Steve DiGioia

JUNE 11, 2020

Customer service is a 2 way street. It takes both sides of the interaction doing their part to provide a great customer experience. The “give and take of life” doesn’t stop at the service counter – it continues, always. No, I’m the customer! No, I’m the customer!

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Tips Customer Service Policies Customers 179

The DiJulius Group

SEPTEMBER 25, 2023

Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Read Full Article The post Boost Your Customer Service Strategy’s Success With These Proven Tips appeared first on The DiJulius Group. Start with a Clear Purpose.

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Tips Customer Service Customer Service Strategies Groups 70

ShepHyken

DECEMBER 26, 2023

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. That’s what I want you to do with your customers. Happy New Year! And for everything else, too!

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Customer Service Tips Guidelines Policies 157

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Share this page on: Tweet.

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System Tips Customer Service Management 126

Comm100

MAY 19, 2021

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. So how can you train and onboard your customer service agents when they are working remotely? We’ve got a few tips to make this new journey easier for you today. And the best part?

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Training Tips Customer Service Knowledge Base 130

Help Scout

AUGUST 22, 2023

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article

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Customer Service Training Course Training Tips 81

Win the Customer

OCTOBER 6, 2020

Customer service is one of the most important things to get right as a business – these moments of interaction with customers and clients leave a long lasting impression in individual hearts and minds. Follow these tips to perfect the customer service email, and boost your brand’s identity in the process.

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Tips Customer Service Brands Customer Retention 173

ShepHyken

MARCH 10, 2023

She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

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Tips Customer Service Company Knowledge Base 118

Steve DiGioia

APRIL 28, 2022

Remember, our business is not what WE think it is but what THEY (the customers) think it is. Tip #39 appeared first on Steve DiGioia Customer Service Blog. – Tip #39 appeared first on Steve DiGioia Customer Service Blog. TipsOnThursday. The post Are You Letting Your Business Become Stereotyped?

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Tips Sales Customer Service Customers 299

Omnicus

AUGUST 17, 2022

While it might not be as glamorous as building a new feature or launching a product, customer support is still an important part of every business. And no one is better suited to providing that service than a Customer Service Representative (CSR). But what exactly does the role entail?

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Customer Service Representative Customer Service Tips Customers 182

ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. It’s time to start driving better customer experiences today.

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Customer Service Self Service Tips Contact Center 80

ShepHyken

APRIL 4, 2023

When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip.

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Tips Self Service Hotels Customer Service Training 123

Help Scout

FEBRUARY 25, 2022

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article

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Tips Customer Service Exceptional Customer Service Customers 110

Help Scout

AUGUST 22, 2023

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories. Read the full article

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Tips Customer Service Customers 75

Steve DiGioia

MARCH 3, 2022

This is the best kind of smile – the one that’s given by someone who is confident in his company’s abilities, product quality, and good standing with their customers – especially the newest ones (and those who just “fired” your competition). TipsOnThursday.

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Tips Customer Service Customer Experience Customers 223

Steve DiGioia

OCTOBER 26, 2021

The post Job Seekers Must Remember This – Tip #35 appeared first on Steve DiGioia Customer Service Blog. They cannot decide to do as they wish because the movie would not be made as intended.”. Job seekers must remember this – it’s called “ work ” for a reason.

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Tips Customer Service Company Customers 264

Help Scout

FEBRUARY 7, 2024

In a competitive field like customer service, a great cover letter can help you stand out from the crowd. Check out these examples and tips for writing one of your own. Read the full article

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Examples Tips Customer Service Customers 52

Knowmax

OCTOBER 10, 2023

Check Out The Tips, Scripts, and Phrases For Best Customer Service Conversations With Examples Inside And Learn The Top 5 Things To Avoid.

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Tips Customer Service Customers Examples 52

Comm100

AUGUST 5, 2020

Additionally, a study by HubSpot shows that 98% of customers try to skip IVR completely. There are several tools any team can implement today that will help to reduce wait times and keep your customer service complaints to a minimum. And they’re all wrapped up in an easy-to-use omnichannel customer engagement platform.

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Wait Times Tips Customer Service Omni-Channel 130

Help Scout

AUGUST 22, 2023

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards. Read the full article

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Communication Tips Customer Service Customers 76

Vanilla Forums

APRIL 1, 2021

Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know.

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Tips Customer Service Customers 98

Call Experts

NOVEMBER 12, 2021

The holidays can be an incredibly stressful time, both for customers and for customer service teams. With millions of shoppers looking to make purchases, staffing customer service is essential. Here are some tips for staffing successful holiday shifts. . “Be available. .

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Tips Customer Service Contact Center Self Service 98

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple.

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Customer Service How To Exceptional Customer Service Examples 116

Steve DiGioia

FEBRUARY 24, 2022

But, when treated like a second-class customer, those business referrals will be few and far between – even if we have cash to burn and our pocket is on fire. – Tip #37 appeared first on Steve DiGioia Customer Service Blog. RELATED POST: Has Common Decency Finally Become Obsolete? TipsOnThursday.

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Tips Study Sales Customer Service 208

Stella Connect

JANUARY 26, 2022

It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. But if agents routinely fail to deliver satisfactory service interactions, customers will never return. What should you do?

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Customer Service Training Training Tips Customer Service 96

Who's Your Gladys?

NOVEMBER 5, 2017

Instead, customer complaints are common and nearly 75% of employees are reportedly disengaged. What can you do to get customer service right? We found a great source of customer service tips from a health care professional in metro Detroit. Meet […].

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Tips Customer Service Report Meeting 139

Steve DiGioia

AUGUST 27, 2020

And it’s even worse when done to a customer. Have you ever had a salesperson or customer service rep tell you something in a way that came across as rude or uncaring? RELATED POSTS: 8 Ways Great Service is Just as Special as Your BFF. 7 Guaranteed Ways to Lose a Customer. I bet you did and didn’t realize it.

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Tips Communication Measurement Customer Service 208

Eptica

AUGUST 24, 2023

Date: Thursday, August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Getting the most from email customer service Published on: August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Email customer service remains popular among businesses and their customers.

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Customer Service Tips Customers Interaction 116

Kustomer

JUNE 13, 2022

In this blog, we’ll take a look at what chat etiquette is, why it’s important, and share our chat etiquette tips for developing best-in-class customer service. According to our research , 72% of consumers expect their problems to be solved instantly upon contacting customer service. What Is Chat Etiquette?

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Tips Customer Service Chatbots Social Media 98

Kustomer

JUNE 6, 2023

Customer trends are constantly shifting based on the needs and wants of the modern buyer, but solving issues promptly, personalized customer service, embracing digital technology and proactive support are key customer service expectations that dominate CS in the financial services industry.

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Financial Company Customer Service Tips 98

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. Customer Service Acronyms You Need to Know. So, what can companies do to improve customer service?

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Customer Service e-support Self Service Customers 341

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. 99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so.

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Self Service Customer Service Strategy Omni-Channel 168

Help Scout

AUGUST 22, 2023

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies. Read the full article

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Exceptional Customer Service Company Customer Service Tips 88

Help Scout

AUGUST 22, 2023

Divide these 23 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent. Read the full article

Customer Service 81

Customer Service Tips Customers 81

CSM Magazine

NOVEMBER 4, 2022

Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. Customer confidence is crumbling in the current environment . However, 56% of the US surveyed see this period as a ‘time to shine.’

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Tips Customer Service Management Comparison 93

Eptica

JANUARY 6, 2023

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Author: Pauline Ashenden - Demand Generation Manager 2023 promises to be a challenging year economically, directly impact customer service teams. Published on: January 06, 2023.

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Customer Service Chatbots Tips Trends 124