Lithium

NOVEMBER 1, 2022

NEW Coaching Video: NPS/CSAT Enable users to privately share their feedback with your brand after a customer service interaction. Gain real-time one question feedback from your customers and save time and time from larger surveys. Webinars & Events Some event areas are limited to Khoros customers only. Read on to find out.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. Adjust your tours and tutorials based on their feedback.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem.

Customer Success 52

Customer Success Roadmap How To Feedback 52

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data. Product experience is a primary driver of customer experience.

NPS 59

NPS Effort Score Training Roadmap 59

Lithium

MAY 4, 2021

HubSpot, Slack, and Community Growth : After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Conference 52

Conference Analytics Social Media Roadmap 52

Gainsight

MARCH 19, 2020

We hosted a webinar with Slack on this topic. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. The funny thing is that we ran out of time during that preceding week to change our roadmap much at all. Watch the recording here! Turn On Video.

Customer Success 85

Customer Success Tips Video Roadmap 85

Confirmit

APRIL 15, 2019

Webinar Details. Just a series of silo-entrenched feedback points and a very limited view of what really mattered to customers. Voice of the Customer Webinars. Date: Tuesday, April 23. Time: 8am PDT, 11am EDT, 4pm BST, 5pm CEST. REGISTER HERE. How did this transformation occur? Join us to find out. REGISTER HERE.

Customer Journeys 40

Customer Journeys Customer Experience B2C Roadmap 40

SurveySparrow

NOVEMBER 29, 2023

Responsive customer support and engagement to address concerns and feedback. Streamlined Decision-Making A product concept is a roadmap for decision-making throughout the product development process. Utilize customer feedback and insights to refine and enhance the product concept, ensuring it resonates with the target audience.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Amity

MAY 4, 2016

One question CSMs often ask themselves is, “How can I scale the number of customers served, without sacrificing loyalty, user feedback and one-on-one focused training?” The goal of any business is to connect with its customers and forge bonds of both trust and loyalty. ” Well, look no further. Splashtop Inc.

Customer Base 48

Customer Base Tools Effort Score Roadmap 48

Gainsight

OCTOBER 22, 2020

In our Path to CPO webinar series , there seems to be a common theme among CPOs. From Marketing to Sales to Services, and even a CRM, the platform connects companies with tools they need to scale effectively. As Nick shared his viewpoint, Chris connected with his career path. . You have to be coachable. I talk to my customers.

Culture 52

Culture Feedback Financial Roadmap 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Wootric CX Blog

DECEMBER 9, 2020

During the webinar, he laid out planning elements you need to consider when building your CX program. It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Structure for success. Define the program.

Banking 52

Banking How To Effort Score Culture 52

CustomerSuccessBox

FEBRUARY 14, 2019

These features are to be connected to other features in such a way that it is difficult to stop using the product. Source: Maranda Ann Dziekonski’s presentation in the webinar “ How to start a career in Customer Success ”). Proactively provide feedback to the product team. Guide Sales on “right fit customers”.

Customer Success 67

Customer Success Management Case Study Study 67

ChurnZero

APRIL 26, 2019

Only by understanding the end goals (a satisfied and productive team member) can you develop the roadmap to get there. Unlike formal training programs, coaching programs result in personalized conversations and feedback that goes much deeper than traditional methods. Upcoming Webinar. Blog Author: Alex Weihmann.

Tips 58

Tips Metrics Customer Success Training 58

Amity

DECEMBER 14, 2016

2-3pm Customer Training: We offer one-hour customized webinar-style training sessions for all of our Enterprise customers. We want to ensure that our customers know what services are available to them, how to manage the account and most importantly, ensure they have a friendly face (voice) to connect with anytime they need anything.

Customer Success 48

Customer Success Management Roadmap Training 48

SmartKarrot

JANUARY 7, 2022

Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Collaborate with team members to develop key metrics, including engagement, member feedback, and cost savings, to help predict and improve customer retention and expansion.

Customer Success 19

Customer Success Roadmap Consulting Customer Satisfaction 19

ProProfs Chat

JULY 6, 2018

Besides having listening posts throughout the journey and surveys in which to obtain feedback, pick up the phone and call them. Connect emotionally with your customers to make them feel a sense of belonging and valued. We get real-time feedback in our inboxes and on our mobile devices. Creating a passionate, connected community.

Customer Service 100

Customer Service Tips Culture Customers 100

Lithium

JUNE 7, 2022

“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. It’s a way to connect with your customers while providing practical ways to find their answers. Communities.

Self Service 10

Self Service Social Media Roadmap Gamification 10

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

Data 262

Data How To Social Media Effort Score 262

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

ClientSuccess

AUGUST 27, 2019

Once this is understood, I’d recommend speaking with customers to collect feedback about what success actually looks like. Join networks, read blogs, attend webinars, and participate in your local meetups. . Let’s connect ! Consider how your software helps them to be successful, especially in terms of customer enablement.

Software 40

Software Customer Success Culture Customers 40

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Southwest Airlines: Since Southwest Airlines was using the hub and spoke type of operating flights, a huge percentage of its passengers had to choose connecting flights.

Strategy 52

Strategy Marketing Advertising Airlines 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. Effective webinars should provide value on their own.

Training 52

Training Course Consulting Software 52

Kayako

MARCH 9, 2017

This will assist you in giving thorough feedback to customers who are asking for new features, or when querying if a feature isn’t working. Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Train customers through webinars. When you gain more expertise, it boosts your career.”.

Self Service 178

Self Service Customer Service Roadmap Customers 178

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something.

Roadmap 59

Roadmap Sports Metrics Software 59

NobelBiz

NOVEMBER 6, 2023

Predictive Dialers: These tools automatically dial a list of phone numbers, connecting agents to live calls while filtering out busy signals, voicemails, and unanswered calls. This immediate feedback allows contact centers to adapt, personalize interactions, and resolve issues promptly, ultimately enhancing customer satisfaction and loyalty.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

SmartKarrot

JUNE 30, 2021

Customer feedback , responses, and engagement is critical to understand customers better. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. How to know where to improve? Well, that’s simple. Just ask your customers. Communicate in a relevant manner.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

ChurnZero

AUGUST 18, 2020

You can’t grow if the customer doesn’t achieve their objectives, provide feedback, and validate your value by advocating their results as social proof. That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. You can also share feedback with them.

Meeting 98

Meeting Customer Engagement Engagement Customer Success 98

ChurnZero

JUNE 5, 2020

This article was adapted from a portion of the webinar “ How to Streamline Onboarding to Reduce Churn ” presented by ChurnZero’s Bora Lee. Do: Create a Feedback Loop. That’s because customer feedback should permeate everything you do. But like data, what good is feedback if it’s not accessible and applicable?

Feedback 64

Feedback Leadership Customers Analysis 64

BirdEye

MARCH 17, 2023

Partnering with a HR small business consultant with existing industry connections and access to talent referrals can help you hire the right people and manage them well too. An inability to get authentic team feedback. Talent acquisition and human resource The right workforce is mission-critical for the success of any small business.

Consulting 98

Consulting Social Media Financial Strategy 98

SmartKarrot

MAY 19, 2022

Customer marketing connects with customers to engage regarding new product features, webinars, product usage help, and more. Instead, you need to ensure the product team has its own product roadmap. They need to know customer feedback to improve the product, usability, user experience, and value. contact-form-7].

Sports 10

Sports Customer Success Customer Centricity B2B 10

ProProfs Chat

SEPTEMBER 13, 2019

Two of the best ways to drive feature adoption are: by educating your customers (either through blog, webinars or any other type of content). It’s essential for every employee to see, listen, and react based on customer feedback. with subtle in-app experiences. It will improve your product. Categorize customer issues.

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

Pointillist

JULY 25, 2018

Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Pat yourself on the back if you managed to deploy before time!)

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

SurveySparrow

MARCH 16, 2019

If your clients need some assistance with collecting feedback (which, in our experience, all companies crave), you’ve found your gold! Zapier allows users to connect apps they use every day to automate tasks and save time. Zapier Agency Partner Program . Zapier has one of those partnership programs that every agency can use.

Marketing 75

Marketing Social Media e-support Video 75