C Space

DECEMBER 2, 2021

Driving Innovation. Evolving our progressive brand Mercedes-EQ, a holistic brand that offers a comprehensive range of all-electric products and smart services, equipped with cutting-edge technologies, advanced design and sustainable innovations. Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Yes and no.

Innovation 52

Innovation Automotive Fashion Social Media 52

Chadwick Martin Bailey

APRIL 17, 2020

For consumer insights professionals, this is your opportunity to shine. If you’re wondering whether your company should be innovating during this pandemic, I ask you to consider the following: If you think your competition is continuing to innovate, then YES. And importantly, innovation can happen in a quarantined world.

Innovation 64

Innovation Roadmap Exercises Consumers 64

Experience Investigators by 360Connext

JUNE 4, 2024

To help your organization deliver on these expectations, four in five customers are even willing to share their data — but with a few caveats, of course. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Which organization might risk their data next? And rightfully so.

143

143

Experience Investigators by 360Connext

JUNE 4, 2024

To help your organization deliver on these expectations, four in five customers are even willing to share their data — but with a few caveats, of course. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Which organization might risk their data next? And rightfully so.

143

143

Experience Investigators by 360Connext

JUNE 4, 2024

To help your organization deliver on these expectations, four in five customers are even willing to share their data — but with a few caveats, of course. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Which organization might risk their data next? And rightfully so.

Customer Experience 143

Customer Experience Self Service Data Connections 143

Alida

SEPTEMBER 15, 2016

That’s a hefty price to pay when you consider 85 percent of new consumer goods products fail. Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market.

Innovation 100

Innovation Apparel Competitive Advantage Consumers 100

NetBase

MAY 18, 2020

Using a crystal ball stocked full of next generation consumer and market intelligence could be the secret sauce keeping Uber ahead of the curve as it innovates early – again. But, consumers are very dollar conscious as they stretch their money as far as they can during this economically shaky time.

Innovation 98

Innovation Trends Transportation Social Media 98

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? CPG (consumer packaged goods) companies on the other hand, frequently encourage their customers to buy more through promotions and discounts. More Successful Innovation. What does your innovation process look like? Be different! sales Click To Tweet.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Kerry Bodine

JUNE 4, 2015

It was so on point for companies looking to innovate the customer experience that I feel compelled to share. Max presented six trends that can help you frame your CX innovation efforts: Dynamic pricing. Of course, these trends are only valuable if you apply them to your own customer experience. Post-demographic consumerism.

Trends 120

Trends Consumers Customer Experience Video 120

C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. Over the course of the days I spent at the hospital and then the clinic, I saw many different doctors, nurses.

Healthcare 202

Healthcare Consumers Customer Service Company 202

Maru Group

FEBRUARY 15, 2021

With all the buzz around meal kits in a time of increased at-home cooking, and with so little known about how consumers feel, behave, and think about meal kits, we explored some current trends and sentiments toward the meal kit space. Meal kits play well to the changing tastes being driven by the younger consumer. Think framework.

Innovation 80

Innovation Consumers Brands Connections 80

NetBase

JANUARY 13, 2020

It’s that time of year again, when the Consumer Electronics Show (CES) shares emerging technology that will rock our worlds in the coming year or so. We’re highlighting three here that capture the hearts and minds of consumers, along with social conversation found around each: managing emotion, sleep, and convenience contraptions.

Trends 70

Trends Consumers Apparel Innovation 70

NetBase

MARCH 23, 2020

As the fear of a global pandemic is upon us, consumers are being forced to adapt to new ways of living and socializing, as school and work closures leave millions in seclusion at home. The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? Box Office Bust.

Entertainment 67

Entertainment Innovation Consumers Banking 67

Michelli Experience

MAY 9, 2017

If the brand tries the faster delivery option for example, but it doesn’t have the desired sales or loyalty impact, those leaders reverse course to explore other trial possibilities before they make an enterprise-wide modification.

Innovation 113

Innovation Customer Experience Social Media Loyalty 113

Hallmark Business Connections

MARCH 23, 2021

It’s also about treating cats and dogs to love and surprises (minus the chocolate, of course, which is unhealthy for our furry friends). It’s messaging that touches consumers during any kind of life event that’s important to them, such as anniversaries and birthdays. Oh, and Valentine’s Day ? Don’t overthink it, and start simple.

Consumers 52

Consumers Marketing Strategy Touchpoint 52

Lumoa

JULY 17, 2023

As part of the change, organizations need to challenge the status quo, experiment, and of course, become comfortable with failure. There are many studies that highlight consumers’ rising expectations regarding service quality. Moreover, the same source says that 56% of consumers anticipate entirely personalized offers.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

One Millimeter Mindset

DECEMBER 15, 2021

Why not leverage existing core competencies with a smidge more of creativity and innovation? Smart teams and organizations explore the innovation and creativity which reside at the edges of (and beyond) their core competencies. Consequently, you do not cease to be a consumer when you enter the workplace. Are you in or out?

Innovation 90

Innovation B2C Course Leadership 90

Maru Group

MARCH 16, 2021

Then we layer on choice-based methodologies to replicate how consumers behave when faced with decisions. By evaluating research issues through both System 1 and System 2 lenses, we provide a connected and holistic view of consumer response. Of course, innovative approaches need special testing techniques.

Sports 52

Sports Innovation Social Media Culture 52

Blake Morgan

FEBRUARY 20, 2024

AutoCar Trucks, a manufacturer of heavy-duty vocational trucks, takes a unique approach by selling directly to consumers, giving them more control over the buying process and fostering closer relationships. He emphasizes, “We’re looking at creating new ways of doing things because we are direct to consumer.

Automotive 52

Automotive Industry Customer Experience Competitive Advantage 52

Lithium

DECEMBER 21, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes.

Innovation 52

Innovation Social Media Analytics Brands 52

Lithium

NOVEMBER 10, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes.

Innovation 52

Innovation Social Media Analytics Brands 52

Experience Investigators by 360Connext

MAY 7, 2024

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. AI personalizes the customer experience by creating proactive offers and predicting service needs, seamlessly connecting consumers with what they need and want through their preferred channels. We know you might not feel ready.

Strategy 143

Strategy Customer Experience Self Service How To 143

Joe Rawlinson

JANUARY 31, 2018

In fact, companies the world over experience the same predicament: trying to repeatedly and successfully convey how their products or services can benefit consumers. Instead, find new and innovative ways to educate them about why your offerings can solve a need in their household or simply provide some form of comfort and satisfaction.

Consumers 83

Consumers Tools Brands Marketing 83

CX University

MAY 16, 2023

Therefore, it is crucial for companies to focus on improving customer experience by investing in global professional development with online courses. Engaged employees are more likely to deliver exceptional service, be productive, and create a positive work culture that encourages teamwork and innovation.

Employee Engagement 98

Employee Engagement Engagement Customer Experience Advertising 98

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations.

Trends 221

Trends Customer Service Chatbots Omni-Channel 221

Maru Group

FEBRUARY 15, 2021

With all the buzz around meal kits in a time of increased at-home cooking, and with so little known about how consumers feel, behave, and think about meal kits, we explored some current trends and sentiments toward the meal kit space. Utilizing this approach, we provide insights to both understand and close the consumer Say/Do gap.

Innovation 52

Innovation Consumers Brands Connections 52

NetBase

APRIL 2, 2020

As consumers everywhere are faced with product shortages, what is considered disposable and what can be re-used has changed amid the outbreak of the Coronavirus. And you can color businesses and consumers Covid-green, from these supply chain disruptions. What Isn’t Readily Available & Rethinking Consumables.

Consumers 52

Consumers Hospitality Government Fashion 52

C3Centricity

MAY 20, 2019

However, despite this, I believe that the hospitality industry has a lot it can learn from consumer packaged goods (CPG). Research from Forbes shows that 81% of consumers’ purchase decisions are influenced by their friends’ social media posts. Both the hospitality and CPG industries have their customers at their heart. ” #4.

Industry 218

Industry Strategy Hospitality Hotels 218

C3Centricity

JULY 3, 2019

We all expect most things that we use or consume to be intuitive these days. What I particularly like about what Nestle has done, is to combine mandatory information on nutritional values, with useful information for the consumer. It has become something that consumers are used to seeing – and reading.

Multi-Channel 198

Multi-Channel Consumers Social Media Connections 198

NetBase

DECEMBER 25, 2018

And it’s timely, as the AI concept (for a significant number of consumers) comes with a lot of disquieting connotations, mixed with excitement. So it’s not only businesses that need to ease in to the AI realm – many consumers will need to be gently and convincingly coaxed to buy in.

Innovation 40

Innovation Analysis Government Analytics 40

Hero Digital

JANUARY 23, 2019

Omnichannel innovation is now required for all brands in the industry, from direct-to-consumer startups to traditional behemoths. But we believe that disruptive innovation doesn’t have to feel like a science fiction movie or like the industry futurists’ view of what shopping will be like in 2030. But we disagree.

Retail 40

Retail Innovation Omni-Channel Chatbots 40

TechSee

OCTOBER 9, 2018

Millennial consumer attributes. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 Support the DIY culture: Focus on consumer enablement and empowerment through self-service. She’s a Millennial. Personalization.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

CSM Magazine

FEBRUARY 7, 2024

Whether you’re an early bird who devours course materials with your morning coffee or a night owl who hits the books after the kids are in bed, online programs are structured to fit into your unique schedule. E-learning courses provide exposure to data analytics tools and techniques that are essential for unlocking customer insights.

Case Study 52

Case Study Course Study Customer Satisfaction 52

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

Customer Service 81

Customer Service Loyalty Programs Retail Loyalty 81

Experience Investigators by 360Connext

JUNE 1, 2017

Ok that’s not really accurate, of course. It’s not always about the sexy innovation. Stop talking about innovation, and just do it! Karen from Salesforce also talked about innovation, and how challenging today’s pace can be. They believe in co-innovating with customers.

Net Promoter Score 165

Net Promoter Score Effort Score Innovation Culture 165

ShepHyken

MARCH 31, 2024

Of course, there’s more! According to our customer experience research , only 18% of consumers in the US believe the government delivers great customer service. Why stagnate when you can innovate? And when you combine it with meeting the customer’s service needs and expectations, you go to another level.

Customer Service 84

Customer Service Government B2B B2C 84