TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Embrace change and foster innovation at every level. Discover the power of a customer-centric culture for sustainable business success. Learn how empathy can drive better customer relationships.

Meeting 94

Meeting Customer Centricity B2C Culture 94

ClearAction

NOVEMBER 27, 2018

Customer-Centric Marketing: Align for Growth Lynn Hunsaker. Customer-centric marketing has several layers of meaning. The most popular layer means personalization of communications, toward increasing customer lifetime value. First Layer: All Customer Touch-Points. Find customer insights about “the how”.

Customer Centricity 74

Customer Centricity Marketing Competitive Advantage Customers 74

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs.

Innovation 153

Innovation Technology Self Service Call Center 153

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions.

Customer Experience 75

Customer Experience Data Customer Centricity Culture 75

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. And she took 6th place in one of the major amateur events during the climbing competition.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. CTA sits down with Whirlpool Corporation to discuss the results of their latest global survey and the state of smart home innovation. Voice-First Experience: Innovation and Disruption.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

InMoment XI

JUNE 21, 2022

We heard from award-winning customer experience speakers from some of Australia’s biggest brands—Craveable Brands, The NRMA, Rest Super, Foxtel, and JAX Tyres & Auto—not to mention two of InMoment’s global leaders. 5 Pieces of Advice from Our Customer Experience Speakers. #1:

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

Talkdesk

FEBRUARY 5, 2020

Have you or a colleague been responsible for a substantial change in customer experience in your organization? Do you use Talkdesk technology to drive the strategy for customer-centricity? If so, apply today for the CX Innovators Awards! Read why our customers recommend us. The post Calling out All CX Innovators!

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Amity

JUNE 24, 2018

This is where customer-centric thinking plays a critical role—it ensures that your customers are at the front of your organization from product development to the post-sales process. Customer-centric thinking gives customers a positive experience that will bring value to both the vendor and the customer.

Customer Centricity 79

Customer Centricity Software Customers Customer Success 79

Uniphore

NOVEMBER 11, 2021

Ravi Saraogi, Co-founder and President APAC, Uniphore and Loan Kiss, Sitdown Events. As enterprises plan for the post-pandemic future, new goals—and new ways to achieve them—shape the customer service landscape. Deliver a seamless journey across multiple channels.

Customer Service Representative 130

Customer Service Representative Policies Customer Centricity Innovation 130

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Steven Van Belleghem, Global Thought Leader in the field of Customer Experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Experience Investigators by 360Connext

JULY 11, 2023

“We’re going to be customer-centric !” The Ideals of Proactive Customer Experience Leadership Proactive customer experience leadership involves intentional strategy, clear communication, employee empowerment, and a commitment to continuous improvement. Let’s explore each aspect further: 1.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Optimove

JANUARY 11, 2024

Hoyne’s profound knowledge and innovative thinking in customer-centric, data-driven strategies perfectly align with Optimove’s mission to empower marketers to win customers’ loyalty for life. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 80

Conference Analytics Connections Tips 80

CSM Magazine

JUNE 24, 2021

The future of business is customer-centric. Especially after the pandemic, it’s more important than ever for companies to create meaningful customer interactions across all communication touchpoints and focus on engagement rather than aggressive self-promotion. Why is customer service a problematic aspect of the legal industry?

Customer Centricity 52

Customer Centricity Technology Social Media Chatbots 52

Blake Morgan

FEBRUARY 22, 2023

Do you need a speaker for your next event, conference, or meeting? Look no further than a customer experience keynote speaker like Blake Morgan to share a motivating and engaging message about how and why to make customers central to every business decision. But you can’t adapt if you don’t understand customers.

Customer Experience 105

Customer Experience Customer Centricity Case Study Contact Center 105

InMoment XI

MARCH 25, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. The right technology will provide valuable insights, summaries, trends, and statistics that can be applied to support data-driven decision-making and customer-centric innovations.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

iPerceptions

JUNE 7, 2017

It has been another eventful month for customer experience innovations and advancements. So let's dive right into it and look at some of the biggest customer experience stories and trends. There is a lot to process from the month of May.

Customer Centricity 61

Customer Centricity Trends Innovation Customers 61

Gainsight

MAY 26, 2020

Last year at my first Pulse, I was blown away by the passion of the 5,500 customer success and product professionals who descended on Moscone for the in-person event. Stand out with Sightline as an innovator – authoring and sharing your solutions with thousands of members of the Gainsight GameChanger community.

Customer Centricity 52

Customer Centricity Customer Success Travel Innovation 52

C3Centricity

APRIL 17, 2019

One that stays in my memory for many reasons, was an event I attended in San Jose, California. I tend to agree after having recently attended events in both cities. HEART-CENTERED VERSUS CUSTOMER-CENTRIC. You know that I am a champion of customer centricity. CUSTOMER FIRST EXAMPLES. Which is yours?

Marketing 198

Marketing Technology Customer Centricity Conference 198

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. The first wave of customer experience professionals have had to create our own paths. Attend a Local Event.

Social Media 146

Social Media How To Culture Customer Centricity 146

ShepHyken

MAY 26, 2023

Recognizing these shortcomings is crucial for businesses to understand the need for next-generation loyalty programs that prioritize customer-centricity and enhanced experiences. These experiential rewards create memorable moments for customers, forging deep connections and generating positive word-of-mouth.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Talkdesk

APRIL 14, 2016

Customer-centricity is the key to success in the modern business landscape. Whether you sell a B2B SaaS cloud-based service or gluten-free, organic, non-GMO oranges, your best bet is to take a customer-centric approach. We will be exploring this topic in depth at our upcoming summit on customer experience, Opentalk.

Customer Centricity 40

Customer Centricity B2B Customers Innovation 40

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. An executive invested in the customer experience will inspire innovation and motivate their team.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

CX University

MAY 23, 2023

I had the privilege of presenting on the topic of “Design Skills to Master Change and Emotional Impact” during this event. The conference fostered an environment of knowledge-sharing, enabling participants to broaden their perspectives and deepen their understanding of customer experience.

Conference 52

Conference Customer Centricity Innovation Strategy 52

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. Looking for the latest trends, tools, strategies, and insights on CX?

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Optimove

JANUARY 11, 2024

Hoyne’s profound knowledge and innovative thinking in customer-centric, data-driven strategies perfectly align with Optimove’s mission to empower marketers to win customers’ loyalty for life. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

iPerceptions

JUNE 3, 2016

It has been another eventful month for customer experience innovations and advancements. So let's dive right into it and look some of the biggest customer experience stories and trends for May 2016. There is a lot to process from the month of May.

Customer Centricity 48

Customer Centricity Trends Innovation Customers 48

CX Centric

FEBRUARY 1, 2024

Continuous Learning and Improvement is one of the 8 dimensions of the CX-Centric Customer Centricity Model. A learning culture is important for an organization to continue to innovate in order to maintain its existence. All these tasks require the organization to learn continuously.

Culture 52

Culture Resources Customer Centricity Innovation 52

Storyminers

JULY 8, 2020

Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! Customer Centric Culture: Your One and Only Strategic Competitive Advantage Olga Guseva Why should management and sales care about customer experience?

Competitive Advantage 162

Competitive Advantage Culture ROI Customer Centricity 162

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. What unites them?

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event. From big data to insight.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Alida

SEPTEMBER 14, 2016

The countdown is on for the 2016 Customer Intelligence Summit in Chicago. If you’re heading to the Summit, getting the official free event app is a must. If you need assistance, please send us a note at events@visioncritical.com. Action : provides best practices and useful tactics for users of customer intelligence software.

How To 100

How To Customer Centricity Innovation Customers 100

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

CSM Magazine

AUGUST 29, 2023

This feature provides Supervisors with a dashboard that displays the authentication events of their agent teams, enables better security by ensuring the wrong face can’t authenticate into corporate assets, and saves agent time from reauthenticating into applications throughout the day.

Contact Center 52

Contact Center Innovation Customer Centricity Software 52

Optimove

AUGUST 3, 2023

Hoyne’s profound knowledge and innovative thinking in customer-centric, data-driven strategies perfectly align with Optimove’s mission to empower marketers to win customers’ loyalty for life. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52