ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

COPC

MAY 31, 2022

The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience. Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. Improves customer satisfaction and loyalty. Benefits of COPC Inc. Certification?.

Customer Experience 101

Customer Experience Contact Center Consulting Guidelines 101

SurveySparrow

AUGUST 28, 2023

Alright, let’s start with a bit of technical jargon—SaaS customer experience (CX) is the intricate dance of interactions, emotions, and perceptions that customers go through while navigating a Software as a Service (SaaS) product. Webinar Topics: Use survey data to determine which advanced features users want to learn about.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Customer Success Communities.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Acquisition Cost (CAC). Customer Satisfaction Score (CSAT). WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management How To 65

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.

Customer Journeys 44

Customer Journeys Effort Score Social Media Omni-Channel 44

Clarivate

DECEMBER 13, 2017

However, many of those same companies will have little to no objective measurements in place to actually measure their delivered customer experience. While it is true that many companies have some sort of customer surveys, those may likely be measuring only a small portion of the customer experience.

Customer Journeys 49

Customer Journeys Strategy Customer Experience Management 49

SmartKarrot

FEBRUARY 16, 2023

Conduct frequent training webinars and calls in conjunction with the marketing and training staff at Axon. Get a thorough understanding of the Axon product line and make sure that each customer’s environment is properly implemented. directing the Customer Success System’s implementation.

Customer Success 19

Customer Success Roadmap Customers Groups 19

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

InMoment XI

OCTOBER 10, 2023

The Importance of Measuring Customer Service Metrics Customer service metrics are the backbone of any successful customer-centric strategy. They provide invaluable insights into customer satisfaction, customer loyalty , and overall experience. Furthermore, these metrics act as a compass.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

SurveySparrow

NOVEMBER 29, 2023

Elevate your understanding, enhance customer satisfaction, and unlock the true potential of your product concept! It addresses specific needs and preferences, fostering a positive user experience and building long-term customer loyalty. It is important to be backed by an advanced platform. Psst… It’s free to try!)

Consumers 52

Consumers Innovation Loyalty User Experience 52

SurveySensum

OCTOBER 5, 2020

A customer journey is a path of several stages that your customer goes through before arriving at that final activity of purchase. . In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Click here to know more about customer satisfaction.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

SmartKarrot

JANUARY 7, 2022

Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn. Define and optimize the customer lifecycle.

Customer Success 19

Customer Success Roadmap Consulting Customer Satisfaction 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success e-support Consulting Roadmap 19

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more. Learn how to fully utilize Khoros for your Customer Care agents.

Self Service 10

Self Service Social Media Roadmap Gamification 10

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Roadmap Leadership Customer Satisfaction 10

ChurnZero

JANUARY 10, 2020

As Chief Customer Success Officer, Lisa will represent the voice of the Forcepoint customer, working cross-functionally to reimagine how leading cybersecurity companies should engage with their customers. Upcoming Webinar: How to Streamline Onboarding to Reduce Churn. Who else would you add to the list? . .

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap.

Metrics 40

Metrics How To Effort Score Customer Success 40

ChurnZero

SEPTEMBER 6, 2019

Secondly consider how these initiatives line up with your company’s overarching goals (growth, customer satisfaction and so on.) . Coming armed with stats and a roadmap to success will help make your case. Ready for more unfiltered views on life as a Customer Success Manager? Upcoming Webinar. i ncrease upsells?

e-support 49

e-support Sales Roadmap Customer Success 49

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Tools 52

Tools Feedback Analysis Survey 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SmartKarrot

JULY 20, 2022

A customer success specialist is responsible for handling the customer launch lifecycle. This starts with sending the customer the product credentials, guides, product roadmaps , and any FAQs. This will help customers familiarize themselves with the product. This will help customers know how to use the product.

Customer Success 10

Customer Success Roadmap B2B Customer Journeys 10

ProProfs Chat

JULY 6, 2018

Listening, learning, and acting are key pillars to delighting customers. Our customers want us to push the technology and thought-leadership boundaries on our roadmap to deliver solutions to help them delight their customers. Our customer love accelerating progress by learning from other world-class, best practices.

Customer Service 100

Customer Service Tips Culture Customers 100

SmartKarrot

JULY 2, 2021

Develop and implement strategic plans to ensure close oversight on overall customer health and successful execution of deliverables against Service Level Agreements. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

Customer Success 10

Customer Success Roadmap Customers Meeting 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Ensure product adoption by onboarding new customers and new teams.

Customer Success 10

Customer Success Roadmap Leadership Customers 10

SmartKarrot

MARCH 19, 2021

Role: Director of Customer Success Location: Salt Lake City, UT, US Organization: SmithRx As a Director of Customer Success, you will lead the Customer Success and Implementation teams. You will be accountable for customer satisfaction and retention of book of business.

Customer Success 10

Customer Success Advertising Case Study Roadmap 10

SmartKarrot

JANUARY 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Australia Organization: Cerebiz As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Represent the voice of the customer and influence the product development roadmap.

Customer Success 10

Customer Success Roadmap Policies Customers 10

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. Unfortunately, webinars are also too often used as marketing tools.

Training 52

Training Course Consulting Software 52

SmartKarrot

DECEMBER 10, 2020

Articulate at a high level, what is working well in addition to challenges facing our customers. Work with Marketing to create and publish case studies and client-oriented webinars. Establish excellent relationships with clients to ensure a high degree of customer satisfaction.

Customer Success 10

Customer Success Case Study Roadmap Knowledge Base 10

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Prospects like them should be given case studies, tutorials, webinars, demos, etc. A detailed plan created to launch a product to the market is called a go-to marketing strategy.

Strategy 52

Strategy Marketing Advertising Airlines 52

GetFeedback

JULY 19, 2019

According to McKinsey, including your employees in customer experience design can boost their engagement by up to 20%, which boosts customer satisfaction rates. Your VoC data is most effective when it includes all customer sentiments, including overt responses, and non-overt mentions. Be thankful for the 5% that do.

Data 262

Data How To Social Media Effort Score 262

NobelBiz

NOVEMBER 6, 2023

Real-time customer insights are crucial for contact centers because they provide a live pulse on customer needs and preferences. This immediate feedback allows contact centers to adapt, personalize interactions, and resolve issues promptly, ultimately enhancing customer satisfaction and loyalty.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

SmartKarrot

JUNE 30, 2021

These goals are product objectives that help understand growth and customer satisfaction. Customer data needs to drive customer engagement and improve product adoption. If your data tells you the customer is not happy, you can trigger a custom campaign that will maximize mutual success. Some books include.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: GTT As a Customer Success Manager, you will be responsible for retaining a list of named accounts and developing a proactive retention plan for circuits coming out of term, managing re-term activity with the account team or with the client.

Customer Success 3

Customer Success Roadmap Consulting Advertising 3

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

Customer Success 48

Customer Success Metrics e-support Leadership 48