GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . Here’s another example on how to calculate ROI with this information. Prove the ROI of CSAT with consistency.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

InMoment XI

FEBRUARY 24, 2022

Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. but the point is that storytelling connects humans together—and it can do the same with your customers and executives. We know that customer experience can be a tough sell—after all, your business has so many priorities!

Tips 493

Tips ROI Metrics Touchpoint 493

CloudCherry

SEPTEMBER 18, 2018

Getting buy-in on CX initiatives from executives can be an impossible task when they can’t clearly connect the dots to see a return on their investment. . The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry. Watch it On Demand. Read her full bio here.

Financial 186

Financial Measurement Leadership Resources 186

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What are best practices for measuring ROI when making improvements to the customer journey?

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

CloudCherry

SEPTEMBER 18, 2018

Getting buy-in on CX initiatives from executives can be an impossible task when they can’t clearly connect the dots to see a return on their investment. . All webinar attendees will also receive a full download of Maxie Schmidt’s report – a $499 value. Register now to secure your spot. Read her full bio here.

Financial 150

Financial Measurement Leadership Resources 150

CloudCherry

SEPTEMBER 18, 2018

Getting buy-in on CX initiatives from executives can be an impossible task when they can’t clearly connect the dots to see a return on their investment. . The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry. Watch it On Demand. Read her full bio here.

Financial 150

Financial Measurement Leadership Resources 150

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What are best practices for measuring ROI when making improvements to the customer journey?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What are best practices for measuring ROI when making improvements to the customer journey?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

InMoment XI

APRIL 13, 2022

As much as the mathematical connections are crucial, so are the practical ones. If you’re looking for more resources and insight into CX metrics and ensuring your CX program delivers business value (ROI) to your organization, watch this webinar with third-party analyst firm, Forrester, to learn the answers.

Metrics 260

Metrics NPS Infographics Effort Score 260

SurveySensum

SEPTEMBER 8, 2023

Host Exclusive Events: Organize events or webinars exclusively for your advocates. This not only strengthens their connection to your brand but also provides them with valuable content to share with their networks. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0:

NPS 52

NPS ROI Social Media Effort Score 52

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

inmoment

JULY 13, 2020

Customer experience (CX) programs can usher in meaningful transformation, a more robust bottom line, and a better experience for customers, yet proving all of this ROI can be challenging for the CX teams and practitioners helming such efforts. Want to learn more about CX ROI, governance for success and more? Business Metrics.

ROI 52

ROI Net Promoter Score Effort Score Customer Experience 52

CloudCherry

MARCH 28, 2019

CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Connecting CX to ROI. Are you being sold vague intangible ROI metrics or are you given a direct connection between CX and the money?

Customer Journeys 231

Customer Journeys CEM NPS ROI 231

Gainsight

FEBRUARY 22, 2024

From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers. With B2B communities maturing, there’s a growing emphasis on measuring the ROI of community programs and expanding their scope to address broader business objectives.

Management 52

Management Gamification ROI Trends 52

BirdEye

MAY 11, 2023

It is important for mortgage businesses to find and connect with customers on their preferred social networks. When prospective customers see that others have had a good experience, they are much more likely to connect with you. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

Social Media 98

Social Media How To Return on Investment ROI 98

Lithium

AUGUST 17, 2022

Proving ROI in marketing takes a vastly different approach than the next day's Metrics. Leave a comment below to get connected with a Khoros staff member to answer any questions you may have to expand your knowledge. Khoros Marketing Deep-dive webinar. There is T.V., Take a look below at the resources to deepen your learning!

ROI 52

ROI Marketing Social Media Analytics 52

Maru/HUB

MAY 14, 2018

Last year’s webinar we held revealed that over 98% considered themselves to be “under pressure” to demonstrate ROI from their customer experience programme. Download our paper to discover how to compete on Customer Experience and increase ROI. Customer Experience and ROI appeared first on Maru/Syngro. And finally….

ROI 49

ROI Customer Experience Competitive Advantage Financial 49

Alliance by IFS

JANUARY 30, 2017

This new class of “connected customers” now measures the success of their interactions with service organizations against the experiences they have had with other types of services such as FedEx, Amazon, and Uber. Because there is a clear return on investment (ROI) both in efficiency and cost savings, as well as in customer relations.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

Totango

JANUARY 4, 2019

They must stand as opportunities for connection, chances to demonstrate how your company knows what each and every customer deserves. To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

delighted

APRIL 25, 2022

Friendbuy is a complete solution that helps you scale your referral program, offering customizable referral templates for email, SMS, link and social; detailed analytics with A/B testing capabilities; and all the integrations you need to connect your referral campaigns to the rest of your tools. Step 4: Maximize ROI with A/B tests.

NPS 60

NPS CRM Ecommerce Retail 60

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. But most significantly, you are able to connect your Customer Story to your Money Story.

How To 208

How To Self Service Banking Customer Satisfaction 208

Gainsight

MARCH 15, 2024

We recently sat down with Kait Masters, Community Development Manager, HoneyBook, in our recent webinar, Simple Start, Exponential Impact. During the webinar, Masters shares her insights on how to go about creating a community from scratch, and gives us an inside perspective on the immediate success Honeybook realized with their community.

Self Service 52

Self Service Sports Case Study Resources 52

NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. What is the expected ROI? The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1

ROI 119

ROI CEM Consulting System 119

NICE inContact

JULY 13, 2016

inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. Register now for the webinar!

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

Lithium

NOVEMBER 2, 2021

With this year's Autumn Innovation Release , we’ve made it more painless than ever to build AI-powered chatbots, connect with your peers, create simple and secure interactions, and ultimately build trust with your customers and prospects. Time to start seeing actual ROI on your promoted posts. Advanced CX Insights Webinars Watch now.

Self Service 52

Self Service Chatbots ROI Innovation 52

InMoment XI

OCTOBER 24, 2023

InMoment champions the cause of empathetic listening, and with speech analytics, every conversation becomes a bridge to deeper understanding and connection. Watch this insightful webinar to gain more insights and elevate your customer experience game. What Are Predictive Analytics? The future, they say, is a mystery.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. Customer-focused businesses are beginning to leverage their support teams’ connection to the customer in ways that help the business grow. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Self Service Software Return on Investment 40

TechSee

JANUARY 4, 2022

A Year of Connection. A Year of Connection. 2021 meant that we could finally have deeper connections with our communities. And not just events, we also hosted 11 webinars with the goal of introducing cutting-edge technologies to global industries. 2021 Year in Review. A Year of Growth. A Year of Recognition.

Self Service 109

Self Service Insurance Innovation Infographics 109

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Online Webinars Webinars are a very popular form of training, simply because they offer many of the benefits of in-person training at a much lower cost.

Training 52

Training Course Consulting Software 52

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM Conference 74

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 59

Social Media Tips Sales Advertising 59

CSM Magazine

MAY 16, 2023

It’s a low-cost, high-value ‘try before you buy’ option which offers great insights and significant ROI.” To support the launch, Sabio is hosting a webinar with financial services firm, NewDay, on Tuesday, June 13 th.

Groups 52

Groups Analytics Interaction Consulting 52

Alliance by IFS

DECEMBER 18, 2018

With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. ” ROI of IoT: Organizations continue to struggle with getting their customers to connect, but IoT can help. We hope you enjoy them.

Resources 83

Resources Infographics ROI Social Media 83