CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Self Service 52

Self Service Multi-Channel Healthcare Case Study 52

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. People want to feel more connected. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

NetBase

JUNE 3, 2020

The time is certainly right for telehealth, as we see providers taking healthcare in this new, necessary direction. We uncovered key insights to inform your brand’s healthcare journey in the coming months, including: 3,000% of growth in telehealth since mid-March. TeleHealth as Democratizing Healthcare. billion by 2026.

Healthcare 64

Healthcare Insurance Trends Video 64

BirdEye

MARCH 6, 2023

Birdeye’s customer base is made up of local businesses and brands of all sizes that want to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. While our customers have been busy growing, we’ve been busy, too.

Healthcare 98

Healthcare Automotive Hospitality Social Media 98

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Can’t Get No (Patient) Satisfaction. They’re not satisfied.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations. Who’s there?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

SurveySensum

MAY 6, 2024

Personal Branding Strategies What matters most in personal branding is connecting with your target audience and paying close attention to their feedback. Cultivating a warm and authentic relationship with all those connected to your personal offerings is key to earning trust and credibility. billion active users on social media sites.

Brands 52

Brands Strategy Social Media Video 52

BirdEye

SEPTEMBER 25, 2023

While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. As AI develops, we expect to see even more innovative and effective ways to use AI in real estate marketing. Need a quick answer?

Marketing 109

Marketing Social Media Advertising e-support 109

CSM Magazine

JANUARY 8, 2024

This sector spans grocery stores, restaurants, healthcare, and more. Here’s why it could be a smart move: Job Guarantee: Consumer services provide robust job security due to their essential nature in daily life, like healthcare and banking. Whether small or large, they aim to satisfy end users through services.

Consumers 52

Consumers Healthcare Social Media Exceptional Customer Service 52

Comm100

APRIL 26, 2022

Connect to citizens on their terms with live chat. Coupled with this, private sector innovation within the customer service space has grown expectations as today’s consumers enjoy fast, seamless, and convenient support wherever they are. HIPAA – The security standard for the healthcare industry, protecting personal health information.

Government 236

Government Omni-Channel Wait Times Software 236

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

CSM Magazine

DECEMBER 22, 2023

We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Whether we marvel at innovations or enjoy the enhancement of the current ones, 2024 is indeed a promising year for the technological landscape. Let’s tackle the top 5 latest innovations that will accelerate in the coming year: 1.

Technology 52

Technology Innovation Social Media Healthcare 52

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. Here are a few instances where videos would come in handy.

Video 100

Video Entertainment Customer Service Social Media 100

QuestionPro Audience

JULY 26, 2018

Once a detailed view of your audience appears, you might find yourself modifying your creative project, from colors to language, especially when it comes to specific social media channels. The colors, messaging, history, and values of your organization are part of its story and how it connects to the story of audiences.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Setting up this process for your social media customer support is not trivial, obviously.

Chatbots 75

Chatbots Social Media Healthcare Study 75

BirdEye

APRIL 5, 2023

Business name ideas that align with your brand’s purpose will create a strong connection with your audience. Tells a story A great name has the power to tell a story that connects with your target audience. You might also consider reserving social media accounts with your business name just in case.

Government 98

Government Tips Social Media Consulting 98

Alida

OCTOBER 28, 2016

In their popular breakout session, Cassie Mally, director of UX Research at GoDaddy, Andrea Bonk, CRM and market research coordinator at OSF HealthCare, and Christy Ransom, VP of engagement strategy and customer success at Vision Critical, shared their three D’s of digital recruitment to help boost engagement and response rates.

Healthcare 100

Healthcare Social Media Exercises ROI 100

NICE inContact

FEBRUARY 29, 2016

Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn and to increase loyalty of consumers. Enabling global innovation. The contact center is truly the front line in this battle.

Contact Center 120

Contact Center Omni-Channel e-support Social Media 120

ReviewTrackers

MARCH 17, 2017

Healthcare and Tech. There were a number of tech companies creating solutions for how to better communicate with patients, and how to deliver improved results across entire healthcare organizations. Future of Social Media. Social media is changing fast. Women in Business and Tech.

Trends 79

Trends Technology Social Media Healthcare 79

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. From buying groceries, banking, healthcare to learning every essential-have moved to mobile App.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

SurveySensum

JANUARY 12, 2024

It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. Using just standardized surveys might cause a gap in businesses like retail or healthcare where personalization is essential.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

datastax

FEBRUARY 19, 2019

4G boosted mobile internet latency so people could rapidly download movies on their phones and shop without glitches, but 5G promises to take things to the next level with network speeds that will ramp up IoT connectivity , allow for a wider range of services, and provide opportunities for new, disruptive business models. READ NOW.

Data 79

Data Strategy Management Wireless 79

Magellan Solutions

MARCH 3, 2021

For healthcare, legal, research and development, finance and accounting. As well as Big Data, Internet of Things (IoT), Cloud, Social Media, and mobility. Healthcare. Healthcare. Healthcare. Plus other skills such as digital marketing, content moderation, and social media management.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

SurveySparrow

MAY 30, 2023

Imagine a world where everyday objects, from your fridge to your car, are connected to the internet, collecting and exchanging data. It’s like having a digital web that connects devices, sensors, and systems, allowing them to communicate and share information. But what’s the impact of all this connectivity?

Data 52

Data How To Analytics Transportation 52

Experience Investigators by 360Connext

MARCH 18, 2015

There were some fascinating discussions about healthcare and education. These are things that help me think about the endless possibilities of innovation and experience. Innovators who create amazing technology sometimes can’t hold a conversation with another human. People are amazing. Getting my pink on.

Interaction 110

Interaction Conference Innovation Fashion 110

NetBase

JUNE 1, 2020

Building Impactful Campaign Strategies: How to Utilize Social Analytics During Difficult Times. Click below to hear more from her about that: Social media analytics insight helps agencies guide brands when they need to quickly pivot in response to emerging trends and shifting priorities. Ways to engage, respond and be proactive.

Consumers 64

Consumers Marketing Social Media Analytics 64

Quadient

JUNE 21, 2021

Most trends point to one outcome–insurers must transform customer communications to genuinely connect, engage and respond to their customers to remain competitive. At Quadient, we believe connections matter. Social Media Image. Check out the three top trends and what you can do about them. . Trust comes first .

Insurance 52

Insurance Communication Trends Customer Experience 52

West Monroe

JUNE 5, 2023

Another example is a solar toolkit capability, where customers in our jurisdictions can take the footprint of their home and come up with an estimate of what to reasonably expect from a new solar installation—and then connect them with an appropriate provider. What does digital mean to you? That's another form of digital.

User Experience 52

User Experience Company Healthcare Government 52

Qualtrics

DECEMBER 5, 2019

What is disruptive innovation? The term ‘disruptive innovation’ is attributed to Harvard professor of business Clayton Christiansen , who helped develop the concept in the 1990s. Likewise much of Dominos’ connection with its audience is a result of mapping customer journeys. Does disruption always come from start-ups?

Innovation 43

Innovation Brands Ecommerce Video 43

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else. Only about 35% of a sales rep’s time is spent actually selling your service or product.

Sales 109

Sales Chatbots Trends Report 109

CSM Magazine

MAY 5, 2022

The answer is simple: poor conditions that the clients have to deal with can be improved, such as low quality of connection or absence of Internet. Thanks to innovations in the public cloud sphere, smaller companies and even start-ups are able to benefit from this technology. Why this can be more convenient than other options?

Software 52

Software Guidelines Healthcare Chatbots 52

CSM Magazine

JUNE 17, 2020

Customers today craft their own journey to connect with companies, demanding a consistent, unified brand experience physically or virtually. Vee24 supports top brands in the financial services, retail, automotive, and healthcare sectors. The company is headquartered in Boston, MA with European headquarters in Manchester, England.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

NobelBiz

JULY 25, 2023

Customer Interaction Analytics is like having a superpower that allows us to listen, understand, and connect with our customers on a whole new level. From phone calls to live chats, and emails to social media interactions, these multifaceted channels paint a vivid picture of customer needs, preferences, and sentiments.

Interaction 98

Interaction Analytics Call Center Contact Center 98

TechSee

AUGUST 14, 2018

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . Successful enterprises are proactively shaping the CX by investing in innovative technologies that improve operational efficiencies and empower their human agents.

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95

Kustomer

NOVEMBER 7, 2023

Kustomer is projecting to double the size of the company while making significant investment in their product — this is Kustomer’s commitment to AI-driven customer support innovation. With Freshdesk, you can automatically create issues based on incoming communication through email, chat, social media messages, and phone calls.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

Team HGS

SEPTEMBER 30, 2019

In the competitive marketplace, brands need a strong narrative to connect to customers—one that engages with empathy and bridges values, preferences—even lifestyle—of company and consumers. Take, for example, the CX channel of social media. billion use social media, according to research. Scott Yates.

Brands 40

Brands Social Media Contact Center Healthcare 40