Customer Bliss

JUNE 20, 2017

Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry. With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment.

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Innovation Healthcare Customer Experience Net Promoter Score 200

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

John Paul

MARCH 18, 2020

John Paul, leader in client relations and loyalty services, and Toyota Financial Services (TFS) have created “Start Connect”, a digital assistant that makes life easier for drivers. Toyota and Lexus customers can now enjoy the Start Connect app, available in the START Confort financing package.

Financial 52

Financial Connections Travel Insurance 52

AWS Machine Learning

JUNE 20, 2022

In this blog post, we show you how to build a self-service appointment scheduling solution built with Amazon Lex and Amazon Connect. The solution consists of these primary components: customer interaction using Meta messenger, appointment scheduling via SMS enabled by Lex and a customer outbound dialer from Connect. Prerequisites.

Connections 74

Connections Self Service Resources Innovation 74

Oracle

DECEMBER 6, 2018

By using smart locations tools, field service organizations can track techs who are traveling between locations in real time, improving communications with customers and corporate management for better planning and visibility. To learn more, view The Future of Field Service and the Connected Mobile Workforce ebook.

Innovation 108

Innovation Customer Experience Self Service eBook 108

Oracle

JUNE 24, 2019

Group trips can be an unforgettable travel experience, whether you’re headed to distant shores with friends or setting out on a cross-country road trip with your family. Coordinating travel for multiple people takes more effort, from organizing communications to streamlining itineraries. Stay connected with goTenna.

Groups 47

Groups Innovation Customer Experience Travel 47

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? The Luxury of Entertainment & Convenience.

Connections 52

Connections Consumers Entertainment Travel 52

Think Customers

APRIL 6, 2020

And in many cases, they are looking to connect with other people to share their experiences, emotions, and find someone who will listen. Contact centers and customer service organizations play a critical role in enabling those human connections. Airlines, hotels and other travel-related businesses are reporting hours-long hold times.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. Travel is one of the most venerable loyalty sectors – so it may surprise some that leading brands often approach Currency Alliance, asking for help to find additional loyalty partners. Competition and opportunities have proliferated beyond travel brands’ core markets.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

Currency Alliance

DECEMBER 20, 2022

One important thing we have noticed in the past two years is that the innovation team, the Head of Digital, or people with similar titles, have broader responsibility for CX across channels. Brands innovate around digital CX as an effective loyalty driver. An increase in fraud drives innovation around fraud prevention.

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Loyalty Trends Innovation Loyalty Programs 52

ijgolding

APRIL 9, 2020

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. First off, reaching customer service in the connected CRM configuration would translate into contacting a CHAT or digital assistant. Eytan Hattem.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

PK

MARCH 25, 2020

While the current crisis has forced many of us into isolation, it’s also created opportunities to connect in new and innovative ways. Because of this durability, we are able to make quick decisions that protect everyone’s health while staying well-connected. Let us know what challenges you’re facing.

Connections 52

Connections Retail Healthcare Travel 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

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Customer Service Contact Center Chief Customer Officer Call Center 251

Magellan Solutions

FEBRUARY 26, 2024

Machine learning algorithms analyze incoming calls to enable intelligent, personalized connections. See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions. Priceline Story : Priceline had migrated to Amazon Connect pre-pandemic.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

TechSee

MARCH 9, 2020

To mitigate the impact of crises such as natural disasters, epidemics and terror attacks, leading companies are adopting innovative remote assistance methods to address the safety concerns of their employees and customers. Visual Remote Assistance supports field service professionals in emergency situations.

Travel 136

Travel Contact Center Transportation Video 136

Blake Morgan

AUGUST 15, 2023

               In customer experience integrating innovation and personalization is key. I had the pleasure of talking with Inspirato President David Kallery, about how they are redefining the luxury travel and hospitality paradigm. A staggering 50% of their members originate from existing member referrals.

Customer Experience 52

Customer Experience Case Study Hospitality Innovation 52

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Training 71

Training Multi-Channel Travel Innovation 71

Blake Morgan

MARCH 13, 2023

The incredible innovation, paired with empathy and strong relationships, has shown the value of Guild Education and made the company worth more than $4 billion. Her focus on customers and innovation. By redefining luxury, she aims to appeal to a new generation of travelers. The reason?

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

TechSee

OCTOBER 5, 2021

In addition to parts and labour, there are indirect costs such as administration, unbillable travel time, vehicle fuel, maintenance, insurance, and depreciation. In the current fuel crisis, remote experts can help newly onboarded HGV drivers with lorry connections, tipping and loading, or a vehicular failure.

How To 207

How To Transportation Customer Satisfaction Insurance 207

Gainsight

DECEMBER 5, 2023

Brace yourselves for an exciting development as we bid farewell to the San Francisco backdrop and set our sights on the heartland of innovation – St. Tech and Innovation Hub of the Heartland St. As the voice of this community, we want to connect with companies all over the nation, not just the coasts. Louis, you ask?

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Conference Meeting Travel Entertainment 52

Gainsight

DECEMBER 5, 2023

Brace yourselves for an exciting twist as we bid farewell to the iconic San Francisco backdrop and set our sights on the heartland of innovation – St. Tech and Innovation Hub of the Heartland St. As the voice of this community, we want to connect with companies all over the nation, not just the coasts. Louis, you ask?

Conference 52

Conference Travel Entertainment Innovation 52

TechSee

NOVEMBER 17, 2022

Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support is mission-critical. Businesses and consumers alike rely on them to connect, engage and stay productive. The Smartphone Service Challenge. Scenario 1.

Connections 109

Connections User Experience Video Customers 109

Oracle

AUGUST 14, 2018

In 2017, Oracle partnered with SoftBank to connect Pepper with Oracle Service Cloud and Oracle Commerce Cloud. This collaboration allows Oracle and SoftBank to explore new, innovative ways for businesses to engage and assist customers, and learn from the data collected. Pepper is a humanoid robot manufactured by SoftBank Robotics.

Retail 174

Retail Conference Travel Innovation 174

AWS Machine Learning

MARCH 29, 2024

Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience. The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience.

Contact Center 91

Contact Center Chatbots Self Service Touchpoint 91

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Google Connect | Google Office | San Francisco | Nov 10.

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Roadmap Travel Hospitality Social Media 52

Experience Investigators by 360Connext

APRIL 23, 2015

If you travel a bit, as I do, this app can be a lifesaver. It organizes all your travel information in one place, so when I land in a strange airport, I can check the app on my phone to remember which hotel I booked and not rely on my memory. First, let me share my experience with TripIt the app. Vocal customers offer valuable ideas.

Social Media 110

Social Media Travel Rewards Programs Innovation 110

CSM Magazine

DECEMBER 14, 2023

For the first time, contact center leaders can seamlessly connect new agent training with live agent assessment and ongoing coaching on one comprehensive platform. Zenarate’s continuous innovation has made it the contact center learning and performance industry leader. For more information, visit www.zenarate.com.

Contact Center 52

Contact Center First Call Resolution Telecommunications Healthcare 52

Comm100

FEBRUARY 10, 2022

With attention to innovative services, it’s still possible for government organizations to provide the best possible service while delivering on stated mission. In an example offered by McKinsey, the US Department of Homeland Security (DHS) improved customer experience by reducing screening times for low-risk travelers.

Government 130

Government Customer Experience Chatbots Social Media 130

CSM Magazine

APRIL 20, 2023

Zenarate supports the Startek Future of Work strategy by prioritizing the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX, whether in brick-and-mortar or remote roles,” said Abhinandan Jain, Chief Growth Officer of Startek. Canada, Mexico, Philippines, India, and Europe, in 15 languages.

Training 59

Training Telecommunications Contact Center e-support 59

Uniphore

AUGUST 31, 2021

Much like trying to uncover the secrets of a lost language, unsupervised learning relies on connections, patterns and trends in whatever data is available for training. Imagine a traveler lands in a country and doesn’t speak the language. Unsupervised Learning. Messy data with fewer labels requires unsupervised learning.

Analysis 100

Analysis Travel eBook Contact Center 100

One Millimeter Mindset

SEPTEMBER 29, 2021

As a result, the direction in which you plan to travel today (literally and metaphorically) includes less straight lines and more detours and details than it did yesterday. How Many Strategic Value Dots Are You Really Connecting? You encounter lots more traffic and must add extra time to your commute. Here you go!

Innovation 88

Innovation Travel Leadership Meeting 88

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers.

Sports 197

Sports Customer Experience Travel B2C 197

GlowTouch

JULY 12, 2021

As the shackles of Covid come off, road trips are again in vogue, with more travelers planning to fuel up and hit the highways. The Amenities of an Airline from the Comfort of a Vehicle Automobiles are taking a page from air travel. ” may become the latest relic of auto travel. The refrain of “are we there yet?”

Entertainment 52

Entertainment Trends Technology Travel 52

Wired and Dangerous

AUGUST 3, 2020

For today’s customer consistency, reliability, and making a strong emotional connection brings value and is the key to building loyalty which drives advocacy and growth! Several years ago we traveled through Europe on vacation with our family. We met our oldest son in Copenhagen for the weekend.

Customer Experience 103

Customer Experience Touchpoint Loyalty Travel 103

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. In his spare time, he enjoys traveling and exploring new places. With her customer-first approach, Mani helps strategic customers shape their AI/ML strategy, fuel innovation, and accelerate their AI/ML journey.

Multi-Channel 98

Multi-Channel Sports Strategy Data 98

CX Journey

SEPTEMBER 5, 2018

Tide does a good job of speaking to the innovation and convenience that millennials love. You'll also want to connect with influencers in your industry and reach out to local media. For example, millennials care deeply about the causes a company stands behind, while baby boomers might be more likely to look at overall reputation.

Brands 238

Brands How To Social Media Travel 238

C Space

DECEMBER 2, 2021

In the Decade of Possibility, innovative technology is creating new forms of transfer, anachronizing old constraints, and reforming space and time. In the Decade of Possibility, innovative technology is creating new forms of transfer, anachronizing old constraints, and reforming space and time.

Airlines 52

Airlines Travel Entertainment Culture 52