Experience Matters

AUGUST 21, 2018

We just published a Temkin Group report, ROI of Customer Experience, 2018. The CX scores used in this model come from the 2018 Temkin Experience Ratings (TxR), which evaluated 318 companies across 20 industries. The post Report: ROI of Customer Experience, 2018 appeared first on Customer Experience Matters®.

ROI 250

ROI Report Net Promoter Score Customer Experience 250

QuestionPro Audience

JULY 25, 2019

The market research industry has grown steadily over the last five years. But innovations could rapidly increase potential revenue in the research industry in the future. What should companies in this industry expect in the years to come? Here are a few market research stats and trends.

Trends 225

Trends Industry Marketing Innovation 225

BlueOcean

OCTOBER 7, 2021

Few industries are quite like travel. Can you think of any other industry where anxiety is baked into the product or service? Industry-wide, hold times increased by 50% during the pandemic as contact centers dealt with all manner of upheaval, including wild swings in arrival patterns and staffing challenges in some hard-hit regions.

Travel 218

Travel Industry Customer Experience Call Flow 218

Experience Matters

NOVEMBER 15, 2016

We published a Temkin Group report, Temkin Loyalty Index, 2016. consumers to 294 companies across 20 industries. consumers feel towards 294 companies across 20 industries. This is the second year of this study that examines the loyalty of U.S. To determine companies’ TLi, we […].

Loyalty 270

Loyalty Report Groups Study 270

IntouchInsight

JUNE 17, 2020

In this report, we look at the implications that COVID-19 has had on consumer habits as they pertain to the consumption of take-out and dine-in food and beverages, as well as how the restaurant industry will need to adapt in order to meet new health and safety guidelines.

Consumers 242

Consumers Industry Guidelines Report 242

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Sign up for a demo today to join the thousands of users who have made Totango a leader in the CS industry. Not a Totango customer just yet?

Report 108

Report Effort Score Customer Centricity User Experience 108

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Optimove

AUGUST 8, 2023

Our comprehensive survey and report, “The Optimove Financial Services Provider Survey & Report: Harnessing Data for Client-Centric Growth and Lasting Loyalty,” delves into critical trust gaps and marketing fatigue challenges faced by financial service providers.

Financial 52

Financial Report Survey Industry 52

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

Analytics 256

Analytics Report Analysis Study 256

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Addressing Customer Feedback Is Crucial Telcos, like many companies across industries, face the common problem of having multiple channels for collecting customer feedback.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.

Report 91

Report Trends Customer Success Self Service 91

Clarivate

MARCH 6, 2024

2024 report key findings Samsung Electronics ranks first in the Top 100 Global Innovators 2024. See more analysis from the 2024 report here. Within the report we pinpoint the organizations leading the innovation ecosystem. Within the report we pinpoint the organizations leading the innovation ecosystem. This year, ranked.

Innovation 52

Innovation Report Analysis Analytics 52

Alliance by IFS

JANUARY 31, 2019

In this research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. The post [REPORT]: Benchmarking Tech Adoption in the Medical Device Industry appeared first on Astea.

Industry 84

Industry Report Software Customer Satisfaction 84

Experience Matters

SEPTEMBER 9, 2014

We just published a Temkin Group report, ROI of Customer Experience, 2014. The research shows the connection between customer experience, loyalty, and revenue growth for 19 industries. This report also includes a five-step approach for building a model that estimates the value of CX for your organization.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

QuestionPro Audience

JUNE 21, 2018

The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer. But with consumer’s eating habits evolving in search of more healthy options, these industries will need to make adjustments to their products in order to capitalize on their shifting tastes. .

Consumers 223

Consumers Trends Industry Report 223

Optimove

MARCH 12, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

Report 59

Report Trends Sports Analysis 59

Blake Morgan

FEBRUARY 28, 2023

Looking at the consumer industry, it’s clear that things are changing. Deloitte recently published a report called Buying into Better , highlighting the changing industry’s markets, models, and mechanics. The industry is in upheaval. The planet is worsening, and the retail industry plays a huge role.

Retail 111

Retail Industry Policies Consumers 111

Clarivate

OCTOBER 12, 2023

Generative AI has entered the mainstream with a ripple effect on the industry. Our latest report, Redefining AI: How IP Practice Meets the Coming Wave, puts the perception of AI front and center to understand what’s next for the IP. Contact us today to explore the full potential of AI in your IP journey.

Report 59

Report Meeting Survey Industry 59

Clarivate

MAY 18, 2023

Our new sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. The post Advancing our commitments to global sustainability [Report] appeared first on Clarivate.

Report 98

Report Innovation Government Culture 98

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. You can download the free report or purchase the dataset. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion.

Industry 226

Industry Effort Score Consumers Survey 226

Experience Matters

JUNE 4, 2018

consumers about their recent interactions with more than 300 companies across 20 industries. Download report for $195 Here are some highlights: About 18% of the customers who interacted with TV & Internet service providers reported having a bad experience – a considerably higher percentage than in other industries.

Report 185

Report Study Industry Interaction 185

Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. There were undoubtedly many disruptions that caused havoc for businesses in 2020 and this also affected the Philippine BPO Industry. We’ve compiled all the crucial data and facts regarding the Philippine BPO Industry sector in this post. Source: IBPAP. .

Report 40

Report Industry Government Healthcare 40

Experience Matters

JUNE 13, 2018

To better understand which types of interactions are most likely to affect the customer’s perception of an organization, we asked customers to identify the most problematic journeys across 19 different industries. In this report, we: Examine feedback from 10,000 U.S.

Customer Journeys 159

Customer Journeys Report Groups Industry 159

Experience Matters

OCTOBER 21, 2014

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2014. This is the third year of this study that includes Net Promoter® Scores (NPS®) on 283 companies across 20 industries based on a study of 10,000 U.S. Here’s the executive summary: We measured the Net Promoter Score of 283 companies across 20 industries.

Net Promoter Score 259

Net Promoter Score Study Report Customer Connectedness 259

West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry.

Industry 52

Industry Leadership Government Report 52

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

Insurance 110

Insurance Industry Customer Experience Self Service 110

Keatext

JUNE 15, 2022

The post Report on how review data is changing the retail industry appeared first on Keatext.

Retail 52

Retail Report Industry Data 52

Experience Matters

OCTOBER 24, 2017

We published a Temkin Group report, Temkin Loyalty Index, 2017. consumers to 329 companies across 20 industries. Download report for $295 (Includes report plus dataset in Excel. The post Report: Temkin Loyalty Index, 2017 appeared first on Customer Experience Matters®. See sample spreadsheet (.xls))

Loyalty 133

Loyalty Report Groups Study 133

QuestionPro Audience

OCTOBER 26, 2018

It’s no secret that the pet food industry is booming, and will continue to grow in 2019 due to two important factors: humanization and premiumization. A recent report from Euromonitor International found that in 2017 premium dog and cat food sales made up more of total value sales than economy and mid-priced sales combined.

Industry 170

Industry Sales Innovation Report 170

QuestionPro Audience

MAY 31, 2018

We look at three industries that will likely have trouble keeping members of Gen Z as consumers. Figures reported by Recorde show Facebook lost around 2.8 This has been an industry in decline for years, and members of Gen Z might put the final nail in the coffin. What does this mean for certain brands? million U.S. PRINT MEDIA.

Industry 199

Industry Social Media Study Trends 199