Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Webinars & Events Some event areas are limited to Khoros customers only. Google Connect | Google Office | San Francisco | Nov 10. Available On-demand. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something.

Roadmap 59

Roadmap Sports Metrics Software 59

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. Effective webinars should provide value on their own.

Training 52

Training Course Consulting Software 52

Kayako

MARCH 9, 2017

“Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Helping to roadmap the releases means Support can identify and handle minor bugs, and also to communicate the correct issues to customers or engineers.”. Train customers through webinars. You may also have some of your own!

Self Service 178

Self Service Customer Service Roadmap Customers 178

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Advanced Communities product webinars Watch now. Available On Demand. Communities.

Roadmap 52

Roadmap Metrics Government Tips 52

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Learn more about NobelBiz OMNI+.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

GetFeedback

JULY 19, 2019

They’re giving you a roadmap to fix whatever it is that ails your business. In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

Data 262

Data How To Social Media Effort Score 262

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Lithium

NOVEMBER 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. It’s been a while since our last event in San Francisco, so to mark this return, we’re teaming up with our partner, Google, to bring you a Connect event packed with discussions, networking, and lunch with a view! Available On-demand.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

COPC

OCTOBER 26, 2023

With Quiq, businesses can embrace AI’s potential while ensuring that the essence of human connection remains intact. Webinar Series A Vision for AI in Customer Support This webinar series explores the potential of AI to revolutionize both front-end processes that impact customer interactions and back-end operations.

Technology 77

Technology Customer Experience Self Service Customer Journeys 77

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success. In the webinar.

Roadmap 41

Roadmap Exercises Strategy Customer Engagement 41

Kitewheel

MAY 18, 2021

In a recent webinar , Mark Smith shared some of the key ways to drive great customer experiences with journey orchestration. Then, turn journey mapping from a static exercise to a roadmap for action. Turn Journey Mapping Into A Roadmap For Action. In this blog, we explore three ways you can supercharge your customer experience.

Customer Journeys 52

Customer Journeys Customer Experience How To Roadmap 52

NobelBiz

NOVEMBER 6, 2023

Predictive Dialers: These tools automatically dial a list of phone numbers, connecting agents to live calls while filtering out busy signals, voicemails, and unanswered calls. Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Lithium

FEBRUARY 3, 2021

If you haven’t already, join the CMAD Discussions on Atlas , where you can continue to connect, learn, and share ideas among fellow experts. Here’s to resilient communities and their fearless community managers leading the way in 2021 — representing the best of human and digital connection. Webinars & Events. Thank you! _.

Self Service 52

Self Service Guidelines Roadmap Tips 52

Lithium

APRIL 12, 2022

Voice Integration into Khoros Care vis Amazon Connect. If you haven’t guessed already, we’re now adding voice support to Khoros for Contact Centers through our new integration with Amazon Connect. Available to early adopters, brands can now offer customers the ability to connect on any channel they choose. We listened to you.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

Gainsight

MARCH 19, 2020

We hosted a webinar with Slack on this topic. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. The funny thing is that we ran out of time during that preceding week to change our roadmap much at all. Watch the recording here! Turn On Video.

Customer Success 85

Customer Success Tips Video Roadmap 85

Totango

JANUARY 12, 2022

A CSM works hand-in-hand with customers, guiding them through the customer journey and fostering a positive connection. How do you navigate your customers’ product desires with the product team’s roadmap initiatives? Being a Customer Success Manager (CSM) can be an extremely rewarding career.

Customer Success 95

Customer Success Management How To Leadership 95

Lithium

MAY 4, 2021

HubSpot, Slack, and Community Growth : After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Conference 52

Conference Analytics Social Media Roadmap 52

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.

Customer Journeys 44

Customer Journeys Effort Score Social Media Omni-Channel 44

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Product usage data has obvious benefits for product teams who are constantly working to prioritize roadmap and understand how to create features customers love to use.

NPS 59

NPS Effort Score Training Roadmap 59

Gainsight

AUGUST 6, 2021

Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect. This is also a great opportunity to connect the Product team with the customer directly so they can do more discovery and understand the gap.

Customer Success 52

Customer Success Roadmap How To Feedback 52

SurveySparrow

AUGUST 28, 2023

5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. 9 Community Engagement User Forums: Create online user forums where users can connect with peers, ask questions, and share best practices. Tailor webinar topics to meet these demands.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Lithium

JULY 5, 2022

TikTok available for all Care users All Care instances can now be connected to TikTok without the need to contact our Support team to enable the integration. Webinars & Events Some event areas are limited to Khoros customers only. Beyond the Roadmap: TikTok & Talkwalker Deep Dive Watch now. Salesforce Connector 4.3

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

CSM Magazine

JANUARY 25, 2022

In a world where ‘work from anywhere’ has become the norm, how do organisations manage the efficient scheduling and forecasting of their staff while keeping teams connected and meeting service levels? Creating the CX and EX vision to drive the technology roadmap. Many believe modern contact centres have become far too complex.

Average Handle Time 52

Average Handle Time Roadmap Interaction Technology 52

Confirmit

APRIL 15, 2019

Webinar Details. In this webinar, Jeanette McBride, Director of Customer Experience at Ecore will join Confirmit’s consultant, Brad Linville, as they discuss how: Ecore designed a comprehensive program to collect and connect insights throughout the customer journey. Voice of the Customer Webinars. REGISTER HERE.

Customer Journeys 40

Customer Journeys Customer Experience B2C Roadmap 40

CustomerSuccessBox

JUNE 21, 2022

Making a connection with the customer is essential before they’re onboarded. Try hosting Customer onboarding webinars depending on your customers and the stage at which they are in. Webinars, blogs, white papers, e-books, etc., Once done, you can create intervention tasks if a customer deviates from the planned roadmap.

Strategy 52

Strategy Customer Retention Video Resources 52

Avaya

APRIL 10, 2019

In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. And register for our upcoming webinar on April 18: Learn How a 95% Increase in Customer Wins is Possible with DCX+AI.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

Talkdesk

MARCH 12, 2020

In particular, Talkdesk’s “clicks — not code” integration capabilities let Lundberg easily connect Talkdesk with external systems, without relying on IT. Avoiding the process of obtaining a phone number for a voicemail box, or connecting to a PBX saves a lot of time and effort,” Lundberg explained. Integration points are really nice.

Omni-Channel 60

Omni-Channel Customer Journeys Self Service Contact Center 60

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Smart Help for Int’l Business : Realize Your Global Roadmap.

Resources 52

Resources Self Service Case Study Innovation 52

Amity

MAY 4, 2016

The goal of any business is to connect with its customers and forge bonds of both trust and loyalty. Here are 3 Unique Methods For Connecting With Customers. ProductPlan - (Score = 1833)ProductPlan develops strategic planning and product roadmap software for product teams. Think about how much effort you exert every day.

Customer Base 48

Customer Base Tools Effort Score Roadmap 48

NetBase

OCTOBER 12, 2018

We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Watch the full webinar for examples of brands using Brand Passion in this way. Watch the webinar to learn which brand is succeeding with an army of micro-influencers. Which metrics matter most as you strive to change that statistic?

Social Media 49

Social Media Analytics Metrics Airlines 49

Experience Investigators by 360Connext

JUNE 1, 2015

Did you miss the webinar? Setting goals creates the roadmap to positive gains. While delighted to help create a better living experience through improving the customer experience with 360Connext, Jon also enjoys cooking, decorating, squishing his toes in the mud, and connecting with his creative side in any way he can.

Brands 110

Brands Roadmap Retail Video 110

Oracle

JANUARY 15, 2021

I recently had the chance to connect with the back office team at the Tampa Bay Lightning , the reigning Stanley Cup Champions of the National Hockey League. They can provide clear marketing attribution dashboards to help optimize communication channels and provide a roadmap for next steps to connect with customers.

Sales 52

Sales Marketing Sports Roadmap 52

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B Customer Journey Touchpoint Mediums. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Social media posts and ads.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115