CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Wired and Dangerous

NOVEMBER 9, 2020

Innovative service seeks the road less traveled in the pursuit of ingenious and novel. Innovative service is scrappy and provocative. Innovative service requires preparation, not serendipity. But innovative service providers know that mastering the unexpected comes through forethought and study.

Innovation 113

Innovation Travel Study Customer Experience 113

Experience Investigators by 360Connext

DECEMBER 17, 2014

Eye-popping innovation for top-notch service. Mike Wittenstein is an experience, service, and business designer based in Atlanta who travels the world sharing ideas and programs that ignite others’ thinking, encourage experimentation, and transform business results. The new flagship store is located in New York City. Good job Ebay !

Innovation 275

Innovation Connections Consumers Sports 275

TechSee

NOVEMBER 20, 2018

This includes : Labor: Technician wages, un-billable travel time, administration. Vehicle: Fuel, maintenance, insurance, depreciation. Opportunity-cost: Technicians unavailable for revenue-producing activities. The post 2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls appeared first on Techsee.

Innovation 153

Innovation Technology Self Service Call Center 153

InMoment XI

APRIL 16, 2015

Ready to make your travel life easier? If you are a regular traveler to or from regional airports that employ the diminutive CRJs and Embraers then you are familiar with the dreaded carry-on “gate check” procedure due to their limited overhead baggage capacity. I need your help. On the surface, this seems great. You mean I don’t have.

Innovation 200

Innovation Travel Customers 200

InMoment XI

APRIL 16, 2015

Ready to make your travel life easier? If you are a regular traveler to or from regional airports that employ the diminutive CRJs and Embraers then you are familiar with the dreaded carry-on “gate check” procedure due to their limited overhead baggage capacity. I need your help. On the surface, this seems great. You mean I don’t have.

Innovation 200

Innovation Travel Customers 200

InMoment XI

APRIL 16, 2015

Ready to make your travel life easier? If you are a regular traveler to or from regional airports that employ the diminutive CRJs and Embraers then you are familiar with the dreaded carry-on “gate check” procedure due to their limited overhead baggage capacity. I need your help. On the surface, this seems great. You mean I don’t have.

Innovation 200

Innovation Travel Customers 200

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. Discover our offer for travel and hospitality. Want to know more?

Travel 61

Travel Contact Center Hospitality Innovation 61

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

Second to None

JULY 25, 2019

Customer effort is a measure of how easy it is for your customer to travel through the customer journey. Those living in metropolitan areas in which most residents travel via public transportation may find it difficult to visit a store to pick up furniture. The post Innovation in Customer Effort appeared first on Second To None.

Innovation 80

Innovation Effort Score Travel Transportation 80

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

Travel 45

Travel Airlines Competitive Advantage Innovation 45

CSM Magazine

JULY 10, 2023

Hosted by a distinguished quartet of Stuart Dorman, Sabio’s Chief Innovation Officer; Rob Scutchings, Sabio’s Chief Technology Officer; Mike Odekerken, Contact Centre Sales Manager for DACH, UK&I and Nordics at Twilio andJason Flynn, Director EMEA Partners at Twilio, the event was far from your standard corporate meet-and-greet.

Innovation 52

Innovation Groups Travel Technology 52

Customer Bliss

JUNE 20, 2017

Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry. With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

Lumoa

OCTOBER 26, 2022

There are nonetheless also many options for those who are still not ready to travel and meet people, as organizers have become better and better at offering an experience that is comparable to face-to-face interactions. If you want to stay on top of Customer Experience trends and innovation, here is the list for you. .

Conference 236

Conference Customer Experience Contact Center Financial 236

Forrester's Customer Insights

MARCH 26, 2024

Of these, Melbourne in summer is obviously the best — but if you’re not based in Australasia, your travel budget probably won’t accommodate a trip to Melbourne, which leaves Amsterdam […] If you want to attend Cisco Live, you have three options: 1) Amsterdam in February; 2) Las Vegas in June; or 3) Melbourne in December.

Innovation 50

Innovation Travel Trends Technology 50

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Social listening clues you in to the issues that are top-of-mind for travelers, as well as which matter most. Marriott has also seen increased love for their personalization and innovation efforts.

Travel 56

Travel Customer Care Hotels Touchpoint 56

NICE inContact

SEPTEMBER 4, 2019

As a large travel management company, Omega World Travel continues to break new ground operationally and in the CX it provides to customers, thanks in large part to its move to NICE inContact and the CXone cloud-native platform. How Omega continues to utilize CXone APIs for innovative integrations and applications.

Travel 193

Travel Contact Center Innovation Analytics 193

Wired and Dangerous

MAY 21, 2018

We filed the clever set of rules away but have recently dusted them off for a fresh look at innovative service. Innovative service seeks the road less traveled in the pursuit of ingenious and novel. Innovative service is scrappy and provocative. Innovative service requires preparation, not serendipity.

Innovation 70

Innovation Travel Study Customer Experience 70

Susan Abbott

AUGUST 6, 2015

Two things stood out for me as innovations that might give you inspiration for your own online operations. [1] So the age of the plastic card is coming to a close, most likely, but I still thought this was a very customer-friendly innovation. I would have thought that online travel had pretty much matured, and it has.

Travel 40

Travel Innovation System Customers 40

Susan Abbott

AUGUST 6, 2015

Two things stood out for me as innovations that might give you inspiration for your own online operations. [1] So the age of the plastic card is coming to a close, most likely, but I still thought this was a very customer-friendly innovation. I would have thought that online travel had pretty much matured, and it has.

Travel 40

Travel Innovation System Customers 40

Wired and Dangerous

MAY 23, 2016

We filed the clever set of rules away but recently dusting them off for a fresh look at innovative service. Innovative service seeks the road less traveled in the pursuit of ingenious and novel. Innovative service is scrappy and provocative. Innovative service requires preparation, not serendipity.

Innovation 93

Innovation Travel Leadership Study 93

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Great service in unexpected places.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Oracle

DECEMBER 6, 2018

By using smart locations tools, field service organizations can track techs who are traveling between locations in real time, improving communications with customers and corporate management for better planning and visibility. The post 4 Field Service Innovations Changing the Customer Experience appeared first on SmarterCX.

Innovation 108

Innovation Customer Experience Self Service eBook 108

Forrester's Customer Insights

JANUARY 4, 2023

Southwest Airline's 2022 holiday travel disaster happened because the airline became a victim of its own success. It failed to realize that the analysts, data and software requirements for maintaining its point-to-point network needed constant upgrading, preferring instead to return profits to shareholders via stock buy backs.

Innovation 49

Innovation Airlines Travel Software 49

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

QuestionPro Audience

FEBRUARY 15, 2018

TRAVEL 84% of boomers book their travel online. This is no surprise since the advance of technology has made traveling easier for everyone. From researching, price comparison, and booking travel, it is all the click of a button away. According to AARP, baby boomers spend around $120 billion a year in travel.

Company 186

Company Travel Comparison Social Media 186

Wired and Dangerous

MARCH 6, 2018

It had been a hard travel week and I needed some unwind time; perfect conditions for two back-to-back Academy Award-winning best picture movies. The weather was the type that drives you indoors on a Saturday afternoon. The first was the 1995 winner— Braveheart ; the second was the 1996 winner– The English Patient.

Innovation 70

Innovation Call Center Entertainment Travel 70

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Training 76

Training Multi-Channel Travel Innovation 76

Storyminers

MAY 27, 2020

We picked the name not only because of Galileo’s prowess as an innovator (he brought the telescope, scientific method, and a mathematical perspective about astronomy to the world’s attention), but because he championed what he believed in. GALILEO is the name of the digital agency my business partner, Jackie Goldstein, and I started in 1992.

Travel 147

Travel Innovation Video Employee Experience 147

One Millimeter Mindset

AUGUST 15, 2018

Our innovative value leverages the client-focused outcomes we create. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. Professional innovation is the road less traveled. Innovative value reflects the Who We Are behind What We do. Watch and listen to my You Tube video.

Innovation 51

Innovation Customer Retention Travel Sales 51

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Suppose you belong to an industry that involves a lot of traveling and hosting conferences.

Technology 59

Technology Tourism Travel Entertainment 59

Michelli Experience

AUGUST 31, 2016

For the purpose of this blog let’s just focus on two elements of the Domino’s pizza delivery innovation. DRU is able to navigate from a starting point to his destination, selecting the best path of travel. Let your innovation take flight! All of this disruption is designed to create an enriched customer experience!

Technology 189

Technology Travel Innovation Study 189

ijgolding

DECEMBER 11, 2014

There is a ‘new kid on the block’ – one that could potentially change the face of air travel. If you have not heard of Norwegian, it will not be long before the name of the Nordic airline is as common in ‘budget’ air travel as Ryanair or Easyjet. I flew with Norwegian for the first time this week.

Customer Experience 275

Customer Experience Airlines Travel Self Service 275

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Daniel Group

JUNE 24, 2016

As some of the readers of this blog know, I frequently travel by RV. The post We Can’t Innovate in Our Market! Given that we have many clients scattered throughout North America, many in small, difficult-to-reach places, an RV makes a lot of sense. Plus, I get to. appeared first on The Daniel Group.

Innovation 45

Innovation Marketing Travel Groups 45

Maz Iqbal

NOVEMBER 11, 2014

Perhaps my interest is in innovation rather than Customer Experience. Or perhaps my interest is in innovation in the form of the total customer experience : Customer Experience Innovation. What about you?

Travel 107

Travel Case Study Customer Experience Leadership 107