ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

Metrics 52

Metrics Customer Success Net Promoter Score Company 52

NetBase

FEBRUARY 12, 2020

Music spans such a broad range of offerings, from broadcast radio, podcasting and social media to streaming media and live events. They make magical events for music lovers in every genre using social monitoring. Taking the online temperature around the sponsor before, during and after the event is telling here.

Social Media 60

Social Media Sports Course Analytics 60

SurveyGizmo

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Downloads are the starting metric for most developers. This metric can be impacted by bugs, ad campaigns, recent events, and more.

Metrics 52

Metrics Measurement Social Media Course 52

PeopleMetrics

APRIL 12, 2017

Online surveys can capture feedback from customers in real-time and tie it to a specific event. It's easier to sell a metric to leadership if other high-performing institutions are using it. A metric that everyone understands is a metric that everyone can act on. The measure is easily understood internally.

Metrics 87

Metrics Customer Experience Banking eBook 87

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start.

Social Media 112

Social Media Course Training Marketing 112

InMoment XI

JULY 13, 2022

Simple to understand, this powerful metric can give you a wealth of information that you can use to improve your brand. NPS is a metric designed to measure customer experience. Alternatively, you could create a VIP ‘space’, where exclusive content and in-person events are offered. #5: What Is Net Promoter Score? Keep Going.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

Experience Investigators by 360Connext

AUGUST 22, 2023

If you’re unsure if the course is right for you—or if you’re looking for quick CX tips to improve your approach—let’s explore some of what you’ll learn. In the course, I share examples of what your mission statement can look like. Keep this mission front-and-center in everything you do and revisit it during company meetings.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

AWS Machine Learning

OCTOBER 1, 2022

But what are the events that led to these surprising in-game swings of win probability? The first component of the three input dimensions consists of a feature set that describes the current game action in real time for both teams in performance metrics. Until the first minute of overtime, the score was 2:1 for Bayern.

Sports 76

Sports Telecommunications Data Consumers 76

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event. The rooms were large, comfy and high-tech enabled.

Conference 62

Conference NPS Hotels Self Service 62

AWS Machine Learning

JANUARY 10, 2024

EventBridge monitors status change events to automatically take actions with simple rules. The EventBridge model registration event rule invokes a Lambda function that constructs an email with a link to approve or reject the registered model. At this point, the model status is PendingManualApproval.

Training 96

Training Travel Analytics Metrics 96

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. We've introduced metrics for Events and new metrics for Ideas. Webinars & Events Some event areas are limited to Khoros customers only.

Social Media 52

Social Media Self Service Roadmap Insurance 52

NetBase

JANUARY 25, 2019

In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. Gillette , for example, gained nearly 25K followers over the course of the past week – along with nearly 300K engagements. Reach out to see them in action.

Social Media 59

Social Media Metrics Analytics Trends 59

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Lumoa

JANUARY 19, 2023

Project management, to ensure that projects are well organized, completed on time and meet key metrics. Roles and Structure The titles and the structure you will be giving to your CX team will of course depend on the size of it, and ultimately on the size of your organization. Pro tip : If your customer journey is mostly digital (e.g.,

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Conference 95

Conference Leadership Industry Customer Success 95

CXApp

AUGUST 7, 2018

To be more precise, customer metrics. But related metrics are going to provide the insights you need to craft, hone and develop new experiences that are worthy of your customers’ time. What are some good KPIs or key performance indicators to consider when building a proper metrics system? Which Customer Metrics Actually Matter?

Metrics 40

Metrics Omni-Channel Net Promoter Score Social Media 40

CXApp

AUGUST 7, 2018

To be more precise, customer metrics. But related metrics are going to provide the insights you need to craft, hone and develop new experiences that are worthy of your customers’ time. What are some good KPIs or key performance indicators to consider when building a proper metrics system? Which Customer Metrics Actually Matter?

Metrics 40

Metrics Omni-Channel Net Promoter Score Social Media 40

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Analytics Metrics Airlines 49

ChurnZero

OCTOBER 19, 2021

Read on for our tips on updating the quarterly business review in a way that emphasizes an ongoing, events-based mindset and puts customer performance first. The ability to react to customer events in a meaningful way in real time is at the heart of Customer Success. The quarterly business review template could use some upgrades.

Customer Satisfaction 98

Customer Satisfaction Meeting Customer Success Tips 98

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Webinars & Events Some event areas are limited to Khoros customers only. Sign up now Influence our roadmap.

Roadmap 52

Roadmap Metrics Government Tips 52

Totango

MAY 5, 2021

Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. There are a variety of surveys and metrics you can use to measure these different elements. Asking promoters to participate in a case study, serve as a reference, or speak at an event.

Measurement 118

Measurement Effort Score Customer Experience Data 118

Totango

JUNE 30, 2020

Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. They can apply granular product usage and customer behavior metrics to produce a bird’s-eye view of the current health of every customer within their responsibility. Get started for free today.

Communication 126

Communication Strategy Metrics Customer Retention 126

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. But the truth is, there are many ways to calculate and interpret—and game—metrics. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC?

Customer Success 98

Customer Success Metrics Consulting Training 98

Retently

JULY 28, 2023

Defines and Implements CX Measurement and Reporting Standards If you’re unfamiliar with CX metrics, here’s a guide explaining everything you need to know. The most well-known and trusted CX metrics are NPS , CSAT , and CES. Now, let’s get down to the advantages.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Lithium

JUNE 6, 2023

A “Paid Metrics” toggle is located in the post section of dashboard filters. When the toggle is on, individual and cross-channel metrics missing paid data are combined with their ad counterpart. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Analytics Tips Resources 52

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. Of course, CX is not just about learning and identifying insights. Well, frankly, it’s easier to track metrics like “new sales.” You need to act on them!

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Experience Investigators by 360Connext

NOVEMBER 19, 2019

We can attend the lectures of great professors via MOOC (Massive Open Online Courses) or we can learn how to fix your faucet leak from a great plumber on YouTube. After acquiring Lynda.com a few years ago, LinkedIn Learning has courses on everything from graphic facilitation to playing the piano!

Customer Journeys 110

Customer Journeys Course Leadership Tools 110

Zeisler Consulting

SEPTEMBER 13, 2022

Because they’d trickle in over the course of several weeks to a month, the picture and insights from one day’s experiences would be diluted and confused with those of later days. In fact, some of the leadership team was leery of even broaching the subject of changing the way the metric was reported, knowing he’d not like it.

Data 72

Data Survey Metrics Report 72

NICE inContact

OCTOBER 10, 2018

Our recent CX Grand Slam Webinar Series is a four-part event loaded with insights from industry experts. As a follow up, Mr. Brown has provided input into the following Questions and Answers: 1) Please translate the “Metrics” acronyms – CES, NPS, Churn Rate, LTV and EX, and how these help lead to continual improvement.

Contact Center 120

Contact Center Net Promoter Score Effort Score NPS 120

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Lithium

APRIL 5, 2022

NEW) Khoros Care Foundations The perfect starting point for your training on the Social Response component of the Khoros Care Platform, this course provides a full introduction to the features and benefits of Khoros Care. Webinars & Events Some event areas are limited to Khoros customers only.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

Lithium

SEPTEMBER 7, 2021

Published Posts Custom Metric A published posts metric that can be used as part of Marketing Analytics Custom Metric calculations. We’ve organized these videos into themed courses that you can watch in any order you want. Webinars & Events. Some event areas are limited to Khoros customers only.

Social Media 52

Social Media Metrics Video ROI 52

West Monroe

NOVEMBER 20, 2023

The mind part is more like, “We have financial metrics. You have metrics that are financial, and then you have this long-term vision of differentiating through experience, which is where a lot of customer success comes in. Most companies today look at net retention rate as a key financial metric. Are they promoting it?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

West Monroe

NOVEMBER 20, 2023

The mind part is more like, “We have financial metrics. You have metrics that are financial, and then you have this long-term vision of differentiating through experience, which is where a lot of customer success comes in. Most companies today look at net retention rate as a key financial metric. Are they promoting it?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

C3Centricity

JUNE 25, 2020

It is better to plan for such events before they happen, so that you can quickly react to challenges as well as opportunities. You know that what gets measured gets managed, well are you measuring what needs managing or only the easy metrics to gather? Do you know what might happen in the future and what you would do in each situation?

Customer Centricity 177

Customer Centricity Competitive Advantage Trends Brands 177

CX Journey

MAY 15, 2019

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv's CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Recognize the right behaviors and reinforce with incentives, promotions, metrics, and more. If she doesn't live the core values, why should you?

Sports 150

Sports Leadership Customer Centricity Culture 150