Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now.

Roadmap 52

Roadmap Metrics Government Tips 52

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

COPC

OCTOBER 26, 2023

The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. With Quiq, businesses can embrace AI’s potential while ensuring that the essence of human connection remains intact. While AI enhances efficiency, the human element remains vital for building connections.

Technology 78

Technology Customer Experience Self Service Customer Journeys 78

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

Roadmap 41

Roadmap Exercises Strategy Customer Engagement 41

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. We also engaged in a great Q& session with Jackie that we wanted to re-share with you. Q&A Recap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Lithium

MAY 4, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Webinars & Events. Engaging Atlas Discussions. Register Now.

Conference 52

Conference Analytics Social Media Roadmap 52

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Don’t Make Ads for TikTok; Make Outstanding Content The days of ad views equaling positive customer engagement are over. Guerrilla Marketing via TikTok can change that.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Beyond engaging users with training you have, PLG tactics can also let you gain insight on how you continue to refine and expand your training and user resources.

NPS 59

NPS Effort Score Training Roadmap 59

SurveySparrow

AUGUST 28, 2023

5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. 9 Community Engagement User Forums: Create online user forums where users can connect with peers, ask questions, and share best practices.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Gainsight

AUGUST 6, 2021

Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect. Outline which metrics can be tracked to measure if your customers are engaged with the new features. Look for ways your Product team can engage your customers more directly.

Customer Success 52

Customer Success Roadmap How To Feedback 52

Oracle

JANUARY 15, 2021

I recently had the chance to connect with the back office team at the Tampa Bay Lightning , the reigning Stanley Cup Champions of the National Hockey League. Instead, they concentrated on increasing engagement with the emails sent by targeting their messages to the right audience.

Sales 52

Sales Marketing Sports Roadmap 52

CSM Magazine

JANUARY 25, 2022

In a world where ‘work from anywhere’ has become the norm, how do organisations manage the efficient scheduling and forecasting of their staff while keeping teams connected and meeting service levels? Getting the research, design and testing right will avoid costly mistakes and keep customers and employees happy through closer engagement.

Average Handle Time 52

Average Handle Time Roadmap Interaction Technology 52

NetBase

OCTOBER 12, 2018

We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Engagement. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. Relative Engagement. Here are some highlights surrounding each: 1.

Social Media 49

Social Media Analytics Metrics Airlines 49

Avaya

APRIL 10, 2019

It can measure customer sentiment and success, engage customers, assist agents to serve customers, and much more. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. AI is finding a comfortable home in the contact center.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

Talkdesk

MARCH 12, 2020

In particular, Talkdesk’s “clicks — not code” integration capabilities let Lundberg easily connect Talkdesk with external systems, without relying on IT. In its 30-year history in customer engagement and relationships, Humach has first-hand expertise with the growing importance of customer self-service. The customer is changing.

Omni-Channel 60

Omni-Channel Customer Journeys Self Service Contact Center 60

SurveySparrow

NOVEMBER 29, 2023

Active engagement in socially responsible initiatives and supporting environmental causes. Responsive customer support and engagement to address concerns and feedback. Streamlined Decision-Making A product concept is a roadmap for decision-making throughout the product development process. Importance of Product Concept 1.

Consumers 52

Consumers Innovation Loyalty User Experience 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Adoption may occur on the customer’s initiative or be prompted by proactive client engagement strategies such as in-app messages and email links to tutorials. B2B Customer Journey Touchpoints: A Guide for CS Teams. Blog content.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

Circular Edge

JUNE 17, 2020

Challenged with a dramatic increase in online orders due to the pandemic, KIND engaged CE to help empower their service teams with a customized JDE sales order solution to reduce manual, error-prone tasks and fulfill orders equitably. Connecting with new & longtime JDE friends over Zoom.

Resources 52

Resources Case Study Study Conference 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%. This can include customer support, tutorials, webinars, and documentation. But how do we do that?

Tools 52

Tools Feedback Analysis Survey 52

Gainsight

OCTOBER 30, 2018

Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies. Not only is this the Age of the Customer, but it’s also the age of social connectivity. Social media, like LinkedIn and Facebook, make it easier for people to network and connect with peers. 2: Churn is scaring away investors.

ROI 61

ROI Customer Retention Social Media Roadmap 61

ChurnZero

APRIL 26, 2019

Only by understanding the end goals (a satisfied and productive team member) can you develop the roadmap to get there. These methods can not only engage your new employees but can also re-engage members of your team that are in the middle of their career. . Upcoming Webinar. Blog Author: Alex Weihmann.

Tips 58

Tips Metrics Customer Success Training 58

SmartKarrot

MARCH 21, 2023

Develop trusting connections with our clients and their key stakeholders, such as VP-level executives, to better understand their needs and spot commercial value-creating potential. Work together with the product development team to modify the product roadmap in response to client comments and market developments.

Customer Success 19

Customer Success e-support Consulting Roadmap 19

SmartKarrot

JANUARY 7, 2022

Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Collaborate with team members to develop key metrics, including engagement, member feedback, and cost savings, to help predict and improve customer retention and expansion.

Customer Success 19

Customer Success Roadmap Consulting Customer Satisfaction 19

Lithium

JUNE 7, 2022

“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September.

Self Service 10

Self Service Social Media Roadmap Gamification 10

ProProfs Chat

JULY 6, 2018

The experiences we provide today must meet the functional needs of the customer in a consistent and reliable way, but must also engage them with our brand. The experience itself – and the level of engagement (e.g. Engage them and listen to them. Be excited to engage with a customer. Show gratitude. Tal Shnall.

Customer Service 100

Customer Service Tips Culture Customers 100

ThriveableBiz

JANUARY 26, 2021

If you want more info on what Janice does check out her website [link] If you’d like to register for Janice’s upcoming webinar just follow this link For a quick teaser…check out this video Or the full episode here . And it gives you the structure and it gives you what I like to call a roadmap for getting there.

Innovation 52

Innovation Sports System Management 52

Amity

DECEMBER 14, 2016

2-3pm Customer Training: We offer one-hour customized webinar-style training sessions for all of our Enterprise customers. We want to ensure that our customers know what services are available to them, how to manage the account and most importantly, ensure they have a friendly face (voice) to connect with anytime they need anything.

Customer Success 48

Customer Success Management Roadmap Training 48

SmartKarrot

JULY 16, 2021

Empower customers to connect their goals and challenges with the solution in monday.com. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Take ownership of new accounts and manage their onboarding.

Customer Success 10

Customer Success Healthcare Consulting Roadmap 10

ChurnZero

SEPTEMBER 6, 2019

Coming armed with stats and a roadmap to success will help make your case. Marketing helps connect the people to the brand. Upcoming Webinar. a dd efficiency to the team?) Secondly consider how these initiatives line up with your company’s overarching goals (growth, customer satisfaction and so on.) .

e-support 49

e-support Sales Roadmap Customer Success 49

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Southwest Airlines: Since Southwest Airlines was using the hub and spoke type of operating flights, a huge percentage of its passengers had to choose connecting flights.

Strategy 52

Strategy Marketing Advertising Airlines 52

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses.

Training 52

Training Course Consulting Software 52

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. To benefit from CX Intelligence and future developments, here are five ways to engage with the fully blended Calabrio: 1.

Brands 221

Brands Social Media Roadmap Contact Center 221

ClientSuccess

AUGUST 27, 2019

Ultimately, this was a lesson in preparation; now I make a conscious effort to understand as much as I can about a customer before actually engaging with them. Join networks, read blogs, attend webinars, and participate in your local meetups. . Building relationships is critical, particularly for champion engagement. Question 5.

Software 40

Software Customer Success Culture Customers 40

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Prioritize agent wellbeing and mental health.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SmartKarrot

NOVEMBER 4, 2020

provider engagement, clinical impact, and ROI), demonstrating a strategic command of the customer’s experience and linking results to the customer’s key business objectives. Empower customers to connect their goals and challenges with the solution. Build, own, and execute client success and engagement plans.

Customer Success 10

Customer Success ROI Roadmap Consulting 10

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. To benefit from CX Intelligence and future developments, here are five ways to engage with the fully blended Calabrio: 1.

Social Media 190

Social Media Roadmap Contact Center Analytics 190