ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. You call the customer service hotline. A pleasant customer support agent picks up the phone and enthusiastically greets you, ready to help resolve your problem or answer your question. It’s the same in business. Follow on Twitter: @Hyken.

Customer Service 121

Customer Service Customer Experience Entertainment Wait Times 121

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., Tip number three is all about customer service.

Customer Service 62

Customer Service Entertainment ROI Retail 62

Horizon CX

APRIL 3, 2023

You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” What the customer hears while waiting can have a meaningful impact on their perception of the overall call experience. Do entertain customers on hold.

Contact Center 130

Contact Center Call Center Entertainment System 130

ShepHyken

JUNE 20, 2023

From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. There is the soft-skill side of customer service, being friendly and empathetic.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Vonage

NOVEMBER 24, 2016

A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. But what a challenge for committed service providers!

Culture 120

Culture Customer Service Entertainment Hospitality 120

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Free Download] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Service 105

Customer Service Tips Entertainment eBook 105

CSM Magazine

MAY 30, 2024

This guide provides essential tips for choosing a legal and safe online casino in Spain, highlighting the importance of licensing, regulation, and user reviews. A casino’s reputation is built on its history of fair play, prompt payouts, customer service quality, and overall user experience.

Customer Service 52

Customer Service e-support How To Social Media 52

ShepHyken

AUGUST 14, 2020

Put simply; customer experience can be defined as thoughts and feelings that the consumer associates with the brand. It’s not just about interaction with sales or customer service. Here are tips that can help ensure improved CX even while the world is facing the coronavirus crisis. #1. Post-sale monitoring.

Tips 129

Tips Customer Experience Social Media Insurance 129

CSM Magazine

MAY 12, 2022

While owning a vacation rental can work in your favor, the key to generating income boils down to quality customer service and experiences. How can you ensure you’re providing the best customer service and experience? You add amenities and services to make their stay more enjoyable. Advertise On Multiple Platforms.

Customer Experience 52

Customer Experience Tips Travel Entertainment 52

Call Experts

AUGUST 11, 2022

Start thinking about customer service strategies and making adjustments as necessary. While the holiday rush is stressful for everyone, you can reduce employee and customer anxiety by setting the stage for success ahead of time. Take feedback to heart and re-evaluate your holiday customer service protocol.

Tips 52

Tips Exercises Contact Center Entertainment 52

Call Experts

AUGUST 11, 2022

Start thinking about customer service strategies and making adjustments as necessary. While the holiday rush is stressful for everyone, you can reduce employee and customer anxiety by setting the stage for success ahead of time. Take feedback to heart and re-evaluate your holiday customer service protocol.

Tips 52

Tips Exercises Contact Center Entertainment 52

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Customer Service 102

Customer Service Hotels Hospitality Government 102

CSM Magazine

JULY 9, 2021

Excellent customer service is one of the most fundamental aspects of any business that interacts with the public. Many managers get sucked into thinking that improving customer service skills is an expensive endeavor. This article is going to explore five ways of doing this. Hold ‘team-bonding’ events.

Customer Service 52

Customer Service Course Entertainment Tips 52

CSM Magazine

JANUARY 17, 2022

The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With some of these app’s features, customers can contact businesses directly through their mobile devices. And as a result, businesses are forced to have better customer service levels.

Customer Service 52

Customer Service Social Media Entertainment Communication 52

CSM Magazine

MARCH 11, 2022

Some people use these online casinos for entertainment purposes only, while others want to make money by playing and winning. The importance of customer care in the gambling industry. Customer service is a vital part of any online casino. The function of customer service on a casino gambling site is to assist new players.

Industry 52

Industry Customer Service Customer Care Competitive Advantage 52

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

APRIL 24, 2020

This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. He shares tips and examples of how both companies and customers can adapt during a worldwide crisis, such as the COVID-19 pandemic. customers and? Now is the time to double down on self-service.

Self Service 76

Self Service Customer Service Airlines Travel 76

CSM Magazine

MAY 7, 2024

It offers a diverse array of games, from the adrenaline of slot machines to the strategic gameplay of blackjack and roulette, presenting endless entertainment to its users. Outstanding customer service bolsters the online casino experience at Jackpot City.

Transportation 52

Transportation Entertainment Banking Financial 52

ShepHyken

APRIL 15, 2020

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. Some companies get creative and have announcements or share tips on how to use their products.

Sports 143

Sports Entertainment Customer Service Training Examples 143

Magellan Solutions

FEBRUARY 10, 2016

The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. To be able to harness social media’s potentials in customer service management, integrating social media customer service in content development is vital.

Social Media 73

Social Media Customer Service Entertainment Case Study 73

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? Why not sharpen your customer experience skills, hear from amazing people and offer your insights, as well? Crack the Customer Code , our new podcast on all things customer, is a quick (20 minutes!) Take Daily Action!

Entertainment 247

Entertainment Leadership Social Media B2B 247

ShepHyken

JULY 11, 2016

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? Well worth your attention, especially if you have any type of customer loyalty program. by Ian Golding.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

Magellan Solutions

OCTOBER 27, 2021

Phone answering services provide services that answer and entertain phone calls on behalf of a business. . It’s a common belief that only large-scale businesses require a full-service phone answering service to handle all their phone calls, but that couldn’t be far from true. Look for a “partner” provider. .

Call Center 52

Call Center Entertainment Customer Satisfaction Training 52

Comm100

JUNE 19, 2018

We’re starting off with the opening keynote of Tuesday, May 22nd – “Inspiring Customer Service Excellence” from Ernesto Salas, Business Programs Senior Facilitator at the Disney Institute. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Ready to put on your holiday best?

Contact Center 102

Contact Center Entertainment eBook Culture 102

SurveySensum

SEPTEMBER 21, 2023

Facilitate Communication: Make it easy for customers to express their needs and feedback. Add feedback forms on your website or offer accessible customer support via live chat. Pro Tip: Ensure your customers feel valued and appreciated throughout their journey. is renowned for its customer service.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Comm100

NOVEMBER 3, 2016

While it’s great if it can translate to an increase in revenue, long customer wait times can sabotage the potential holiday gains. Use these 5 tips to help keep wait times short for your customers this upcoming winter. One of the easiest and most direct ways to lower customer wait times is to increase your support resources.

Wait Times 100

Wait Times Self Service Advertising Entertainment 100

BirdEye

OCTOBER 16, 2020

Remember to respond to both positive and negative reviews on any site where your customers might be browsing. While responding to positive reviews is a great way to show appreciation and build loyalty, responding to negative reviews shows that your team is dedicated to customer service in all circumstances.

Strategy 98

Strategy Customer Experience eBook Tips 98

CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

Steve DiGioia

FEBRUARY 22, 2016

One that purchases a commodity or service. Example : A real tough customer. A person entertained in one’s house. A person who pays for the services of an establishment (as a hotel or restaurant). So, do you have customers or guests? An individual usually having some specified distinctive trait. By permission.

Entertainment 100

Entertainment Hospitality Hotels Tips 100

ShepHyken

JUNE 26, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Insights From Fast-food Chains by Brittany Hodak (Brittany Hodak) In today’s experience economy, customers are no longer comparing you to your direct competitors. I love that!

Customer Service 15

Customer Service Customer Centricity Entertainment B2C 15

C3Centricity

SEPTEMBER 24, 2017

Amazon did not kill other retailers, bad customer service did. Beverage manufacturers are getting into entertainment in a big way. As a great example, think about Red Bull which today is seen more as an entertainment company that just happens to make a drink! They have always sponsored or promoted events, bars and cafes.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

BirdEye

APRIL 17, 2023

Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. This article explores the world of subscription business models, including its benefits and tips for building one. Incentivize loyalty with renewal discounts and special offers for existing customers.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

Uniphore

JANUARY 25, 2022

In particular, respondents noted that they would like AI to provide tips based on emotions (35%); develop a deeper connection with participants (29%); resolve customer service issues more quickly (26%); and provide on-screen transcription to help reduce a speaker’s accent (24%). Take bitcoin for banking.

Healthcare 130

Healthcare Video Banking Contact Center 130

Grade.us

MAY 4, 2021

In our webinar, we shared a variety of really important social media tips for marketing your local business. 7 tips for generating effective content ideas for social [20:15]. Entertainment. We’ve got a great blog about how to provide customer service on social. Watch the full video replay below: . Engagement.

Social Media 26

Social Media Tips Advertising Strategy 26

Ecrion

SEPTEMBER 24, 2020

Your ability to provide stellar customer service builds brand equity and keeps your company valuable. So what can you do to improve customer service? Here are some quality tips that you can use to provide better customer service. The best option is to give excellent service across the board.

Communication 98

Communication Tips Customer Service Chatbots 98