Lumoa

MAY 19, 2022

Online shopping has become the norm across a wide range of industries and this practice is still on the rise. According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there.

Report 208

Report Ecommerce Retail Customer Satisfaction 208

QuestionPro Audience

NOVEMBER 7, 2018

packaged foods industry is a $378 billion year industry, and it is facing changes in the upcoming year, particularly in the packaged foods sector. Consumers today are turning away from the mass-produced pantry staples of national packaged brands and turning to healthier, local and more “authentic” food. Kellogg saw a 5.7%

Consumers 170

Consumers Industry Trends Study 170

QuestionPro Audience

JUNE 3, 2019

What are online consumer research panels? Why are online consumer research panels necessary: How listening and capturing authentic insights from your online consumer research panel helps: Shifting online consumer panel insights to action. Different types of online consumer research panels. Definition.

Consumers 191

Consumers Industry Self Service Advertising 191

InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 260

Financial Management Banking Insurance 260

InMoment XI

MAY 2, 2024

It can be argued that reputation management for retail companies is more important than it is in any other industry. Almost all consumers, 95% to be exact, will read an online review before purchasing a product. Almost 70% of consumers trust the opinions of other consumers more than paid advertisements.

Retail 260

Retail Customer Retention Strategy Management 260

Experience Matters

AUGUST 21, 2018

We just published a Temkin Group report, ROI of Customer Experience, 2018. consumers describing both their experiences with and their loyalty to different companies. The CX scores used in this model come from the 2018 Temkin Experience Ratings (TxR), which evaluated 318 companies across 20 industries.

ROI 250

ROI Report Net Promoter Score Customer Experience 250

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 CPG Gold Rush. CPG Subcategories.

Social Media 52

Social Media Report Consumers Industry 52

Experience Matters

MARCH 20, 2018

2018 marks the eighth straight year that we’ve published the Temkin Experience Ratings, a cross-industry, open standard benchmark of customer experience. consumers to rate their recent interactions with 318 companies across 20 industries and then evaluated their experiences across three dimensions: success, effort, and emotion.

Report 248

Report Airlines Industry Consumers 248

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 CPG Gold Rush. CPG Subcategories.

Social Media 52

Social Media Report Consumers Industry 52

Experience Matters

NOVEMBER 15, 2016

We published a Temkin Group report, Temkin Loyalty Index, 2016. consumers to 294 companies across 20 industries. consumers feel towards 294 companies across 20 industries. This is the second year of this study that examines the loyalty of U.S. To determine companies’ TLi, we […].

Loyalty 270

Loyalty Report Groups Study 270

Experience Matters

OCTOBER 1, 2018

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries. consumers. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®.

Net Promoter Score 215

Net Promoter Score Study Report NPS 215

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. A trusted source of unbiased product testing , their mission is to make it easier for consumers to make well-informed buying decisions.

Report 81

Report Consumers How To eBook 81

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 208

Retail Feedback Trends Consumers 208

InMoment XI

MARCH 16, 2022

Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. These new CX trends were based on indirect and inferred data, as well as surveys across several industries. This was found in nine different industries.

Trends 493

Trends Social Media Comparison Loyalty 493

QuestionPro Audience

AUGUST 9, 2017

The past few years have been a whirlwind for the autonomous automotive industry. Uber is now knee deep in the mix and making a name for itself in the driverless car industry. Bloomberg reports that “Unlike Google and Tesla, Uber has no intention of manufacturing its own cars, Kalanick says. According to the J.D.

Consumers 306

Consumers Automotive Transportation Video 306

Optimove

AUGUST 8, 2023

Our comprehensive survey and report, “The Optimove Financial Services Provider Survey & Report: Harnessing Data for Client-Centric Growth and Lasting Loyalty,” delves into critical trust gaps and marketing fatigue challenges faced by financial service providers.

Financial 52

Financial Report Survey Industry 52

Uplight

JULY 26, 2022

Consumer Reports conducted a consumer survey earlier this year to better understand consumer perspectives and concerns around electric vehicles (EVs). The post Consumer Reports Survey Reveals an EV Knowledge Gap appeared first on Uplight. What makes someone more Read More. What makes someone more Read More.

Report 52

Report Consumers Survey Industry 52

QuestionPro Audience

AUGUST 3, 2018

Buying a car used to be a rite of passage in an American’s life, but after seven straight years of growth in new vehicle sales, 2017 reported a decline of 1.8% , with 17.2 It used to be that consumers were stuck with whatever price the car dealership offered them, give or take a little wiggle room. million cars and trucks sold.

Consumers 199

Consumers Study Report Sales 199

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. You can download the free report or purchase the dataset.

Industry 226

Industry Effort Score Consumers Survey 226

Blake Morgan

FEBRUARY 28, 2023

Looking at the consumer industry, it’s clear that things are changing. Deloitte recently published a report called Buying into Better , highlighting the changing industry’s markets, models, and mechanics. The industry is in upheaval. The planet is worsening, and the retail industry plays a huge role.

Retail 111

Retail Industry Policies Consumers 111

Experience Matters

SEPTEMBER 9, 2014

We just published a Temkin Group report, ROI of Customer Experience, 2014. The research shows the connection between customer experience, loyalty, and revenue growth for 19 industries. consumers describing their experiences with and their loyalty to 268 companies. Download report for $395.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

InMoment XI

JANUARY 18, 2022

This is where InMoment’s newest report comes in. The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! But before we dive into the data, we wanted to tell you more about how the report was created. A Word About COVID.

Trends 493

Trends Measurement Customer Experience Entertainment 493

Aveus

MAY 18, 2021

At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. By Medecision. Why This Revision Is a Game Changer. That’s an increase of 25 percentage points!

Consumers 130

Consumers Healthcare Metrics Case Study 130

QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors. Almost 70% of American adults report using at least one social media platform, according to a study by Pew Research.

Consumers 207

Consumers Data Social Media Study 207

Experience Matters

JUNE 13, 2018

To better understand which types of interactions are most likely to affect the customer’s perception of an organization, we asked customers to identify the most problematic journeys across 19 different industries. In this report, we: Examine feedback from 10,000 U.S.

Customer Journeys 159

Customer Journeys Report Groups Industry 159

Experience Matters

JUNE 4, 2018

consumers about their recent interactions with more than 300 companies across 20 industries. Download report for $195 Here are some highlights: About 18% of the customers who interacted with TV & Internet service providers reported having a bad experience – a considerably higher percentage than in other industries.

Report 185

Report Study Industry Interaction 185

QuestionPro Audience

FEBRUARY 21, 2018

According to a study conducted by HSBC , 59% of consumers said they’d never heard of blockchain technology, and 80% of those who had heard of it didn’t understand what it is. Never fear—we’re going to break it down for you while we explore 4 ways consumers will benefit from Blockchain. Contact us for your next research project.

Consumers 170

Consumers Study Retail Technology 170

QuestionPro Audience

DECEMBER 21, 2017

January 1 marks not just the beginning of many consumer’s journeys to their goals, but also a turning point for industries that stand to profit from these sudden shifts in consumer behavior. The fitness club industry profits from these ambitious folks, who are determined to change their bodies in the new year.

Consumers 220

Consumers Hotels Travel Transportation 220

Experience Matters

OCTOBER 21, 2014

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2014. This is the third year of this study that includes Net Promoter® Scores (NPS®) on 283 companies across 20 industries based on a study of 10,000 U.S. Here’s the executive summary: We measured the Net Promoter Score of 283 companies across 20 industries.

Net Promoter Score 259

Net Promoter Score Study Report Customer Connectedness 259

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels.

Trends 52

Trends Report Consumers Telecommunications 52

QuestionPro Audience

MAY 31, 2018

The consumer trends of the millennial generation have been a hot topic for many brands, and now the focus has moved to the up-and-comers, Generation Z. We look at three industries that will likely have trouble keeping members of Gen Z as consumers. Figures reported by Recorde show Facebook lost around 2.8 million U.S.

Industry 199

Industry Social Media Study Trends 199

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level.

Brands 378

Brands Management Multi-Channel Social Media 378

Experience Matters

OCTOBER 24, 2017

We published a Temkin Group report, Temkin Loyalty Index, 2017. consumers to 329 companies across 20 industries. Download report for $295 (Includes report plus dataset in Excel. xls)) Temkin Group’s TLi is based on evaluating consumers’ likelihood to Read More. See sample spreadsheet (.xls))

Loyalty 133

Loyalty Report Groups Study 133

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. Appealing to Online Shoppers.

Retail 110

Retail Consumers Sales Industry 110

Clarivate

MAY 18, 2023

Our new sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. The post Advancing our commitments to global sustainability [Report] appeared first on Clarivate.

Report 98

Report Innovation Government Culture 98

QuestionPro Audience

JUNE 22, 2018

pet industry has been growing year after year, with overall sales of pet products and services rising 5% in 2017. It is expected to generate $233 million in 2018, marking an 18% increase from 2017, according to a study by the Consumer Technology Association. DOG VS CAT. WALK THIS WAY.

Industry 207

Industry Retail Technology Study 207