Gainsight

AUGUST 6, 2021

How involved is your Customer Success team in product launches? Customer Success brings a deep understanding of customers’ needs and pain points. And when this is harnessed, it can empower Product teams to make better decisions that ultimately lead to more successful launches.

Customer Success 52

Customer Success Roadmap How To Feedback 52

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Roadmap Customers Groups 19

CustomerSuccessBox

FEBRUARY 14, 2019

The searches for the keyword ‘ Role of a Customer Success Manager ’ have been increasing since the last few years. As companies around the world are getting aware of the importance of Customer Success, the demand for seasoned Customer Success Managers (CSMs) is also increasing exponentially. Why is it so?

Customer Success 67

Customer Success Management Case Study Study 67

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success e-support Consulting Roadmap 19

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SmartKarrot

JANUARY 7, 2022

Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Checkr, Inc. As a Vice President of Customer Success, you will build and lead a world-class customer success team. Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn.

Customer Success 19

Customer Success Roadmap Consulting Customer Satisfaction 19

Gainsight

JULY 26, 2022

Customer success is fuel to create that efficiency, and can be the key driver of your modern growth engine. This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Customer Success is most powerful when it becomes a company-wide initiative.

NPS 59

NPS Effort Score Training Roadmap 59

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. There are even more functions beyond those, but the point is: customer success is still being defined. Below is a preview of how the team at InVision defines customer success. Monday is that day for me.

Customer Success 48

Customer Success Management Roadmap Training 48

Lithium

APRIL 12, 2022

Voice Integration into Khoros Care vis Amazon Connect. If you haven’t guessed already, we’re now adding voice support to Khoros for Contact Centers through our new integration with Amazon Connect. Available to early adopters, brands can now offer customers the ability to connect on any channel they choose.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

CustomerSuccessBox

JUNE 21, 2022

To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale. Making a connection with the customer is essential before they’re onboarded. Webinars, blogs, white papers, e-books, etc.,

Strategy 52

Strategy Customer Retention Video Resources 52

Amity

MAY 4, 2016

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. Yes, we recognize that some companies are a bit premature for a Customer Success Platform. However, that shouldn’t stop them from making their customers successful. Tools of the trade: Apps for customer success. Splashtop Inc.

Customer Base 48

Customer Base Tools Effort Score Roadmap 48

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Software 40

Software Customer Success Culture Customers 40

Avaya

APRIL 10, 2019

2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. In Nemertes’ 2018-19 Digital Customer Experience research study of 697 organizations, we found companies already are relying on AI to transform their customer experience.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Consulting Roadmap 10

SmartKarrot

MAY 24, 2021

Engaging with the Product Team to understand roadmap and implications for clients and advocate for the clients’ feature needs. Work with Incredible Health partners to identify and develop upsell and expansion opportunities across the customer base. Helping drive new business growth through greater client advocacy and referrals.

Customer Success 10

Customer Success Roadmap Customers Sales 10

SmartKarrot

NOVEMBER 4, 2020

Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success. Apply here: [link].

Customer Success 10

Customer Success ROI Roadmap Consulting 10

Amity

APRIL 7, 2016

In earlier blog posts, we talked about the importance of establishing the customer journey to drive success. The customer journey is a “roadmap” that takes the customer from point A to point B - from where they are today to where they will be in the future with the use of your product.

How To 63

How To Roadmap Customer Journeys Course 63

ChurnZero

APRIL 26, 2019

Your new Customer Success Manager only gets to experience their first day on the job once. The difference between an effective and ineffective employee onboarding experience determines the long-term success of a new Customer Success Manager (CSM). Tip 1: Think Like a Human Resources Manager.

Tips 58

Tips Metrics Customer Success Training 58

Gainsight

OCTOBER 30, 2018

Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies. If you’re one of the many trying to attract investors, you need to pay close attention to your customer attrition just as they will. Not only is this the Age of the Customer, but it’s also the age of social connectivity.

ROI 61

ROI Customer Retention Social Media Roadmap 61

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great! .

Resources 52

Resources Case Study Study Conference 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

ChurnZero

SEPTEMBER 6, 2019

Being a Customer Success Manager is difficult enough. . Based upon the premise that customer support should be more proactive than reactive, the value of CS cannot be understated. You Know the One – That Coworker Who Treats Customer Success as Their Personal Secretary. . . a dd efficiency to the team?)

e-support 49

e-support Sales Roadmap Customer Success 49

Gainsight

OCTOBER 22, 2020

In our Path to CPO webinar series , there seems to be a common theme among CPOs. A noticeable trend reveals that product, like customer success, relies on every part of the organization to deliver outcomes. As Nick shared his viewpoint, Chris connected with his career path. . Small teams win.

Culture 52

Culture Feedback Financial Roadmap 52

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Document customer success actions and discussions.

Customer Success 3

Customer Success Roadmap Consulting Advertising 3

Totango

SEPTEMBER 23, 2019

First, I would like to start by thanking all of you who joined us for a great Customer Success Team Summit in New York City last week! We had a great few days, discussing customer success best practices, sharing experiences and knowledge. We are excited to bring you the new Customer Data Hub!

Roadmap 9

Roadmap Knowledge Base User Experience Customer Success 9

CustomerSuccessBox

JUNE 15, 2020

As we all know, Customer Success will play a crucial role in driving the SaaS industry forward during these tough times. For the first webinar we had Ari Hoffman, Director of Customer Advocacy, Coveo discuss Customer Success Strategy for an economic downturn with Puneet Kataria, Founder & CEO of CustomerSuccessBox.

Customer Success 64

Customer Success Strategy Roadmap Metrics 64

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. Unfortunately, webinars are also too often used as marketing tools.

Training 52

Training Course Consulting Software 52

SmartKarrot

JUNE 30, 2021

Is product adoption a leading or lagging indicator of customer success? Product adoption is a leading indicator of customer success. Customer success managers can help improve product adoption by using some strategies to drive customer renewal, engagement, product adoption, and drive repeatable, scalable, practical goals.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something.

Roadmap 59

Roadmap Sports Metrics Software 59

ClientSuccess

JULY 1, 2019

If there is one thing customer success professionals know, it’s that ensuring customer satisfaction with a product or solution requires the attention and resources of far more than a single person. The most successful organizations don’t simply have customer success teams ; they have customer success companies. .

Customer Success 49

Customer Success Company Net Promoter Score How To 49

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

ChurnZero

AUGUST 18, 2020

Your business success and your customers’ success are inextricably linked. Customers won’t succeed if they don’t embrace your product. You can’t grow if the customer doesn’t achieve their objectives, provide feedback, and validate your value by advocating their results as social proof. Q&A Recap.

Meeting 98

Meeting Customer Engagement Engagement Customer Success 98

CSM Practice

DECEMBER 4, 2020

Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Irit Eizips: Hello my customer success friends, Irit Eizips here from CSM Practice, a customer success consulting firm.

How To 69

How To NPS Customers Customer Success 69

ChurnZero

JUNE 5, 2020

Then, follow these six dos and don’ts to improve the most influential phase of your customer’s journey. This article was adapted from a portion of the webinar “ How to Streamline Onboarding to Reduce Churn ” presented by ChurnZero’s Bora Lee. If you don’t, and the customer is struggling, then you cannot help them.

Feedback 64

Feedback Leadership Customers Analysis 64

SmartKarrot

MAY 19, 2022

Customer success requires a lot of attention. You need a bunch of good teams to ensure that customer success is assured. It is known that customers hold stronger power over businesses. Customers expect their pain points to be resolved and hence choose the right products to get outcomes. Marketing Team.

Sports 10

Sports Customer Success Customer Centricity B2B 10