Alida

MARCH 23, 2017

Net Promoter Score (NPS) was first introduced in 2003 as a way to measure customer satisfaction based on consumers’ responses to one simple question: “How likely are you to recommend our service to a friend or colleague?” At the time, it offered decision makers an easy and effective way to measure loyalty. That’s a $1.6

NPS 133

NPS Net Promoter Score Loyalty Company 133

Brandwatch CX

FEBRUARY 23, 2024

Example: When Boingo Wireless accidentally sent an email meant for just a few clients to 20% of their users, indicating that their accounts would be cancelled, a wave of complaints rolled in on their social networks. When there is a crisis looming for your company, there is a good chance you will hear about it on the web first.

B2B 52

B2B Brands Social Media Wireless 52

Centercode

SEPTEMBER 14, 2020

Consumers rely on wearables like smartwatches, wireless earbuds, and connected fitness products to enhance a wide range of daily activities, from measuring vitals for both proactive and reactive health care to improving their overall quality of life. But there is a truly staggering number of connected devices in the world.

Wireless 92

Wireless Connections Feedback Industry 92

Talkdesk

JUNE 5, 2020

As social distancing and quarantine measures were put in place by governments across the globe, businesses had to quickly reinvent themselves in order to ensure a successful work-from-home (WFH) shift. Jabra provides professional audio and video solutions to connect teams across locations and around the world. The change was not easy.

Tools 86

Tools Contact Center Wireless Government 86

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. So, what measures are you taking to hit the bullseye? Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. Don’t know?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. During the interview, we discuss several questions including: IS MEASURING NPS WORTH DOING? On today’s episode, we are going to discuss whether or not Net Promoter Score as a measurement of success is overrated. Serendipitous.

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Numbers are just measures of things that we know how to measure, but they don’t typically tell the full story. Not everything that matters to customers can be measured and not everything we measure matters to them!

Trends 100

Trends Customer Experience Wireless Entertainment 100

CX Accelerator

APRIL 11, 2018

Above all else, don't let your managers "game the score" That is, don't let them waste time trying to artificially adjust measurements that aren't meaningful for your customers. Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.'s Nate Brown is the Co-founder of CX Accelerator.

Customer Experience 182

Customer Experience Effort Score Exercises Wireless 182

North Highland

JULY 10, 2019

Netflix and Whatsapp), fixed wireless access (wireless internet) opportunities, and network slicing. Darya is an expert in behavioural assessment and measurement, both in the pre-hire and post-hire space. Better penetration in buildings. Network slicing.

Wireless 49

Wireless Video Entertainment Innovation 49

Magellan Solutions

MAY 3, 2022

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. Enel Energia.

Call Center 81

Call Center Company Telecommunications Banking 81

CX Accelerator

APRIL 11, 2018

Above all else, don't let your managers "game the score" That is, don't let them waste time trying to artificially adjust measurements that aren't meaningful for your customers. Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.'s

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

Gravy Analytics

JULY 23, 2019

Launched in 1994, T-Mobile is now one of the largest wireless networks in the U.S. Here are a few ideas of how Taco Bell and T-Mobile can use location intelligence to better connect with their target consumers and measure the results of their latest campaign. Measuring Campaign Performance. Audience Targeting.

Advertising 40

Advertising Wireless Retail Measurement 40

Beyond Philosophy

AUGUST 10, 2016

A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity. How to Measure Customer Emotions. What Can We Learn from Restaurants and Casinos?

Self Service 60

Self Service Wireless Consumers Consulting 60

Oracle

MAY 24, 2021

Wireless LED lightbulbs. With library doors opening across the country today our Home #EnergySaving Kits are available to borrow again Use the 5 tools to understand your energy use & implement some easy energy saving measures across your home! Smart thermostats adjust to meet your heating and cooling preferences throughout the day.

Tools 42

Tools Innovation Wireless System 42

Magellan Solutions

JANUARY 3, 2019

Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Through the help of technical support staff, schools can have a more streamlined and systematic connection — making learning easier and fun. However, not everyone knows how to solve these. What does technical support do?

Wireless 45

Wireless Software Innovation Technology 45

Magellan Solutions

JANUARY 3, 2019

Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Through the help of technical support staff, schools can have a more streamlined and systematic connection — making learning easier and fun. However, not everyone knows how to solve these. What does technical support do?

Wireless 40

Wireless Software Innovation Technology 40

Pointillist

SEPTEMBER 28, 2021

Leaders Struggle to Measure Customer Behavior and Quantify Impact. However, these KPIs are typically measured in aggregate or by channel, rather than by the actual goals your customers are pursuing. Measurement programs must evolve beyond overall satisfaction, efficiency and containment rates.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40

Hero Digital

FEBRUARY 4, 2020

Today’s voice search and voice assistants are widely used, but in a simple manner for searches on scores and weather, or for their connected home. Checking stocks : Make changes to your investment portfolio with added security measures via voice and facial recognition on certain devices.

Marketing 40

Marketing Sports Wireless Healthcare 40

C Space

JULY 23, 2021

People divided in half, by nearly any measure, drifting further apart. In both examples – from Ford to Prada — we have new combinations, new energy, new connections. Here we share a small selection of artists’ works to see what connects them to each other and what connects these works to “the best in us.”.

Fashion 52

Fashion Wireless Brands Connections 52

PeopleMetrics

APRIL 15, 2016

And subject to wireless connectivity. It’s a great resource for learning how to start measuring customer experience, so you can get to work improving it. Because while smartphones are convenient, they have clear constraints. For example, they’re small. And limited in horsepower. You can also check out the ebook below.

Customer Experience 48

Customer Experience Wireless eBook Social Media 48

Magellan Solutions

MAY 6, 2020

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. Enel Energia.

Call Center 52

Call Center Company Telecommunications Banking 52

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. That requires accessible, connected data.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

SurveySparrow

JUNE 27, 2021

And one simple way to make this dream come true is by measuring customer net promoter score. The NPS allows you to measure customer loyalty to give them the best possible experience throughout a customer’s journey. Technically speaking, the customer net promoter score is a popular metric used for measuring customer loyalty.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Pointillist

JANUARY 19, 2022

How are you currently measuring this customer’s experience? Perhaps marketing captures social media engagement, the contact center measures agent transfers and first contact resolution, and the mobile product owner tracks completion rates. That’s why leading organizations are adopting customer journey measurement.

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75

C Space

APRIL 23, 2020

The diner brand is giving codes and discounts to people it connects with in gaming, and it’s leveraging fan engagement with gaming-related posts on Twitter and Instagram. We’ve received some great responses from partners willing to donate devices, including Microsoft, PCS Wireless and Presto, with more announcements coming soon.”.

Brands 52

Brands Hospitality Healthcare Government 52

Hero Digital

AUGUST 5, 2019

Viewers could accept a meeting invitation with Bottomline (Sales) directly from the interactive video, which was shipped with prepaid wireless to report engagement metrics back to marketing teams at Hero and Bottomline. The mission: Take a brief meeting with a “point of contact” at Bottomline. Not interested in a meeting right now?

B2B 42

B2B Examples Marketing Video 42

Talkdesk

JULY 31, 2017

What do people measure and use as a leading indicator of customer service? We have to continue to support the voice network, and that connection is super important. I think the lines are blurring between the business phone and your personal phone to become just one channel, and it’s a very easy way to connect.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

What do people measure and use as a leading indicator of customer service? We have to continue to support the voice network, and that connection is super important. I think the lines are blurring between the business phone and your personal phone to become just one channel, and it’s a very easy way to connect.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Alliance by IFS

JANUARY 30, 2017

This new class of “connected customers” now measures the success of their interactions with service organizations against the experiences they have had with other types of services such as FedEx, Amazon, and Uber. Customers want more information from service organizations, along with faster and better service.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

SmartKarrot

DECEMBER 9, 2021

We are seeing them connected in our smart homes, smart electronics, and even cars. We have already witnessed the launch of Google Glass and wireless earbuds. This will make companies leading personal digital assistants and government entities direct investments towards counter cyber-security measures.

Wireless 10

Wireless Entertainment Connections Technology 10

BirdEye

APRIL 27, 2023

Texting from the wireless provider’s website 6. Texting from the wireless provider’s website Most wireless providers let you send texts from their websites. Some wireless providers also have desktop apps to download and send text messages. You can measure the effectiveness of campaigns down to each message.

Wireless 98

Wireless Multi-Channel Tips Social Media 98

AWS Machine Learning

OCTOBER 10, 2023

Cross-device FL trains a common global models by keeping all the training data locally on a large number of devices, such as mobile phones or IoT devices, with limited and unstable network connections. In telecommunications , FL can be applied to edge computing, wireless spectrum management, and 5G core networks.

Healthcare 94

Healthcare Training Hospitality Telecommunications 94

Kustomer

MAY 28, 2020

But like if we look at the five most hated industries, they are travel, especially air travel, insurance, cable, Telekom and wireless services and internet services. Yeah, I think we have to look at what individual leaders are measured by and what their goals are. So basically many of these experiences are extremely broken.

Culture 52

Culture Customers Competitive Advantage Innovation 52

AWS Machine Learning

JUNE 15, 2022

Poor or non-existing connectivity to the cloud. If an anomaly is detected, the edge device can start a contingency measurement in real time to avoid damaging the equipment, like engage the breaks or disconnect the generator from the grid. Legal restrictions that don’t allow sending data to external services.

Transportation 77

Transportation Training Connections Data 77

Answer Dash

APRIL 17, 2020

How to measure, optimize, and scale your customer experience capability Customer experience management begins with understanding your customers and their needs. As an experience-first business, you’re in line for positive results on big picture measures like your brand loyalty, plus immediate-return results in terms of sales.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Guavus

JANUARY 16, 2020

These aggregate measurements remain important for tuning the network and rerouting traffic for overall network health and optimization. A given subscriber might be multiple “hops” away on a mobile device traversing a variety of connections to reach a given CSP’s backbone network or content service.

Customer Centricity 64

Customer Centricity Wireless Analytics Net Promoter Score 64