Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Focus on customer interaction.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

Gainsight

OCTOBER 5, 2022

Infusing customer success input and iterative feedback into the product roadmapping process ensures that your team prioritizes the features that help customers realize value, reach their business goals, and become advocates for your product. Create moments with your customers. Don’t be afraid to have fun with your customers.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

Optimove

DECEMBER 16, 2018

The post Connect 2018 Opening Remarks: The State of the Brand/Customer Relationship | Optimove Video appeared first on Optimove.

Customer relationships 40

Customer relationships Video Connections Brands 40

Team Support

OCTOBER 28, 2020

Managing customer relationships, on the other hand, has been incredibly challenging. For many in B2B, those in-person meetings have been a vital method for building and maintaining rapport, and now they have to use video calls to accomplish the same.

Customer relationships 45

Customer relationships Company B2B B2C 45

Brad Cleveland Blog

JULY 8, 2021

How do you keep day-to-day operations and every decision aligned with your customer service vision?

Customer relationships 32

Customer relationships Innovation Customer Service Strategies Video 32

Customer Bliss

FEBRUARY 18, 2020

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. For the previous video about this topic, click here to read the transcript and access the video. What will you always do?

Chief Customer Officer 248

Chief Customer Officer Video Customer relationships Course 248

Oracle

SEPTEMBER 30, 2019

As part of our Burning Questions series , SmarterCX sat down with some of the top CX minds at Oracle’s ModernCX 2019 to discover what they consider to be the most important step in crafting a memorable relationship between their customers and their brand. Laurie Simpter, Senior Manager of Customer Relationship at Pier 1.

Video 94

Video Ecommerce System Customer Journeys 94

InMoment XI

SEPTEMBER 21, 2021

None of this is to say that metrics aren’t important, but companies should remember that they can only reveal so much about why customers may be experiencing an issue or even why they remain loyal to the brand. You can speculate about numbers, but they don’t reveal the exact, organic reason why customers feel one way or another.

Customer relationships 577

Customer relationships Customer Experience Net Promoter Score Effort Score 577

Comm100

MAY 4, 2023

In real-time, a live chat agent can view information about the customer including geography and previous chat history. Better still, by connecting live chat with a customer relationship management (CRM) software, agents can view the customer’s account history.

Banking 130

Banking Customer Experience Multi-Channel Video 130

Oracle

AUGUST 5, 2019

As part of our Burning Questions Series, SmarterCX sat down with some of the top CX minds at Oracle’s ModernCX 2019 to understand what kinds of skills and study will be crucial for those looking to make headway in their own customer experience organizations. Understand how technologies can shape their customer experience.

Video 67

Video Technology Leadership Consulting 67

Amity

MAY 19, 2017

You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list. How can video marketing channel the powerful Customer relationships that your Customer Success team has worked so hard to establish? Parlor Skis: HubSpot Customer Success Story.

Video 57

Video Case Study Study Roadmap 57

Heart of the Customer

MAY 2, 2019

Guest authors Corey Pawlak, Cathy McLane and Nicole Newton will share their expertise in recruiting and interviewing B2B customers, why 10-page reports are […]. Using Video to Bring the Customer Experience to Life appeared first on Heart of the Customer. The post Are You Ready for Your Close Up?

Customer Journeys 89

Customer Journeys Video B2B Customer Experience 89

InMoment XI

NOVEMBER 28, 2023

The sooner you get back to your customer, the greater your chances of improving the situation. It’s also useful to guide them to your dedicated support resources and channels, which can help you solve issues immediately and protect customer relationships.

Management 346

Management Marketing Social Media Guidelines 346

Lumoa

AUGUST 23, 2021

Another trend to emerge throughout the increasing digital interactions has been the use of video. Research also shows that 85% of Americans take the time to watch online videos each day. Therefore, integrating video content can provide customers with a better taste of a company’s digital persona.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Oracle

AUGUST 19, 2019

As part of our Burning Questions series , SmarterCX sat down with some of the top CX minds at Oracle’s ModernCX 2019 to understand how fast technology is changing and how to keep up with the changing demands of customers. Customer expectations are not a fixed point in time. Customer expectations are always changing.

Video 49

Video Customer Experience Ecommerce Customer Expectations 49

Strativity

FEBRUARY 11, 2015

Customer Relationship Status: “It’s Complicated!” Despite the plethora of “We Love Our Customers” mugs and t-shirts, only 14% of relationships between customers and organizati?ons However, of those surveyed, 58% report that their relationships are “enhancing and improving.”. . .

Customer relationships 40

Customer relationships Conference Study Employee Engagement 40

Provide Support

APRIL 13, 2016

How to Build and Maintain Digital Customer Relationships. Improving the overall customer experience is a top business priority for companies and the main driver behind their digital transformation goals for 2016, according to a new Accenture study “ Digital Transformation in the Age of the Customer ”. Build an email list.

Customer relationships 40

Customer relationships How To Social Media Consumers 40

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Live chat is typically used by sales, marketing, and customer support. Audio & Video chat. Audio & video chat has played a major role in digital customer support in 2020.

Video 246

Video Social Media Software Knowledge Base 246

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Consider a native app with special features to improve engagement, customer stickiness, and overall service. Know your customer. Personalization.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Customer Bliss

JUNE 18, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Chief Customer Officer 161

Chief Customer Officer Video Course Banking 161

Oracle

SEPTEMBER 23, 2019

As part of our Burning Questions series , SmarterCX sat down with some of the top CX minds at Oracle’s ModernCX 2019 to get their advice on how a small staff can still provide top quality customer experience. Hear what the CX leaders have to say in our video interviews and read their quotes below. Cover all your bases.

Video 40

Video Customer relationships Customer Experience Marketing 40

ClientSuccess

APRIL 4, 2018

The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers. From : Jorie Basque , Customer Relationship Manager. 3) Red Shoe Experience and Customer Success (video presentation by Lonnie Mayne). Company : InGenius Software.

Customer Relationship Management 40

Customer Relationship Management Customer relationships Management Customer Success 40

Vonage

FEBRUARY 26, 2019

Sure, but only if the customer gets treated right across the board — at any point, on any channel (even by that new chatbot your boss keeps mentioning). The answer is omni-channel contact center solution that allows businesses to route interactions through email, chat, SMS, video and social channels seamlessly. The result?

Omni-Channel 206

Omni-Channel Contact Center Chatbots CRM 206

Gainsight

MARCH 7, 2024

In the increasingly competitive digital landscape, customer success teams are the linchpins of retaining and expanding customer relationships. The key to their success lies in accurately gauging customer health through meticulously designed scorecards.

Analysis 52

Analysis Video ROI Measurement 52

ShepHyken

SEPTEMBER 13, 2023

The lucky recipient’s Coke machine has a video camera which allows the gift-giver to watch the expression of the person when they find out their drink is free. Customer service is still as important as ever. However, it is no longer the sole focus of the customer experience. How much fun is that! and interact during the TV show.

Customer Experience 70

Customer Experience Customer Service Gamification Social Media 70

CSM Magazine

JUNE 19, 2022

In each case, it’s easy to see how a customer might feel they have to try too hard to do business with you. High customer effort often means bad customer experience. Bad customer experiences obviously damage existing customer relationships, but they can also endanger potential opportunities and erode your bottom line.

Self Service 98

Self Service Social Media Effort Score First Call Resolution 98

TechSee

MARCH 1, 2021

To drive revenues from within their existing customer base, contact center agents and field service technicians must focus on building, fostering, and then monetizing customer relationships. 5 innovative technologies and digital tools to help Customer Service become better sellers. Visual assistance.

Sales 124

Sales Technology Customer Service Chatbots 124

Help Scout

SEPTEMBER 24, 2021

Similarly, because customer onboarding is a specific section of the role traditionally associated with customer success management, clarify that this is specifically for the onboarding segment of the customer journey and explain what that segment encompasses. Our mission is to make video easier to share and easier to watch.

Examples 115

Examples Video Culture Customer Success 115

BirdEye

MAY 3, 2023

B2B and B2C marketing channels need customized approaches for best results in terms of language, creative design, brand positioning, messaging, etc. When done correctly, both are great for developing customer relationships, building trust in your brand, and getting high-value conversions. ” series.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Beyond Philosophy

MARCH 31, 2015

This does not mean that bank branches will go the way of video stores or carriage shops, however. The post At A Fork In the Road: As a Customer Relationship Driver, Where Is Branch Banking Headed? Blogs Customer Retention' and “If you ask me anything I don’t know, I’m not going to answer.”.

Banking 60

Banking Customer relationships Self Service Financial 60

NobelBiz

DECEMBER 19, 2023

The Role of Technology in Escalation In a call center, escalation management is a crucial process that ensures customer complaints or issues are resolved by a specialist, more experienced, or senior company representative. Read the case study or watch the video ! These tools ensure that no customer query falls through the cracks.

Call Center 106

Call Center Management Contact Center Wait Times 106

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

Software 59

Software Customer Relationship Management CRM System 59

Customers That Stick

MARCH 20, 2020

SPECIAL NOTE: This video was pre-recorded prior to the outbreak of COVID-19 and the shutting down of many face-to-face businesses. Prior to the current situation, the ability to work customer service jobs from home was increasing both as the technology and benefits of a distributed workforce increased. Read the rest here. »

Customer Service 103

Customer Service Contact Center Video Customer relationships 103

Team Support

JUNE 29, 2023

Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.

Customer Expectations 97

Customer Expectations Customer Satisfaction Net Promoter Score Customers 97

Gainsight

APRIL 8, 2024

There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors. Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth.

Customer Success 52

Customer Success Training Engagement Customers 52

Alida

SEPTEMBER 14, 2018

IValerie Brock, senior research manager of customer advocacy, has become an important guardian of customer relationships in this company. Scott said that more than ever, insight professionals should follow Valerie’s example and help protect and nurture customer relationships. ?.

Entertainment 133

Entertainment Customer relationships Retail Leadership 133

Team Support

JULY 16, 2020

One way to make this easier on the agent and the customer? In this day and age, it’s more like “A picture or video or. TeamSupport has a suite of products called Visual Support™ that enables just that through Video View™, Screen View™, or Image View™. We’ve all heard the saying “A picture is worth a thousand words.”

B2B 85

B2B System Entertainment Video 85