Totango

MARCH 20, 2019

In today’s Customer Centered Economy, data integration and visualizations are table stakes — operationalizing a universal, company-wide approach to customer centricity is what delivers a competitive advantage to enterprises.

Competitive Advantage 54

Competitive Advantage Customer Centricity Innovation Customer Expectations 54

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. The Verint Executive Summit is an invitation-only event for Verint customers.

Innovation 30

Innovation Self Service Healthcare Competitive Advantage 30

Kustomer

AUGUST 26, 2022

Led by two of Forester’s VPs, each episode of What It Means invites a Forrester analyst to discuss the hottest topics in customer experience, from tech-driven innovation and CX design to B2B buying trends and marketing planning. The team at What It Means defines themselves as truly customer-obsessed, and hopes that you will be, too.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Alida

OCTOBER 15, 2017

At Vision Critical’s inaugural CX and the City event in Singapore last week, one theme was clear: change has never been this fast and will never be this slow again. . As organisations increasingly compete on customer experience, the ability to capture authentic, actionable customer feedback is an unparalleled competitive advantage.

Groups 100

Groups Competitive Advantage Customer Journeys Feedback 100

Alliance by IFS

JUNE 28, 2019

“YASH will enhance our customer success enablement by helping service providers leverage our solution to drive organizational efficiency and address critical business needs.”. Field Service Mobile Solutions that Surpass the Competition.

Competitive Advantage 82

Competitive Advantage Technology Customer Centricity Innovation 82

Oracle

NOVEMBER 5, 2018

Below we will highlight everything you need to know about the featured sessions and speakers showcased at Modern Customer Experience 2018 in Amsterdam, Frankfurt, London, and Stockholm. Note: Event details are subject to change. Innovation Business Cases: Driven by Business, Enabled by Technology: Yamaha Motors and Melia Hotels.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

Alliance by IFS

OCTOBER 8, 2019

Roos concluded by saying, “When it comes to customer value, this combination is absolutely greater than the sum of its parts.”. Zack Bergreen, CEO and Founder of Astea noted, “We’ve long admired IFS’s growth and global scale and know that they share our customer-centric approach to Field Service Management. About Astea.

Leadership 93

Leadership Financial Telecommunications Software 93

Customers That Stick

MAY 13, 2015

In fact, the succession of bad customer service stories seems to have impacted governmental attitudes towards Comcast’s now abandoned move to acquire Time Warner Cable, a consolidation that would have given the new company control over half the United States broadband market. Cable company leaders must invest in a customer-centric culture.

Customer Service 60

Customer Service Poor Customer Service Wireless Competitive Advantage 60

West Monroe

JANUARY 25, 2022

The shift toward e-commerce challenged both consumer and industrial products manufacturers to balance supply with demand while meeting customers where they wanted to be. Current events, however, have strained supply without subsiding consumer demand. Organic growth: Investing in digital to drive revenue and inspire innovation.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. This information can help businesses improve their positioning in the market and identify areas where they can gain a competitive advantage. This holistic understanding forms the foundation of customer-centric strategies.

Tips 52

Tips Marketing Trends Groups 52

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Eptica

NOVEMBER 8, 2017

Date: Wednesday, November 8, 2017 How to make your organization truly customer centric. Author: Olivier Njamfa We all know that today it’s vital to put customers at the heart of your business. How do you become more customer centric? The importance of security and GDPR to the digital customer experience.

Customer Centricity 96

Customer Centricity How To Self Service Chief Customer Officer 96

ClearAction

OCTOBER 25, 2018

Customer-Centric Marketing: Step-Up Performance Lynn Hunsaker. Customer-centric marketing is necessary, yet far from sufficient — from customers’ and investors’ perspectives. Typical roles adopting customer-centric marketing are in the marcom area: digital, content, automation, intelligence, retention, advertising.

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Kustomer

MAY 28, 2020

They’re looking at the implications their behavior has on not just the customer, but the employee, the community, the environment. They’re thinking about innovation as a core piece of their competitive strategy.” They’re thinking about innovation as a core piece of their competitive strategy.

Culture 52

Culture Customers Competitive Advantage Innovation 52

SurveySensum

JULY 14, 2020

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Currently working at Qualtrics as a Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

NOVEMBER 30, 2023

Here are key reasons why social media reputation is essential for brands: First impressions matter Building trust and credibility Influencing consumer decision-making Word-of-mouth marketing Competitive advantage Customer engagement and loyalty Crisis mitigation Recruitment and partnerships Global reach and impact 1.

Social Media 113

Social Media Management Guidelines Brands 113

Qualtrics

MARCH 14, 2019

X4 2019 saw over 10,000 of the world’s Experience Management leaders gather in Salt Lake City for the biggest XM event ever seen. Here’s everything you need to know about the latest CX innovations from X4 Summit 2019: World-class customer experience in the palm of your hand. Get a demo of Frontline Feedback. Book a demo.

Innovation 46

Innovation Customer Experience B2B B2C 46

C Space

NOVEMBER 4, 2019

Believe it or not, CEOs and other senior leaders who believe in the importance of customer centricity, customer empathy, and customer engagement don’t do this purely to be altruistic. Understanding human behavior – and building customer-company relationships that create value for both – drives growth.

Net Promoter Score 45

Net Promoter Score Competitive Advantage Culture Strategy 45

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), This year’s crop of candidates was quite competitive. Confirmit’s commitment to fostering innovation is nothing new.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Chattermill

JUNE 3, 2019

The most innovative companies understand that success is closely correlated with creating an end-to-end customer experience that delights customers. Happy customers have the potential to be the strongest troops in your marketing team. Customer Experience Analytics. for better customer experience.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Customer Guru

MARCH 7, 2018

While her biggest victory might be that JetSetGo has shown a seven-fold growth and holds an excellent EBIDTA, she revels much more in the smaller victories, such as receiving excellent customer feedback or repairing a plane in record time. Then we overtook everyone else; the competition is rough but that’s how it always is.

Competitive Advantage 73

Competitive Advantage Airlines Hospitality Hotels 73

Amity

FEBRUARY 2, 2016

With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year. Are Your Customer Success Stories Being Heard? 3 Ways to Elevate Customer Success in Your SaaS Business. • Events.

Resources 80

Resources Customer Success Customers Customer Retention 80

Grade.us

MARCH 12, 2019

Miriam: Knowing a client’s individual market is a wonderful competitive advantage. For example, how can your client appeal to rural vs. metro customers? Study up on organizations like AMIBA and ILSR and use your skills and voice to advocate for things like Small Business Saturday and other community-building events.

Marketing 36

Marketing Social Media Industry Trends 36

Bold360

DECEMBER 1, 2016

Technology considerations must take into account the entire customer lifecycle and brand experience. Given that enterprises must become customer-centric from the outside in, customer experience software must unify the customer journey and empower users – including non-technical personnel – to work effectively.

Software 40

Software Customer Experience Company CRM 40

Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region.

Customer Experience 100

Customer Experience Insurance Telecommunications Competitive Advantage 100

C Space

FEBRUARY 12, 2020

She is a premier expert on leading innovation and growth during times of uncertainty. you think about your brand strategy in a world that no longer has sustainable competitive advantage to rely on? In all markets, innovations happen. That’s not where your customers live – that’s where you live. Possibly not.

Strategy 52

Strategy Net Promoter Score Customer Centricity Travel 52

Alida

DECEMBER 20, 2017

Here’s a look at the stories that researchers, marketers, innovators and CX professionals were talking about this past year. A report from Forrester this year found that growth in customer experience innovation has flatlined. Customer-centricity creates competitive advantage for leading brands.

Retail 154

Retail Study Innovation ROI 154