How to Improve Contact Center Optimization with Customer Journeys
Pointillist
SEPTEMBER 28, 2021
Armed with this knowledge, agents can serve customers efficiently, increasing NPS ® , CSAT and FCR, and minimizing customer effort (CES), average handle time (AHT) and repeat calls. Without it, you risk frustrating them with interactions that require lots of effort, long hold times and costly escalations.
Let's personalize your content