Think Customers

AUGUST 30, 2021

The sales world is forever altered, thanks to pandemic-fueled digital transformation across entire enterprises. In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon.

B2B 59

B2B Sales CRM Video 59

SurveySensum

SEPTEMBER 8, 2023

Host Exclusive Events: Organize events or webinars exclusively for your advocates. This not only strengthens their connection to your brand but also provides them with valuable content to share with their networks. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0:

NPS 52

NPS ROI Social Media Effort Score 52

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. Ask “What does Sales need?” “How How can I help Product?”

How To 208

How To Self Service Banking Customer Satisfaction 208

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

Lithium

AUGUST 17, 2022

Proving ROI in marketing takes a vastly different approach than the next day's Metrics. This keeps your brand top of mind for your customers, which highly increases your sales down the line. Leave a comment below to get connected with a Khoros staff member to answer any questions you may have to expand your knowledge.

ROI 52

ROI Marketing Social Media Analytics 52

NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. What is the expected ROI? The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

TechSee

JANUARY 4, 2022

A Year of Connection. Simplifies warranty registration and quickly captures customer information for upselling opportunities and long-tail sales. We answered the call of sales teams everywhere by releasing new capabilities that help sales reps walk potential customers through for instance: contracts. A Year of Connection.

Self Service 109

Self Service Insurance Innovation Infographics 109

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. Customer-focused businesses are beginning to leverage their support teams’ connection to the customer in ways that help the business grow. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Self Service Software Return on Investment 40

SurveySparrow

APRIL 23, 2023

Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI).

B2B 52

B2B Marketing Social Media Advertising 52

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Sales Velocity is another key to LTV. Sales Velocity is influenced in this order, from bottom to top of this list: MRR (monthly recurring revenue; a customer’s repeat purchases). XM annuities generate massive ROI.

Metrics 62

Metrics Management Effort Score ROI 62

Magellan Solutions

NOVEMBER 10, 2023

You can connect with the appropriate audience by producing worthwhile content, improving websites for search engine optimization , and utilizing digital tactics. Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most.

Marketing 52

Marketing Case Study ROI Return on Investment 52

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Seaton CX

NOVEMBER 1, 2022

You attended all those free webinars in the early days of the pandemic, before we all got so sick of Zoom meetings we wanted to claw our own eyes out. Alcohol sales plummet. Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. Think about it. Everyone is bought-in on January 1.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. If your brand’s sales and customer service departments aren’t working closely together, they should be.

Sales 40

Sales Customer Service Poor Customer Service Social Media 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

SurveySparrow

NOVEMBER 30, 2021

Zapier helps you connect your favorite apps to HubSpot with just a few clicks, without having to write any code. All you have to do is set up Zaps to connect and move information between HubSpot and your apps. Once you connect your WordPress site with HubSpot, you can: sync your contacts’ email and other information to the HubSpot CRM.

CRM 52

CRM eBook Effort Score Meeting 52

CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Video 52

Video Communication Training Social Media 52

Joe Rawlinson

JANUARY 31, 2018

Of course, blog posts should also include and provide sales opportunities. At the end of each blog post, look for ways to include backlinks to specific sales pages in order to create a more seamless buying experience. Conduct Webinars to Answer Questions in Real Time. Educate Through Email Marketing.

Consumers 83

Consumers Tools Brands Marketing 83

Beyond Philosophy

MARCH 20, 2017

Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers. Instead, what buyers want is a stellar sales experience where they can learn something new, and marketing content that educates and makes them smarter. Marketing and sales need to collaborate.

Customer Centricity 137

Customer Centricity Case Study Sales ROI 137

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

NobelBiz

NOVEMBER 20, 2023

Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls. Regular webinars and training materials can be instrumental in helping your team maximize the use of the new system​.

System 103

System Communication Contact Center Self Service 103

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. This can lead to increased customer satisfaction and loyalty, as well as improved sales and revenue. Since then, the CDP market has grown rapidly.

Call Center 98

Call Center Software Data Contact Center 98

Totango

FEBRUARY 14, 2020

It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team.

Customer Success 98

Customer Success Marketing Case Study Study 98

ChurnZero

APRIL 15, 2022

If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. SalesIntel is a leading sales intelligence platform and B2B contact data provider.

ROI 98

ROI Data Examples Report 98

Feedbackly

OCTOBER 30, 2023

By doing this, you can even see directly how happier customers spend more – you can see an ROI of your experience optimization efforts. More importantly, these insights guide decision-making, helping businesses identify areas for improvement, prioritize initiatives, and personalize interactions to create meaningful connections.

Customer Journeys 52

Customer Journeys Customer Experience Effort Score Touchpoint 52

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

NetBase

JULY 3, 2020

And here are some stats to consider as you weigh your options: Fireworks sales are up as much as 200% this year. Looking at clusters of topics surrounding the Fourth of July, we see everything from cancelled displays to firework sales. The sooner you get ahead of it, the better your ROI will be. On average, Americans spend $6.8

Brands 95

Brands Marketing Travel Advertising 95

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

BirdEye

MARCH 11, 2024

How to connect with your audience through hashtags? In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. How to create a memorable hashtag strategy for your brand? What’s the ‘3×3’ hashtag strategy?

Social Media 70

Social Media Trends Analytics Connections 70

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? But organizing and facilitating a forum for your customers and industry to connect over the pains and passions of a shared profession is one of the most organic and authentic ways to build loyalty. “As Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Gainsight

OCTOBER 19, 2021

For example, SaaS companies invest a huge amount of money in their Marketing and Sales to acquire new customer logos every year. Every dollar invested in CS goes further than those invested in Sales and Marketing. . Map the costs of acquiring those tools with the ROI and figure out what is essential to include in your budget.

Resources 52

Resources Customer Success ROI Metrics 52

ChurnZero

MAY 17, 2019

Research has shown that the trend towards connecting Customer Success to revenue is growing ever stronger, but there is still much to be done. To delve more into this idea, earlier this week we partnered with the Customer Success Association to bring you a webinar on the topic of – The Case for Billable Customer Success.

Customer Success 64

Customer Success ROI Sales Groups 64

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. Human Capital ROI.

Analytics 98

Analytics Metrics Examples Survey 98