Remove Customers Remove Innovation Remove Transportation
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The Chatbot Connection: Transforming Global Public Transport

Cyara

Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

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Custom Service in the Auto Transport Industry: Strategies to Improve Quality and Customer Satisfaction

CSM Magazine

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Utilizing customer portals and GPS tracking for better communication with customers also plays a crucial role in improving overall satisfaction.

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Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […].

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4 Innovations Enabling Truck Roll Optimization

TechSee

Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. Yes, they cost a lot.

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How Transport for London became a pioneer in customer-led innovation

MyCustomer

Engagement Why Transport for London is a customer-led pioneer.

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How to Implement Customer Focused Innovations

CSM Magazine

Who do business innovations serve? Sometimes, they may bring more benefits to one group more than another, whether that’s employees, customers, or shareholders. Yet setting out to please your customers is not always as straightforward as it might seem. Does the innovation place a substantial burden on your staff?

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Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […].