InMoment XI

JANUARY 7, 2020

Introducing the second CX Café Customer and Employee Experience Podcast: CEO of MaritzCX, Mike Sinoway, talks about innovations that are emerging in the customer experience industry.

Industry 260

Industry Customer Experience Employee Experience Innovation 260

TechSee

JUNE 10, 2021

It’s no secret that truck rolls are a necessary evil for the service industry. Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. Four Truck Roll Optimization Innovations. Yes, they cost a lot. Open your eyes to Visual Assistance . How much data?

Self Service 207

Self Service Innovation Analytics Transportation 207

Clarivate

FEBRUARY 13, 2024

Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. SDG 9 aims to build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation.

Innovation 52

Innovation Industry Automotive Policies 52

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. As a result, Uniphore now supports over 175,000 customer service agents who can handle more than 120 million engagements every month.

Technology 246

Technology Telecommunications Company Innovation 246

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

AWS Machine Learning

APRIL 11, 2024

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies. Together, we continue to innovate to make AWS the best place to run NVIDIA GPUs in the cloud.” “AI

Innovation 96

Innovation Resources Entertainment Sports 96

AWS Machine Learning

MARCH 4, 2024

It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Reduced hallucination – Businesses require predictive, controllable outputs from AI systems directing automated processes or customer interactions.

Innovation 135

Innovation Travel Financial Exercises 135

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. Table of Contents What is a Debt Collection Agency and How does it Work?

Omni-Channel 52

Omni-Channel Contact Center Customer Centricity Technology 52

TechSee

FEBRUARY 7, 2023

The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are making their latest technology easily accessible to the masses. Many wonder how AI will impact their business, team, or operations.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. From digital banking platforms to mobile wallets and blockchain-based technologies, financial technologies are more in demand now than ever.

Industry 52

Industry Competitive Advantage Financial Innovation 52

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Many TechSee customers love the ability not to replace existing systems while bringing on tech for visual customer engagement.

Technology 109

Technology Customer Experience CRM Contact Center 109

CustomerGauge

JULY 20, 2017

The technology industry has been continuously disrupting and leading markets when it comes to innovations and customer experience. Companies like Apple, Dropbox, Cisco, HPE Software and Veeam Software have served as real examples to other businesses for customer-centricity and above all business growth.

NPS 99

NPS Industry Technology Customer Centricity 99

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

Innovation 78

Innovation Video Consulting Customer Insights 78

Uniphore

OCTOBER 26, 2021

Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Follow our blog ?and LinkedIn ,?

Innovation 179

Innovation Rewards Programs Return on Investment Resources 179

Blake Morgan

FEBRUARY 20, 2024

                                           The auto industry speeds through a transformation, driven by factors like electric vehicles, self-driving tech, and the increasing importance of customer experience.

Automotive 52

Automotive Industry Customer Experience Competitive Advantage 52

Blake Morgan

FEBRUARY 28, 2023

Looking at the consumer industry, it’s clear that things are changing. Deloitte recently published a report called Buying into Better , highlighting the changing industry’s markets, models, and mechanics. Today’s customers have dramatically different priorities, preferences, and expectations than just a few years ago.

Retail 111

Retail Industry Policies Consumers 111

CSM Magazine

NOVEMBER 16, 2022

The new PCI Pal payment method allows contact centres to utilise open banking technology so customers can simply connect their mobile banking app through a ‘Pay by Link’ URL to make payment directly or to receive refunds instantly. We look forward to hearing the outcome of the awards in February.”.

Banking 52

Banking Innovation Industry Hotels 52

Oracle

APRIL 10, 2019

apparel industry market is the biggest in the world, according to Statista. With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. Long gone are the days of having to go to a tailor to order custom garments created to perfectly fit your body.

Apparel 92

Apparel Industry Technology Retail 92

Circular Edge

FEBRUARY 28, 2024

ASSA ABLOY makes it easy and secure to enter physical and digital spaces through their innovative solutions. Localization and Globalization: Customize JD Edwards modules to support multi-language, multi-currency, and multi-country requirements, ensuring compliance with local regulations and business practices in different geographic regions.

Innovation 52

Innovation Advertising Sales Technology 52

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The Interactions-NVIDIA partnership was a Bronze Stevie Winner in the Achievement in Customer Service Automation category.

Interaction 62

Interaction Technology Customer Service Contact Center 62

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

Innovation 96

Innovation Customer Success Customer Journeys How To 96

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. The awards categories include Innovation of the Year and Engagement Solutions of the Year.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. To help, we asked senior leaders at Clarivate who have a broad perspective on the IP landscape to provide predictions for the IP legal industry in 2024 and beyond.

Industry 59

Industry Wireless Trends Financial 59

TechSee

OCTOBER 2, 2018

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects. Technical Support in the age of Digital Twins. Here are some sample use cases: Predictive analytics and maintenance.

Technology 176

Technology Self Service Innovation Trends 176

2020 Research

APRIL 28, 2023

Sago’s Commitment to Driving Product and Technology Innovation Takes Leap Forward with Leadership Appointments Iselin, NJ—April 26, 2023 – Sago (formerly Schlesinger Group), a leading provider of adaptive, tech-enabled research solutions and platforms, announced two key leadership appointments to further its digital transformation.

Leadership 52

Leadership Technology Innovation Connections 52

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. and we added more questions for deeper insights into the specifics of CS team structure, budgets, technologies, and priorities.

Study 98

Study Leadership Customer Success Industry 98

CSM Magazine

JUNE 8, 2023

As a call center agent, your job is to provide excellent customer service and support customers. In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology.

Technology 52

Technology Customer Service Call Center Chatbots 52

Calabrio

FEBRUARY 26, 2021

Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – and many companies finally recognized that new strategies were needed to their customers’ needs at the forefront. Winning Products to Enable Customer Success.

Analytics 130

Analytics Innovation Contact Center Analysis 130

CSM Magazine

JANUARY 24, 2024

As part of this process, web development specialists analyze business needs and determine the best technological solutions. Their team of specialists provides high-quality advice based on innovation and the latest web development trends.

Innovation 52

Innovation Consulting User Experience System 52

Ascribe

APRIL 10, 2024

In this episode, special guest Lara Rice, Managing Director of Ascribe, joins Chrissy and Gustav to discuss the evolution of coding within the market research industry, and at Ascribe how years of manual coding experience coupled with valuable feedback from customers on their needs have been fueling constant innovation.

Innovation 40

Innovation Industry Feedback Data 40

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). This is all occurring against a backdrop of incredibly high CX expectations across industries and ever-developing technology. Smart companies are spotlighting the employee experience, as much if not more, than they are on the customer experience.

Customer Experience 301

Customer Experience Chatbots e-support Customers 301

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Churn in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Uniphore

SEPTEMBER 7, 2021

Digital servicing has given CX teams the ability to conveniently and efficiently reach out to more customers, and COVID-19 has enabled many companies to adopt digital platforms at scale. We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. Classify customer needs.

Insurance 100

Insurance Industry Innovation Analytics 100