

Fox Metrics

JULY 30, 2020

This is why every company, regardless of its size, needs a web analytic tool to unlock these insights to improve marketing and user experience. While there are several tools for web analytics , few stand out and provides you with an exceptional understanding of your web performance. Table of Contents What is Web Analytics?

Analytics 59

Analytics Tools Metrics Measurement 59

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

GetFeedback

AUGUST 14, 2019

Preferences for how they interact with your brand today will certainly shift in the future. Be sure to include online reviews, social media, Voice of the Customer through the Employee or through customer service interactions, and other listening posts in your VoC program data feeds. Go beyond basic analytics. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Truthlab

JULY 18, 2019

What is User Analytics? User analytics involve tracking activities of users who visit a particular website or mobile app. User analytics utilize tracking codes or cookies placed into the user’s browser to gather data from multiple sources such as: Website and mobile app activity of users. Website server-log. Advertising.

Analytics 54

Analytics Customer Experience Social Media Analysis 54

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Create Behavioral Triggers Set up behavioral triggers based on customer interactions. While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

AWS Machine Learning

APRIL 18, 2024

Download and install the Chrome browser extension For the best meeting streaming experience, install the LMA browser plugin (currently available for Chrome): Choose Download Chrome Extension to download the browser extension.zip file ( lma-chrome-extension.zip ). Enable Developer mode. This loads your extension.

Knowledge Base 106

Knowledge Base Meeting Resources Analytics 106

Uniphore

NOVEMBER 11, 2021

Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. Download Now. Faced with record-high contact center traffic, many organizations accelerated their digital transformations—and uncovered a wealth of untapped CX value.

Banking 130

Banking Net Promoter Score Contact Center NPS 130

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

CRM 69

CRM Marketing Social Media Analysis 69

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

Optimove

FEBRUARY 6, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Understanding the marketing strategies employed by iGaming operators provides invaluable insights for marketers and business leaders across the globe. Discover which level you are on and how you can move up.

Marketing 52

Marketing CRM Innovation Analytics 52

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

Solvvy

JULY 13, 2022

Just because your brand finishes interacting with a customer, doesn’t mean their experience has ended. Best In-Class Analytics to Make it Easy to See Your Results . Download the reports locally or share via email – Share insights widely with the greater team by sending PDF reports via email. Evolve Your Experience.

Survey 109

Survey Feedback Customer Satisfaction Measurement 109

Uniphore

AUGUST 6, 2021

Download eBook. Antiquated knowledge bases and hit-the-ground-running onboarding practices continue to frustrate contact center workers, hindering customer interactions and fueling employee disengagement and attrition. How Much Is Employee Disengagement Costing Your Contact Center? The New Normal. Drowning in Complexity.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

Confirmit

FEBRUARY 28, 2018

Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. Download the fact sheet to learn more.

Analytics 40

Analytics Customer Voice Metrics Analysis 40

AWS Machine Learning

NOVEMBER 26, 2023

In this post, we show you how to use the Next Best Action recipe to personalize action recommendations based on each user’s past interactions, needs, and behavior. We then see how Next Best Action suggests the optimal actions for each user based on their past interactions and preferences. User C 8103 Download the mobile app 2 0.48

Loyalty 77

Loyalty Brands Loyalty Programs Multi-Channel 77

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. Download the guide to read more about everything Reddit, and plan to spend some time with it!

Analytics 76

Analytics Marketing Sports Groups 76

Eptica

NOVEMBER 13, 2020

Contact Babel’s new Inner Circle Guide to the Voice of the Customer, sponsored by Enghouse Interactive, explains how to create and run your strategy. Read the full blog post on our parent company Enghouse Interactive’s website to find out more – or download the new Contact Babel guide here. Remote Working 2.0:

Trends 126

Trends Analytics Interaction Customers 126

Kayako

MAY 13, 2022

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Kayako’s SingleView™ includes every customer’s interaction in our help desk support ticketing system so that customer service agents can access a centralized, visual story of the entire customer journey.

Self Service 275

Self Service Knowledge Base e-support Policies 275

NICE inContact

APRIL 30, 2019

It’s safe to say that we’re at an inflection point for AI in the contact center — AI innovations deployed in a myriad of ways, such as chatbots, intelligent routing, workforce management forecasting, and AI-driven interaction analytics, can add significant value to customer experiences and operational performance.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

Uniphore

NOVEMBER 16, 2021

Traditional banks did amazingly well in playing catch-up on digital transformation, but they didn’t necessarily perform as well when responding to the overwhelming volume of ensuing contact center interactions. Banking contact center interactions are expected to remain elevated through 2024.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Talkdesk

JANUARY 16, 2018

By analyzing agent-caller interactions, businesses can take proactive steps to soundly improve that experience. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions.

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Talkdesk

JANUARY 16, 2018

By analyzing agent-caller interactions, businesses can take proactive steps to soundly improve that experience. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Innovative technologies for enhancing caller interactions.

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. New to the world of people analytics? Here’s a closer look at what it is, the metrics you should measure, how to get started, and a case study demonstrating people analytics in action.

Analytics 41

Analytics Data How To Net Promoter Score 41

NICE inContact

DECEMBER 17, 2018

Gartner’s latest Magic Quadrant for CCaaS [i] highlights the importance of omnichannel customer service capabilities to consistently deliver the highest quality CX with every interaction. Download the full Gartner Magic Quadrant report. Download all 3 reports. [i] We’re a leader in 3 of 3!

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

Experience Investigators by 360Connext

JUNE 13, 2023

There are pros to including CX in marketing, including teams who understand and utilize customer feedback, behavioral analytics, and market research. This can be a successful approach, particularly when organizations value operational efficiency and want to ensure that customer interactions are streamlined across all touchpoints.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162